Children under the age of 2 on the date of the flight must travel in the same seat as the adult accompanying them.
Infants (from 0 to 2 years) are entitled to 1 piece of 10Kg in the hold and one of the following items:

  •  A folding pushchair.
  •  A carrying basket.
  •  A child seat.

These items may be stored under the seat or in the luggage compartment, providing they respect the maximum measurements allowed in the cabin. Otherwise, this baggage must be carried in the aircraft hold.

(Note: Air Europa shall honor previous infants’ allowance on reservations made before 31 December 2015)

Each adult may be accompanied by at most two children aged 0-2, in which case:

  • One of the children will travel in the same seat as the adult, using a special seatbelt provided by the Air Europe crew.
  • The other will travel in the seat next to the adult, in a child seat. In this case, the same fare will apply as for children aged between 2 and 11.


  • Children aged 2 to 11 travel in their own seat and can check-in the same baggage as an adult. However, they may not travel over an emergency exit.
  • There is no limit on the number of children aged 2 to 11 on the plane.


Children may travel alone from 5 years old. Air Europa offers a service to accompany the child, according to their age.

This service must be booked in advance, providing contact details of the persons who will deliver and collect the child.

  • Our UM service is mandatory for children between 5 and 11 on domestic flights and up to 14 on international flights.
  • Our YOUNG PEOPLE service is optional for children between 12 and 17 on domestic flights and between 15 and 17 on international flights.
  • There is a limit on the number of unaccompanied children on a flight.
  • All children under 5 years must be accompanied by an adult.
  • Air Europa will only accept Unaccompanied Minors on connecting flights when the expected connecting time does not exceed 5:00 hours.


To travel with a group of children, you must contact Air Europa and inform us of the number of children and accompanying adults.

  • Groups of up to 23 children must be accompanied by at least 1 adult.
  • Groups of between 24 and 35 children must be accompanied by at least 2 adults.
  • Groups of between 36 and 47 children must be accompanied by at least 3 adults.
  • An additional adult is required for every additional 12 children.


Children travelling in their own seat must have appropriate child restraints for their age, which must be approved and adapted to the seat. If you have any questions, refer to the full regulations in the pdf below.

In general, systems over 40 cm wide, booster seats, central seatbelts and harnesses connected to the adult or seatbelt will not be accepted.

Travelling when Pregnant

  • It is inadvisable to travel by air for expectant mothers beyond end of 36th week (32nd, if multiple uncomplicated). However, if the passenger needs to fly after such date, she shall check her doctor, who will decide whether flying is convenient or not.
  • In such case, the information to be included in doctors’ certificate as follows:
    • Permitted to travel (Round base)
    • Number of days pregnancy (based on the certificate issue date)
    • Estimated date of delivery
    • One’s first childbirth or not
    • Single / Multiple pregnancy
    • Complications of pregnancy
  • The Air Europa medical service shall clear all cases not considered and exceptions.

Passengers with Special Needs

People whose mobility is restricted by disability or for any other reason, and who require appropriate assistance and adaptation of the service should consider:


People who can act on their own in an emergency may travel unaccompanied, this means: being able to unbuckle a seat belt, leave the seat and reach the emergency exit unaided. In addition they must be able to get and fit an oxygen mask, and understand safety instructions and advice in an emergency.

Should an assistant be required, this person must be over 12 years old for domestic flights and over 15 for international flights; they must be willing and able to understand the safety instructions and to physically assist the person with the disability in an emergency.

Guide dogs may travel in the cabin if they have an up-to-date vaccination card with them.

The clearance for the applicable passengers with reduced mobility will always be carried out through fax / telephone / email to the Air Europa Special Service Requirements, specifying the maximum number of known details such as type of disability, number of safety assistants, etc. The service must be requested 48 hours before departure.


Telephone: +34 971 92 78 64
Fax: +34 971 923 284


If assisted mobility devices (chairs, walkers, sticks, crutches, etc.) cannot be stored in the cabin, they must be checked-in and carried in the aircraft hold. However, passengers are allowed to keep such items with them during boarding until they reach the plane, where they must be given to the Air Europa coordinator for storage in the hold.


