PASSENGERS WITH SPECIAL REQUIREMENTS
Because every passenger is unique, XL Airways does all it can to meet your needs. The information below will help you plan your journey according to your own specific requirements.
Any questions? Contact our teams directly on 0892 692 123 (€0.35/min + cost of a local call) or use the form available here. From abroad, you can reach our team on +33 351 86 00 22.
FAMILIES AND CHILDREN
XL Airways is an ally of choice for families on vacation! Whether you are travelling as a couple or with the whole clan in tow, we support you at every stage of your journey.
Children under the age of 2 are considered infants.
If the child reaches his second birthday before the way back, he/she will be considered as an infant on the outbound flight and child on the inbound flight.
Such bookings cannot be made through our website. Please contact our call center so they can assist you with your request :
From France : call 0892 692 123 (€0.35/min+ cost of a local call) from 8am to 11pm Monday to Sunday. Overseas : call +33 351 86 00 22.
To travel, they must be accompanied by an able-bodied adult, unless travelling with their parents, who may be minors. Each infant must have its own accompanying person (to travel with two babies, two ac-companying persons are required).
For regular flights (ticket number beginning 473-), the price for a baby passenger is set at 10% of the applicable adult rate excluding tax. The child does not occupy his/her own seat. He/she travels on the knees of his/her accompanying person.
For your comfort, and that of your baby, carrycots are available on select long-haul flights. Babybaskets may be used by children aged 9 months or less at the time of the journey, so that they can lie down during the flight. As the availability of these carrycots is limited, we would invite you to request one when making your reservation, whether it be through our call centre or through your travel agent. If you already have a ticket, contact our teams using the form available here.
Whether your child travels on your knees or in a carrycot, he or she is entitled to a baggage allowance of 10 kg. A upright stroller (buggy) can be carried free of charge. It will be labelled at check-in and taken away to the hold when you board. The first piece can be carried free of charge and additionnal pieces will be charged 50€.
Important: baby tickets do not include a meal tray. You should therefore bring with you the food your child will need during the flight (jars of baby food, bottles of formula, rusks, etc.). Our flight crew will provide you with the water you need to prepare feeding bottles and heat them up for you.
Children are passengers aged 2 or over who have not yet reached their 12th birthday.
- If your child is less than 5 years old, he/she must be accompanied by one of his parents (mother or father) or a designated accompanying adult.
- Between his/her 5th birthday and the day before his/her 12th birthday, he/she may travel accompanied by his/her parents or a designated accompanying adult. Alternatively, he/she may travel alone, in which case he/she will receive the Unaccompanied Minors (UM) service.
Your child’s ticket includes the same baggage allowance as an adult ticket.
On XL Airways, travelling alone is child’s play!
The “UM” (unaccompanied minor) service is available for children aged 5 to 11. It includes personalised support from the airport of departure right up until arrival at the destination.
This service cannot be reserved via our website and is subject to a quota. Please contact our call centre on 0892 692 123 (€0.35/min + cost of a local call) to check availability and make a reservation.
Pregnant women may travel on XL Airways flights until the end of their 8th month of pregnancy.
However many months pregnant they are, they must be in possession of a medical certificate of good health issued by a doctor no more than 8 days before the scheduled departure of the flight, indicating that there is no reason why they should not make the flight in question. This certificate must specify how many months pregnant the passenger will be at the time of the trip and state that she is not suffering from any pathological conditions. For round trips, the medical certificate must explicitly authorize the bearer to fly for the entire duration of the trip.
Only a health professional may issue a decision as to the passenger’s state of health. A medical certificate issued by a general practitioner is also acceptable.
Order a vegetarian / vegan meal for your next flight.
You must make your request no later than 96 hours before the scheduled departure of your flight and you can do so at the time of reservation, be it on our website, via our call centre or through your travel agent. If your ticket has already been issued, you can make the request directly online on My booking page.
Useful to know: XL Airways also offers Premium meals. To find out about this offer, see the “Additional Services” section.
PASSENGERS WITH REDUCED MOBILITY
Will you need special assistance on your upcoming XL Airways flight? Fill out the contact form available here to inform the airline. Important: your request is subject to acceptation of the airline and must be filled in on working days only. After this deadline, we will do everything we can to provide the necessary assistance, but can make no guarantees.
In order to help you travel in comfort, XL Airways offers the following services:
- Carriage of recognised assistance dogs in the cabin or in the hold, subject to national regulations;
- In addition to medical equipment, the carriage of a maximum of two items of mobility equipment per passenger with reduced mobility, including an electric wheelchair, provided that forty-eight (48) hours’ advance notice is given, and subject to there being sufficient room on board the aircraft, without prejudice to the application of the legislation on dangerous goods;
- The making of all reasonable efforts to allocate seating to meet the needs of passengers with reduced mobility, at their request and subject to safety requirements and availability;
- Assistance in moving to toilet facilities, on request;
- The making of all reasonable efforts to place an accompanying person next to the passenger with reduced mobility.
All of these services must be requested via the contact form.
Important: XL Airways France does not accept stretcher cases or persons requiring oxygen therapy on its passenger or cargo flights.
On departure from and arrival at airports in non-EU member countries, XL Airways applies the regula-tions in force in the country in question.
In accordance with Regulation (EC) No 1107/2006, applicable to departures or arrivals at airports within the European Union, the airline may refuse to carry a passenger with reduced mobility:
- in order to meet applicable safety requirements, or
- if the size of the aircraft or its doors makes the embarkation or carriage of that person physically impossible.
PASSENGERS OF LARGE BUILD
We do all we can to ensure that every one of our passengers travels as comfortably as possible. The travel arrangements for passengers of large build vary depending on how you reserve your trip. Regardless of the situation, an additional seat will not be allocated automatically.
