Air Saint Pierre

 

Customers with Special Needs

Air Saint-Pierre looks after the special needs of customers who require assistance because of a disability or medical condition.

The airline must be made aware at time of booking that the person will require additional assistance.

Travelling with your own wheelchair or other mobility aid

Air Saint-Pierre will carry the following mobility aids as carry-on or checked baggage over and above normal baggage allowance without charge:
  • Wheelchairs (Special handling requirements apply to battery-powered mobility aids: please inquire with the company for further information).
  • Braces, canes, crutches and walkers
Air Saint-Pierre will also:
  • Arrange for the use of your own wheelchair or other mobility aid until boarding, and for its delivery to you at the gate upon arrival;
  • Stow your small mobility or other aid in the cabin;
  • Assist in transferring you between your wheelchair or other mobility aid and the aircraft seat;

Assistance within the airport

In the Canadian stations, elevators are available to allow customers requiring assistance. If you are unable to ascend or descend stairs or are unable to walk long distances within the airport, Air Saint-Pierre will provide a wheelchair for you; please request either prior to coming to the airport or at time of check in.

*If you require to use an elevator to board the plane, please advise the agent at the check in counter that you will need this service.

 

Flying with Children

The regulation has three categories when referring to children less than 18 years of age:

1. Babies less than 2 years of age from the start date of travel

2. Children under the age of 12 from the start date of travel

3. Teenagers from 12 years and under the age of 18 from the start date of travel

Anyone travelling with children under the age of 12 is invited to pre-board the aircraft prior to the rest of the passengers, please be sure to be at the gate at the station’s requested time to be able to take advantage of this.

Babies

Babies under the age of 2 travel for free. A reservation with the company is required in advance. The baby must have proper identification documents, for example, a passport.

As per regulations any child less than 2 years of age must have a responsible escort with them, (one baby per escort – If a passenger has two babies, the flight staff will seek the assistance of a second escort). The baby must be strapped in on the escort’s lap using a loop seatbelt (provided by the airline) or by another restraint system (car seat).

Car Seats :

  • Car seats can be used in the cabin and can serve as a restraint system for the baby if there is an empty seat available next to the escort. Booster seats are not permitted to be used in the cabin.

Strollers:

  • Passengers are permitted to use strollers right up to the stairs of the plane. They are asked to fold up the stroller and leave it at the foot of the stairs prior to boarding, the ground handling crew will stow it away once boarding is completed. At some of our stations, passengers with strollers may have to use the elevator to board the plane please inquire with that specific station for further instructions.

Children

Children from the age of 2 and under 12 years of age receive a discount of 50% off the adult fare. Children may travel alone or within a group. Every child 2 years and older must occupy their own seat.

Particular case for children between 2 and 4 years:

  • Individual assistance is required by a person at least 18 years (being the parent of the child or not).
  • A maximum of 2 children per accompanied adult, the number of children is not limited in terms of the regulation; however, it poses a greater difficulty to be able to properly monitor more than 2 children at a time.

Children between the Ages of 4-12 Traveling as Unaccompanied Minors:

Children between these ages may travel using Air Saint-Pierre’s Unaccompanied Minor (UM) Service. Air Saint-Pierre accompanies children flying using this service from gate to gate.*

The Unaccompanied Minor service must be requested at the time of reservation. Please also signal child’s medical needs and any prescribed medications they will be traveling with at this time.

At check-in time, the person accompanying the child to the airport will complete the Unaccompanied Minor Form with all pertinent information regarding the child’s travel plans (their name, the contact information of the child’s parents/guardian as well as the name and contact information of who will be meeting the child at their final destination).* The child must carry this form with them at all times. Unaccompanied Minors are seated at the back of the aircraft, near cabin crewmembers, in order to ensure they are supervised during the flight.

Upon arrival, the flight attendant will pass the unaccompanied minor to the Air Saint-Pierre agent at the station. The station agent will be responsible for accompanying the minor through customs, collecting checked bags and the child will be handed off to the adult indicated on the Unaccompanied Minor Form. The adult, who is to meet the child at their destination, must meet the child and agent in the arrivals area when the flight arrives. A piece of photo identification must be provided to the agent in order to ensure that the adult is the one specified on the Unaccompanied Minor Form.

*Gate to gate and final destination mean only the lag of the flight with Air Saint-Pierre and/or final destination if the child is continuing their travel with Air France via Montreal only.