To reduce the risk of damage to your mobility aid, and to our aircraft, the following restrictions apply:

  • Refer to our ‘maximum dimensions’ table below. If your mobility aid is greater than the size / weight restrictions specified, we will be unable to carry the item.
  • All electric mobility aids must travel in an upright position.
  • Electric wheelchairs must travel in the ‘free wheel’ mode

If your mobility aid does not fit within allowable dimensions (after being adjusted or disassembled) you will have to travel with an alternative mobility aid (such as a manual wheelchair) that fits within the above dimensions.



Batteries to remain in the device.

  • There is no maximum Wh limit for the installed battery


If your wheelchair or mobility aid is specifically designed so the batteries can be removed, you must follow these instructions:

  • Remove all lithium batteries according to the manufacturer’s instructions.
  • Protect the removed batteries from short circuit, e.g. by covering exposed terminals with electrical tape.
  • In order to protect them from damage, place batteries individually in a protective pouch and take them with you as carry-on ‘cabin’ baggage.
  • The maximum battery power is 300Wh, or for devices fitted with two batteries, 160Wh each.
  • In addition, you’re allowed to take one spare battery at max. 300Wh, or two spare batteries at max. 160Wh each.
  • Your wheelchair or mobility aid can be transported as ‘checked’ hold baggage without restriction.


Wheelchair assistance should be requested for the needs of each passenger before flying.

Air Europa offers three types of service:

  • The passenger is able to walk up and down the stairs of the plane and make their own way to their seat, but needs a wheelchair to get from the check-in to the plane and vice versa.
  • The passenger cannot walk long distances or up and down the stairs of the plane, but once in the cabin is capable of making their own way to their seat.
  • The passenger needs assistance for all their movements.

It addition to the check-in baggage, the following may be carried at no cost: up to 2 wheelchairs, mobility devices, crutches or similar.


For security reasons, passengers are required to sit in the upright position while the plane is moving, during take off, in the event of mid-flight turbulence and during landing. For passengers who cannot remain in an upright position throughout the flight, an approved safety harness must be used for air travel. If you have any queries, please read the extended information for passengers with reduced mobility. For more information:

Devices over 40 cm wide will not fit between the armrests, and therefore would not be sufficiently secure.

Passengers travelling on a stretcher or whose needs are not covered by the auxiliary devices listed may apply the regulations for passenger on stretchers.


A person is considered to have a disability or reduced mobility when their ability to use the transport is reduced by a physical (sensory or locomotive, permanent or temporary) or intellectual disability or impairment, or by reason of age or other factor, resulting in them requiring specific assistance and adaptation of the service to their needs.


  • A travelling assistant is not required for any physically self-sufficient person who is able to assist themselves in evacuating the aircraft. In practice, self-sufficiency means a person being able to unfasten their seat belt, leave their seat and reach an emergency exit unaided; get and put on a life jacket and oxygen mask without assistance; and understand the safety instructions and advice given by the crew in an emergency (including information in accessible formats).
  • A travelling assistant is anyone over 12 years old on domestic flights and over 15 years old on international flights who is willing and able to assist a physically disabled passenger in an emergency and who can understand and apply safety instructions.
  • A blind person can be accompanied by a guide dog in the cabin, even if it weighs over 8 kg. Guide dogs must wear a muzzle and carry an up-to-date vaccination record.
  • Authorizations for passengers with reduced mobility should be requested by fax to the Air Europa Special Requirements Department on 902 401 505, providing as much detail as possible of the type of disability, number of companions, etc.


We offer three types of wheelchair services. When requesting this service, please specify the type required:

  • WCHR: (R for Ramp) The passenger is able to walk up and down the stairs of the plane and make their own way to their seat, but needs a wheelchair to get from the check-in to the plane and vice versa.
  • WCHS: (S for Steps) The passenger cannot walk long distances or up and down the stairs of the plane, but once in the cabin is capable of making their own way to their seat.
  • WCHC: (C for Cabin Seat) The passenger is completely immobile (paraplegics, etc.) and needs to be taken from the check-in to their seat on the plane.

