BH Air

Blind and partially sighted passengers

Travel itineraries of blind or partially sighted passengers should be notified to BH Air along with pre-flight information. Sitting in emergency exit rows is not allowed. Blind or partially sighted passengers will be invited to board the aircraft ahead of other passengers to allow extra time for them to locate their seat and receive a short, personalised safety briefing from the cabin crew on the aircraft’s safety features and the passenger’s location in relation to the nearest exit.

Deaf passengers

The travel itineraries of passengers who are deaf or are hard of hearing should be notified to BH AIR with the pre-flight information. Sitting in emergency exit rows is not allowed. Deaf or hard of hearing passengers will be invited to board the aircraft ahead of other passengers to allow extra time for them to receive a short, personalised safety briefing from the cabin crew on the aircraft’s safety features.

Disabled passengers and passengers with reduced mobility

See also under “Blind Passengers” and “Deaf Passengers” if applicable.
Wheelchair assistance at airports will be provided free of charge for passengers who are registered disabled.
A maximum of 5 wheelchair passengers who are travelling unaccompanied can be carried on any BH AIR flight. The reason for this limitation is to ensure that the cabin crew are able to help all of the wheelchair passengers in the event of an emergency. If a wheelchair passenger is accompanied by an able-bodied adult, it is assumed that the adult will assist the wheelchair passenger to leave the aircraft in an emergency and therefore any accompanied wheelchair passengers do not count towards the limit of five per flight.

There are three categories of wheelchair passenger:
WCHR – the passenger requires assistance to and from the aircraft but is capable of climbing the aircraft steps unaided and making his/her own way to a seat in the aircraft cabin.
WCHS – the passenger requires assistance to and from the aircraft and must be carried up/down the aircraft steps but can make his/her own way slowly to and from a seat in the aircraft cabin.
WCHC – The passenger is completely immobile and requires wheelchair assistance to and from the aircraft and must be carried up/down the aircraft steps and to and from the seat in the aircraft cabin.
A passenger’s own wheelchair will be accepted as checked baggage for the flight and will be accepted in addition to the normal checked baggage allowance for that passenger, provided that the measures and weight of the wheelchair are approved by the airline as suitable for loading. Prior information to the airline is essential, to ensure the transport. Powered wheelchairs will be accepted provided these have dry-cell batteries only; wet-cell batteries cannot be accepted for carriage.
Details of wheelchair passengers and the nature of assistance they require (using the above codes) must be forwarded to BH AIR with the pre-flight information.

Expectant Mothers

BH AIR will carry expectant mothers up to the 28th week of pregnancy without any requirement for medical clearance. Between the 28th and 34th week of pregnancy, a medical certificate will be required to state the stage of pregnancy on the date of the return flight and that the passenger is fit to fly. We regret that we are unable to accept expectant mothers for travel beyond the 34th week of pregnancy.

Infectious diseases

Passengers with infectious diseases including but not limited to chicken pox, measles, mumps, food poisoning, malaria and German measles will not be accepted for travel. It is recommended that passengers who have recently suffered from such conditions carry a doctor’s certificate to state that the condition is no longer contagious and that the passenger is fit to travel.

In the event of a passenger being diagnosed with an infectious disease or food poisoning during an BH AIR flights, it is a statutory requirement that we notify the station health authority at the destination airfield. The authorities may meet the aircraft on arrival to assess the passenger’s condition. It is also a requirement that the cabin crew collect the names and addresses of all passengers aboard the aircraft so that the station health authorities have information relating to all passengers who may have been in contact with the infectious disease.

Medical cases

BH AIR cannot undertake to carry passengers suffering from certain medical or mental ailments. As a guideline, passengers suffering from the following cannot be accepted for travel:
• Infectious diseases (see paragraph under “Infectious Diseases”)
• Mentally ill passengers diagnosed as suffering from psychosis, schizophrenia or psychopathy
• Skull fracture or fractured jaws with wiring
It is a requirement that passengers suffering from medical conditions obtain a doctor’s certificate stating the nature of the condition; that the passenger is fit to travel and any special precautions which must be taken before, during or after the flight for the passenger’s well-being. This certificate should be provided to BH AIR Commercial Department at least 72 hours prior to travel and failure to carry a doctor’s certificate of this nature may result in carriage being refused.

Oxygen – therapeutic

Passengers are permitted to bring their own pressurized oxygen supply on BH AIR flights limited to – 2 litre / 200 bar. Liquid oxygen systems are not accepted.
Oxygen of any kind can only be accepted with prior information to the airline.

Special meals

BH AIR provides the following types of special meals subject to the provision of a meal in the tour operator’s charter agreement: Minimum 24hr prior notification required.

VGML Vegetarian
GFML Gluten Free meal
DBML Diabetic meal

Infant meals and drinks are not provided but cabin crew may be able to assist with heating sealed containers of baby food or bottled milk subject to time being available. However, BH AIR cannot accept any liability or responsibility for subsequent claims arising from heating baby food or milk.

Stretcher passengers

We regret that stretchers cannot be accommodated on BH AIR’s Airbus A320 aircraft. In the event of a tour operator or medical company needing to repatriate stretcher-bound passengers, separate arrangements must be made by the company to transport the passenger.

Contact us

BH Air Ltd., 7A Dyakon Ignatii Str.
2nd floor, Sofia, 1000
Republic of Bulgaria
TEL + 359 2 981 0 189
FAX + 359 2 981 0 187
e-mail bhair@bhairlines.com

 

BH Air Special Assistance

BH Air Special Assistance
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