Air Caraibes Atlantique

 

PASSENGERS WITH SPECIAL CONDITIONS  

A person with reduced mobility means a person whose mobility is reduced by a physical (sensitive or motor) disability, mental deficiency, age, disease or other disability when using a means of transport and When its situation requires special attention and adaptation to the needs of that person of the service provided to all passengers.

PASSENGERS ON SPECIAL CONDITIONS: THE PERSONS CONCERNED

Five categories of passengers are the focus of this attention

1 – Handicapped motor,
2 – Respiratory insufficiency (requiring oxygen),
3 – Some mental patients (requiring a treatment time of more than 8 days),
4 – Visually Impaired and Hard of Hearing,
5 – Special cases (pregnant women, health repatriates).

NB: These passengers must indicate when booking

ATTENTION: If the traveler needs assistance and in order to prepare his trip as best as possible, he must present himself to the registration by following these indications:

  • Travel on our transatlantic network: presentation no later than 2 hours before the departure of the flight.
  • Travel to our regional network:

– Short-haul (between Pointe-à-Pitre and Fort-de-France / Saint-Martin / Saint Lucia): presentation 1 hour before departure,

– Medium-letter (between Pointe-à-Pitre / Fort-de-France / Santo Domingo / Port-au-Prince): presentation 2 hours before departure.

CONDITIONS FOR THE TRANSPORT OF PREGNANT WOMEN ON OUR LINES

  • Under six months of pregnancy, a medical agreement is not required to fly,
  • Between 6 and 8 months of pregnancy, pregnant women must present a medical certificate from their attending physician (issued within the 7 days prior to the trip) authorizing the trip and mentioning the term of pregnancy at the date of travel,
  • Beyond 8 months of pregnancy, transport is no longer allowed.

SOME TIPS FOR TRAVEL

To ensure the smooth running of your trip, we recommend you to :

  • choose loose and comfortable clothing,
  • wear restraining tights to facilitate blood circulation,
  • travel frequently (by booking a space on the corridor side, you will be able to get up more easily);
  • drink regularly but avoid soft drinks,
  • avoid over-copious meals,
  • attach the seat belt below the abdomen in the pelvic area.

 

CONDITIONS FOR THE TRANSPORT OF PASSENGERS WITH BIG BODY SIZE ON OUR LINES

As an indication, here is some information about the width of our seats between the two armrests:

  • In the Sun class (Economy): a 42 cm wide seat,
  • In the Caribbean class (Economy Premium): a 44 cm wide seat,
  • In the Madras (Affaires) class: a 47 cm wide seat.

For comfort and safety and if the traveler’s hip circumference is greater than these dimensions, Air Caraïbes advises to reserve a second seat. Air Caraïbes offers the possibility, if the passenger so wishes, to reserve an additional seat in class Soleil (Economy) * in order to travel more comfortably. When booking, the child rate (excluding airport taxes) will be applied to the second seat.

RESERVATION OF A SECOND SEAT

We advise you to book the second seat upstream from the Air Caraïbes agencies, our reservation center or a travel agency.

We invite you to consult here the list of our points of sale.

NOTE: If your flight is complete and you have not booked a second seat, you may be denied boarding for safety reasons if your body size does not allow you to sit on a single seat.

* Offer available only on flights operated by Air Caraïbes (except flights in code-share). This offer does not qualify for an extra baggage allowance.

INCAD – INCAPACITATED PASSENGER HANDLING ADVICE

The International Air Transport Association (IATA) has developed a standard model of medical certificate for the transport of disabled passengers: INCAP (Incapacitated passenger handling advice), provided by the carrier.

The INCAD 1 must be completed by the sales agent and the passenger.

The INCAD 2 is to be completed by the attending physician of the patient, destined for the physician company and the special case service Air Caraïbes which according to the declarations, authorize or not the trip.

IT IS COMPULSORY TO INFORM THE COMPANY AS THE PASSENGER:

  • Suffers from a contagious and transmissible disease,
  • Presents illnesses or disabilities that may lead to unusual behavior,
  • Have a physical condition that causes inconvenience to the well-being or comfort of passengers and crew,
  • May pose a potential safety hazard to the flight or cause a diversion,
  • Could require special medical attention or equipment to keep him or her healthy during the flight.

ACCOMPANYING PERSONS

The following shall be considered as accompanying persons:

  • Doctor,
  • Male nurse,
  • “Travel companion”.

In the particular case of a blind person, a deaf person or a disabled person, the “traveling companion” may be a service dog.

THE PRESENCE OF AN ACCOMPANIMENT IS COMPULSORY FOR A PASSENGER WITH REDUCED MOBILITY IF:

  • he can not buckle his belt,
  • or feeding alone,
  • or after being accompanied to the toilet, he can not satisfy the basic physiological rules,
  • or by decision of the company’s physician, after reviewing the medical record.

The attendant must be valid, at least 18 years old and able to assist the person or persons he / she is in charge of. He must be physically fit to move them.

WHEELCHAIR ASSISTANCE

We offer 3 categories of wheelchair assistance:

  • WCHR or “Weelchair Ramp”: from check-in to the wheelchair passenger boarding lounge. (The passenger can walk alone),
  • WCHS or “Weelchair Steps”: from check-in to the aircraft door (the passenger can walk alone but has difficulties on the stairs),
  • WCHC or “Weelchair Cabin seat”: from check-in to the seat of the aircraft (the passenger is unable to travel alone).

The request for the chair must be made in the reservation file 48h before departure, specifying the pathology of the passenger.
Form INCAD to fax back to Special Transports at 0590 93 84 90 for the last 2 levels of assistance.

HEALTH REPATRIATES

  • The patient must be in possession of the certificate of fitness for air travel issued by the company’s doctor.
  • The presence of a medical attendant and an agreement of the company doctor are compulsory in case of care on board.

CONTACTS AND COMPLAINTS  

• Métropole Reservation Center
Opening from Monday to Sunday and public holidays
Without interruption from 7am to 10pm
Such. : 0820 835 835 (0.12 € / min *)
* Calls from a landline in France
• Booking center West Indies / Guyana
Opening from Monday to Sunday and public holidays
Without interruption from 7am to 7pm
Such. : 0820 835 835 (0.12 € / min *)
* Calls from a landline in France

 

Air Caraibes Atlantique Special Assistance

Air Caraibes Atlantique Special Assistance
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