(It is important to clearly specify which of the three types is required when requesting the wheelchair service, so that the assistance the passenger needs can be provided).


In addition to the standard baggage allowance, passengers may also take 2 wheelchairs or mobility devices, crutches or similar at no charge.

Passengers with limited ability to sit


For safety reasons, all passengers other than those travelling on a stretcher are asked to sit upright during taxiing, take off, turbulence and landing.

Note: Seats that recline to appropriate angles can only be provided in Business Class on some aircraft types.

Passengers with reduced mobility who cannot sit upright unassisted and who do not meet Air Europa’s criteria for sitting on the lap of an adult or using a child seat may use certain auxiliary devices. These must be provided and adjusted by the passenger. The Company must be informed of the use of such devices.


The following devices are acceptable on an Air Europa flight if the passenger signs a Liability Release Form and the device can be installed correctly on the aircraft seat.

  • Cushion. Chronic pain makes it difficult for some passengers to sit. Some passengers suffer from neck or back pain, chronic pelvic pain (symphysis pubis dysfunction – SPD), or just sore hips. People suffering from coccyx pain also have trouble sitting. Some people are helped by sitting on cushions that are cut away on one side to relieve pressure on the sitting bones; these can also help with spinal injuries and arthritic or orthopaedic conditions. For this reason, Air Europa permits doughnut and wheelchair cushions on its flights, as long as they fit on the seat and do not stop the passenger from fastening their seatbelt.
  • Crelling harness. This is designed to support and protect passengers (children and adults) with specific requirements. It is not a safety harness and must be used with the aircraft seatbelt. It straps around the back of the seat and is tightened to fit securely (it does not interfere with the drop down table of the passenger sitting behind) using a 5 point harness.
  • Body support. This device moulds to the body holding the desired posture, sometimes using vacuum technology. It is designed to be used anywhere, maintaining full body support by stabilising the torso. It is flexible to the touch and easy to install on the aircraft seat. There are two side holes for the seat belt, which must be fitted before the passenger sits down. An air chamber in the seat back is used to inflate the bag, which moulds to the shape of the body, providing full body support. This may take a few minutes. The passenger should therefore board the flight first.
  • Travel chair. Providing head support, straps and foot rests, with a 5 point harness providing complete upper body support. These chairs allow disabled passengers with limited upper body support to travel in comfort. They are very much like a child’s car seat in design. They were developed to help children with specific requirements (usually aged 3 to 11, although the limits depend on size and weight). They fit into a conventional seat using an adjustable security strap. This is not a safety harness and must be used in conjunction with the aircraft seat belt. There are two side holes for the seat belt, which must be fitted before the passenger sits down.
  • Limitations. While the width of aircraft seats varies, a device wider than 40 cm (16 inches – the distance between armrests) is unlikely to fit, even if the armrests are moved as far as possible. Passengers will not receive adequate protection from a poorly fitting device.
  • Passengers whose needs are not met by any of the above devices, may be accepted in the cabin under the rules set out for Stretcher Passengers (STCR).



As foreign carrier, Air Europa fully complies with the ACAA. For additional information, you may request a copy at Air Europa Airlines airport location, ticket office or you may simply print a copy of the U.S. Depatment of Transportation (DOT) regulations on Non Discrimination on the Basis of Disability in Air Travel (14 CFR part 382).

  • The purpose of the ACAA is to ensure that you cannot be disciminated against, when traveling on an airline, solely because of your disability.
  • Discriminate against any qualified individual with a disability by reason of the disability;
  • Require anyone to accept special services.
  • Deny an individual transportation even if separate or different services are available for individuals with disabilities.
  • Take adverse action against someone asserting ACAA rights

If you encounter problems when traveling with us, feel to ask our customer service personnel for a Complaint Resolution Official (CRO). Our CROs have been specially trained and are aware or respond to your concerns. Our CROs are available:

  • Postal Address:
    Air Europa
    Polígono Son Noguera,
    Carretera Arenal-Llucmajor Km 21.5
    Llucmajor | CP 07620 | Illes Balears | Spain
    Illes Balears
  • Toll free hotline from USA: 800 798 57 73
  • Toll free hotline from Spain: 900 846 050
  • E-mail Address:
  • Schedule: 08:00 – 22:00 LT

The DOT has a toll free hotline to assist passengers with disabilities.