- When XL Airways is the contract air carrier, the passenger may be allowed to use an additional seat free of charge, if there is one available.
- When XL Airways is the operating carrier, passengers are strongly advised to check the sales policy of the tour operator, who shall have sole discretion as to whether to assign a second seat for a fee or free of charge.
Passengers who want to be sure of having two seats can reserve an extra seat from the airline’s call centre on 0892 692 123 (€0.35/min + cost of a local call).
Passenger safety obligations may result in a passenger being denied boarding if a second seat is required.
On departure from and arrival at airports in non-EU member countries, XL Airways applies the regulations in force in the country in question.
TRAVELLING WITH AN ANIMAL
Dogs and cats are welcome on XL Airways flights. Every year, we carry hundreds of our passengers’ four-legged friends, and we will be delighted to welcome yours, too! This section contains all the infor-mation you need to organize your animal’s transportation in optimum fashion.
Authorised animals, quotas and availability
Only dogs and cats over three months of age are allowed on XL Airways flights. Other animals, whatev-er their size or species, are not permitted.
Because our aircraft are subject to quotas concerning the number of animals they can carry at any one time, you must let us know that you intend to travel with your pet at the time of your reservation by calling our call centre on 0892 692 123 (€0.35/min + cost of a local call). Overseas : call +33 351 86 00 22. If your tickets were purchased on our website or from your travel agent, an animal transport request must be submitted by calling our call center or contacting your travel agent. All reservations are subject to availability.
On flights operated on aircraft chartered by XL Airways, the carrying of animals may be limited or even prohibited.
To guarantee that you will be able to travel with your pet, make your reservation via our call centre, by calling 0892 692 123 (€0.35/min + cost of a local call).
Carrying pets in the cabin
Odourless dogs and cats are permitted in the cabin, provided that their weight, combined with the weight of the cage or bag in which they will spend the flight, is less than 7 kg.
They must travel in a closed soft bag that is approved for air travel or in a closed cage approved for air travel, the dimensions of which must not exceed 55 X 40 X 23 cm (21.54 X 15.54 X 9.05 in). When you arrive at the airport, your pet will be weighed in this con-tainer to check that it is within the maximum permissible weight. During the flight, your pet is your re-sponsibility, and must be kept in its container, which must be placed under your seat.
A fee of €50 per journey per animal is charged for travelling with an animal in the cabin.
Guide animals for the blind and partially-sighted are permitted in the cabin regardless of their weight. Such animals travel at their master’s feet and are carried free of charge.
Carrying pets in the hold
If your animal weighs more than 7 kg, it will travel in the hold, in a pressurized compartment with venti-lation and heating.
Animals may be carried in the hold subject to their being in a suitable cage, approved for air travel (ma-terials, closing mechanism). For further details, see Regulations and Conditions of Carriage.
A fee of €70 per journey per animal is charged for carrying an animal in the hold.
REGULATIONS AND CONDITIONS OF CARRIAGE
Identification and vaccination
If you are travelling within the European Union: your pet’s electronic chip will be recognized as its means of identification, unless your pet was tattooed before 3 July 2011 and its tattoo is clearly legible. An up-to-date vaccination record for your animal will be requested at check-in.
For all journeys outside of the European Union, your animal must be tattooed and have a passport, an up-to-date vaccination record, a certificate of good health or any other entry/exit document required for the destination country.
You are responsible for obtaining and updating the documents pertaining to your animal. You will be asked to provide a liability waiver, as well as the veterinary certificates demanded by the countries from which, to which or through which you are travelling.
Contact the consulate of your destination country to find out about the documents needed for your ani-mal to enter the country (vaccinations, specific certificates, quarantine, any restrictions). Check what time your flight arrives at your destination airport. If you arrive late, at the weekend or on a public holi-day, the customs and veterinary services may be closed.
In application of French Law No. 99.5 of 6 January 1999, carriage of Category 1 dogs (attack dogs) is forbidden regardless of the method of carriage (hold, freight or cabin).
Concerning the carriage of Category 2 dogs, contact the agriculture or budget ministry of your destina-tion country for information (customs).
To ensure that your pet has a comfortable journey, its travel cage must be properly aerated and be large enough to allow the animal to lie down, turn over and stand up (with its head upright). However, it must not be too large, so as to ensure that your pet is not harmed during handling of the cage.
The travel cage must be approved for air travel, be able to withstand being dropped and have iron clos-ing mechanisms. Wooden cages (hardboard or plywood) and/or cages locked using a padlock are strictly prohibited for carrying pets.
No more than one animal per cage.
The following information must be visibly displayed inside the cage:
- The name of the animal
- Its tattoo number
- The full name, telephone number, home address and destination address of the owner.
Reinforce all the corners of the cage so that the bars do not come loose. For this, you can use masking tape and tie-wraps (e.g. Colson) or hose clamps (e.g. Serflex), which are available in hardware stores.
If the cage does not meet the required standards, the animal will not be carried.
From May 8th, 2017, you must fulfill all conditions listed in the following form. This document must be signed and presented at the airport on the day of departure.
> Form accepting an animal in the hold
sign and submit the following form on the day of your departure when checking in at the airport: > Acceptance form for an animal in the hold
Animals other than dogs or cats
Only dogs and cats over four months of age are allowed on XL Airways flights. Other animals, whatever their size or species, are not permitted.
XL Airways France reserves the right to refuse to carry an animal if it considers that the safety of the animal, or that of persons or property, is not guaranteed.
The XL Airways France General Conditions of Carriage apply to your flight. You should read these conditions, which form an integral part of your contract of carriage.