Teenagers

A teenager is a person whose age ranges from 12 but is under the age of 18 years. Teenagers receive a discount of 20% off the adult fare. Teenagers are not required to have an adult escort with them and may travel alone; the Unaccompanied Minor Service does not apply.

Flying with Pets

Animals will only be accepted at the check-in counter provided the owner is travelling with the animal (accompanied), if the owner is not travelling with the animal (unaccompanied), it must must be shipped as cargo.

  • A mandatory reservation for the pet is required.
  • Pets are carried as checked or cabin baggage (ATR  aircraft only), in a limited number and according to space availability.
  • Payment of a transportation fee is required.

Note: The cage must be made of material other than metal, must be well ventilated, without any offensive odours as determined by the carrier and may contain 1 pet only. The container size must permit the pet to be able to stand and turn.

Importation of Domestic Animals

Importation of animals in Saint-Pierre et Miquelon is strictly regulated. The requirements are as follows:

  • The animal can be younger than 4 months old:
    • The anti-rabies ¨primary vaccination¨ was made over 21 days ago
    • There has been a preliminary agreement with the Service of Agriculture in Saint-Pierre et Miquelon by calling 011 508 41 09 67
  • The animal must be vaccinated for rabies and have proper certificates from a veterinarian (if it’s the animal’s first vaccination, the animal has to wait 21 days before traveling, if it’s just a yearly vaccination, the animal can travel right away).
  • The animal must have a visible tattoo or have a chip implanted with the proper certification.
  • The animal must have a certificate of “good bill of health” given by a veterinarian a maximum of 4 days prior to traveling.

Contact Us

 

Corporate Office – Saint-Pierre

18 rue Albert Briand, BP 4225, 97500 Saint-Pierre & Miquelon

Hours of Operation: Contact:
Monday to Friday : 08h30 – 12h00
13h30 – 17h00
Telephone : +05.08.41.00.00
Saturday : Closed Fax : +05.08.41.00.02
Sunday : Closed Email : contact@airsaintpierre.com

Note: The Head Office is closed for all statutory French (France) Holidays

Saint-Pierre Airport – Hangar and cargo reception

Hours of Operation :

  • MADT/MAE (Airport Hangar) :
    Open only upon request and/or during domestic flight by presenting yourself to the check-in counter.
  • Downtown office cargo reception :
    You may now collect your parcels at our downtown office from Monday to Friday 8:30 to 11:45 and 13:30 to 16:45.

Central Reservations for Flight Inquiries/Reservations

From North America (Bilingual Services) :

Hours of Operation:
Contact:
Monday to Friday: 09h00-17h00 Telephone : (709) 726-9700
Saturday: Closed Fax : (709) 726-9701
Sunday: 11h00-16h00 Email : reservation@airsaintpierre.com
Toll Free : 1-877-277-7765

Note: The Central Reservations Office is closed for all statutory Canadian Holidays.

From France (French Services) :

Hours of Operation:
Contact:
Monday to Friday : 08h30–12h00
13h30–17h00
Telephone : +05.08.41.00.00
Saturday: Closed Fax : +05.08.41.00.02
Sunday: Closed Email : contact@airsaintpierre.com

Stations – Miquelon / St. John’s / Halifax

Miquelon

BP 4225, 97500 Saint-Pierre & Miquelon

Contact:
Telephone : +05.08.41.65.85
Email : miquelon@airsaintpierre.com

St. John’s, NL

100 World Parkway, Airport Terminal Building, PO Box 12, St-John’s, NL, Canada, A1A 5T2

Hours of Operation: Contact (From North America):
Monday to Friday: 09h00-17h00 Telephone : (709) 726-9700
Saturday: Closed Fax : (709) 726-9701
Sunday: 11h00-16h00 Email : stjohns@airsaintpierre.com

Halifax, NS

Halifax Stanfield International Airport, 1 Bell Blvd, Compartment # 1660, Enfield, NS, Canada, B2T 1K2

Hours of Operation: Contact (From North America) :
Monday, Tuesday, Thursday, Friday: 09h00-17h00 Telephone : (902) 873 3566
Wednesday: 10h30-20h00 Fax : (902) 873 3567
Saturday and Sunday: Closed Email : halifax@airsaintpierre.com

 

 

Air Saint Pierre Special Assistance

Air Saint Pierre Special Assistance
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