You make contact the DOT:

  • Toll free hotline from USA for passengers with disabilities, 1-800-778-4838 (voice) or 1-800-455-9880 (TTY);
  • By phone to Consumer Affair of Aviation Office 202-366-2220 (voice) or 202-366-0511 (TTY);
  • Address:
    Air Consumer Protection Division, C-75,
    U.S. Department of Transportation,
    1200 New Jersey Ave., SE.,
    West Building, Room W96-432,
    Washington, DC 20590; and
    Website of the Consumer Affair of Aviation Office:


We will need al least 48 hours advance notice for the following requests:

  • Accommodation for travel in a stretcher
  • Transport of your wheelchair or other assistive device that uses a gel cell or wet cell battery
  • Reservations for a group of ten or maore qualified individuals with a disability travelling as a group

If advance notice or check-in requirements cannot be met, the services may still be provided if it can be done without delaying the flight.


To make a reservation online, simple tell us what your requirements are.

To make a reservation by telephone, call our Reservations Centre. When making your reservation, simply inform the Reservation Agent of your special need. Our agents are trained to accommodate the special need of our passengers. If you are not sure, ask them what assistance is available and inform them how your needs can best be met. In addition, let us know:

  • If you need assistance to/from the ticket counter and departure gate.
  • If you will be travelling with a service animal or assistive device.
  • If you have a power wheelchair and, if so, what type of battery it uses al least 24 hours prior to your scheduled flight departure.

You may wish to relay to the reservation Agent if you are using a wheelchair.

  • Can go up and down steps.
  • Can walk to your assigned seat.

Need assistance boarding and/or deplaning the aircraft, and whether you will be travelling with a companion to assist you.

  • If you have a visual impairment.
  •  If you have a hearing impairment.
  • If you have special seating requirement due to mobility needs or any other reason.
  •  If you are travelling with an attendant and need adjacent seating or if an attendant or medical equipment service company will be meeting you.

Any other special requirement


Air Europa will pre-assign a seat for you if you let us know al least 48 hours prior to your scheduled departure if you:

Require assistance with a boarding chair to get to your seat and are unable to transfer over a fixed armrest.

  • Travel with a personal care attendant
  • Travel with a service animal
  • Have a fused or immobile leg

Anyone who self-identifies as having a special need other than one of the four listed above, and requests special seating accommodations, we will assign a seat as request. However, if on the day of departure a qualified individual with a disability will need that seat, you may be asked to move.

  • You will need to travel with a personal care attendant if:
  • You must be transported in a stretcher
  • Because of a mental impairment, you are unable to understand or respond appropriately to safety instructions from Air Europa personnel.
  • You have mobility impairment so severe that you would be unable to assist in your own evacuation of the aircraft in the event of an emergency.
  • You have both severe hearing and severe vision impairments, if you cannot establish communication with or are unable to respond appropriately to a safety briefing or safety instructions for Air Europa personnel

If you advise Air Europa that you fit into one of the above categories, you will be required to provide your own personal care attendants and the attendant must pay the fare applicable at the time of making a reservation.


  • If you are a stoutly built person and require an additional seat for travel, please advice the Reservation Agent so that we may accommodate your needs. Air Europa will charge the same fare for the additional seat(s) purchased to accommodate your requirements.
  • Accessibility on Air Europa aircraft
  • Economy class seats with movable armrests are identified by the type of aircraft and location.
  • All Airbus aircraft will incorporate movable armrests in the economy class section, except in designated emergency rows and the first few rows.
  • The type of aircraft is specified in our reservation system. The type of aircraft is usually available 24-48 hours prior to flight departure.
  • Airbus A330-200 Aisle seats from row 15 to 55: C and G

Passengers with Illnesses


  • The passenger has the option to reserve one or two additional seats in order to ensure their utmost comfort for the duration of the flight. The cost of the seat will correspond with the price of the ticket that is available at the time of purchase, without including the amount charged as airport taxes.
  • The resident discount will only be applicable when the use of these seats is strictly necessary (corpulent person, cannot bend their knee,…)


  • No medical certificate is required to travel with a cast on either arms or legs. However, the passenger must consider the 48 hour limit from the time that the cast is applied and the duration of the flight.


  • Within the first 48 hours of wearing a plaster: We recommend you wear the plaster cast open with a longitudinal cut, which can be carried out in the hospital or by the airport medical service. A medical certificate is not necessary and the passenger must sign a disclaimer, which can be requested at the check-in desk (except on US flights), stating the date on which they had the cast put on.
  • If the passenger is flying in the first 48 hours or later from when the cast was put on, it is NOT necessary for them to sign a disclaimer or a medical certificate.


  • Within the first 48 hours of wearing a plaster: The plaster cast must be open with a longitudinal cut; this can be carried out by the hospital or the airport medical service. A medical certificate is not necessary and the passenger must sign a disclaimer, which can be requested at the check-in desk (except on US flights), stating the date on which they had the cast put on.
  • If the passenger is flying in the first 48 hours or later from when the cast was put on, it is NOT necessary for them to sign a disclaimer or a medical certificate.
  • Passengers with lower limbs in a cast up to the waist or covering their whole leg must purchase the seats needed to keep their leg raised throughout the flight.


To transport a stretcher on an Air Europa flight, the following requirements must be met:

  • The stopover time on both arrival and departure must be over 90 minutes, the time needed to assemble and disassemble the stretcher.
  • For the assembly, nine spaces must be reserved and paid for.
  • There must be maintenance technicians at the arrival and departure airports.
  • The passenger must be travelling with medical staff.

Passengers with physical or mental disabilities who require special attention will need to present a medical certificate confirming they are fit to fly and to sign a liability disclaimer before boarding. Any enquiries regarding this matter should be sent by fax for the attention of the Special Requirements Department of Air Europa at +34 971 923 284 FAX.


Passengers with Pets

Pets must always be accompanied by their owners or authorized representatives. You must arrive at the airport early enough to complete the necessary paperwork.

If you are travelling with your pet…

  • Get information on the requirements that must be met
  • Protect yourself and your pet against Rabies


  • Dogs, cats, birds (except birds of prey), fish, aquarium turtles and some rodents (hamsters, guinea pigs or small rabbits).
  • Pets (dogs and cats) must have all required vaccinations.
  • They must travel in an approved ventilated container.
  • They may travel in the cabin subject to the conditions for acceptance.
  • Non-refundable service
  • They may travel in the cabin for an additional fee, depending on the destination.
  • Carrier´s maximum sizes: 55x35x25 cm and the weight limitation is 8kg (pet + carrier)
  • Except for flights operated by ATR aircraft, where the weight cannot exceed 6 kg (pet + container) Only cats and dogs will be accepted.


  • Amphibians, insects, crustaceans, reptiles (except aquarium turtles), rodents (other than hamsters, guinea pigs and small rabbits), ferrets and some breeds of dogs.
  • Pets (dogs and cats) must have all required vaccinations.
  • They must travel in an approved ventilated container.
  • Non-refundable service.
  • They will be transported in the hold on payment of a supplement, depending on the destination and conditions of acceptance.
  • Pets must be transported in IATA-approved rigid containers with a metal door, appropriate for carriage by air. Wire mesh or welded mesh containers are not acceptable.


The carriage by air of brachycephalic breeds (snub nosed) involves an increased risk of breathing problems and overheating due to stress of flying, therefore:

  • Brachycephalic dogs and cats not exceeding 8 kg including their container are accepted as pet animals in cabin (PETC).
  • Brachycephalic dogs and cats exceeding 8 kg including their container are not accepted as live animals in hold.

The following breeds of animals and their cross-breeds are considered as brachycephalic:

  • Dogs: Boston Terrier, Boxer, Brussels Griffon (Petit Brabançon), Chines Pug, Chow Chow, Dutch Pug (Mopshond, Mops Hund, Carlino), (English) Bulldog, English Toy Spaniel (King Charles Spaniel), French Bulldog, Valley Bulldog, French Mastiff (Dogue de Bordeaux), Lhasa Apso, Japanese Chin (Chin, Japanese Spaniel, Japanese Pug), Pekinese, Pug, Shar-Pei, Shih-Tzu, Tibetan Spaniel.
  • Cats: American Burmese, Exotic, Himalayan, Persian, British Shorthair.


To travel in the EU, your pet must have a:

  • European Pet Passport.
  • Be identified with a microchip or tattoo (if this was made before 03/07/2011).
  • Be vaccinated against Rabies with a valid vaccine in the time of the trip.


To travel to a third country your pet must meet the requirements of that country:

  • Contact the Embassy or Consulate of the country.
  • Get further information on the website of the Ministry responsible for the country.
  • You can consult the Export Procedure of pets in CEXGAN.

If travelling to the following countries/territories you must comply with paragraph 1:

Andorra, Switzerland, Faroe Islands, Gibraltar, Greenland, Iceland, Liechtenstein, Monaco, Norway, San Marino, city of the Vatican.


If you are travelling to one of the third countries included in Annex II of Regulation (EU) 577/2013

…To come back, your pet must meet the requirements indicated in paragraph 1.



You pet must meet the requirements of paragraph 1, and in addition:

  • Your pet must be subjected to a serological test in an approved laboratory before travelling.
  • The test result must be greater than 0.5 UI.


Puts yourself and your pet in danger.

  • Will imply that your pet will not be allowed to re-enter the EU, will be quarantined or as a last resort will be euthanized.
  • For more information:  CEXGAN and GD SANCO:

List of Authorized laboratories:

Inform yourself if you are travelling with another type of animal!

Special Meals


Air Europa may serve and/or offer products on board with ingredients that could contain allergens for some passengers with an intolerance or allergy including  traces of such products.  It is the passenger’s responsibility to carry the appropriate medication and other forms of protection that may be needed during the flight.

For their own safety they must consider the following warnings and obligations:

  • If you suffer from any type of allergy or intolerance, you must always carry the necessary medication with you, including injectable medication, as you would in any other circumstance.
  • If you suffer from an allergy or intolerance to any type of food, including nuts, we cannot confirm that the menu offered on board is free from those substances.  It is impossible for Air Europa to guarantee this with their food suppliers (catering companies) and/or any suppliers they subcontract.  We also cannot guarantee that other passengers won’t bring on board food that contains substances and/or by-products to which you are allergic or intolerant.
  • We inform you that we do not have allergen “free zones”. Our aircraft are cleaned in compliance with the regulations of air transport but this cleaning does not guarantee the elimination of allergens and the air filters on the aircraft are not designed to eliminate such substances.  We can therefore not guarantee the absence of or exposure to such substances on board during the flight and we therefore urge you to take the necessary medical precautions in case of exposure.
  • As we are concerned for your well-being, and with your authorisation, we will inform the passengers seated near you of the situation in order to avoid the consumption of products that may cause a reaction.
  • Children that are extremely allergic to foods (including nuts) cannot travel as an unaccompanied minor

    The special foods that Air Europa can confirm are those recognised by IATA.  To check availability of these products, depending on the type of flight and class in which you are travelling,  please contact our Customer Service Centre:

    Telephone : 911 401 501 (when calling from Spain)
    Or the telephone number of the Call Center provided by each delegation

  • SPML requests from business passengers will be considered by the catering department and confirmed if possible.  However, we can never confirm the absence of traces.


On transatlantic flights and in Business Class on medium-haul flights, we provide a free meal made by our catering service. We also have special meals adapted to the needs of all our passengers. Special meals must be requested at least 48 hours in advance working days.


0034 971 080 235

AirEuropa Special Assistance

AirEuropa Special Assistance
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