Air Berlin

 

Accessible flying

Registration

For passengers with restricted mobility, we offer free assistance services for your airberlin flight. This includes assistance when boarding and exiting the aircraft, assistance at both the arrival and destination airports, as well as free transportation of your wheelchair.
If you require any special aids for your journey, please register with your name and booking reference up to 48 hours before your journey begins, either online at My Booking » or using the free service hotline for PRM-related services:

  • 00800 5737 7000 if calling from the EU (with the prefix 999 if calling from Finland)
  • 877 7126468 if calling from the USA.

Alternatively, you may also add the services to your booking in the final stage of the flight booking process.

If you need assistance during your trip, please notify us 48 h in advance, using your name and your booking number, online under My Booking » or in the last step of your online booking.

Escort at the departure and destination airport

Airberlin offers passengers requiring assistance a free escort service at both the departure and destination airports. Wheelchairs can be provided free of charge for passengers with a walking or severe disability for the transfer to and from the aircraft. When you reserve this service, please let us know how much assistance you will require.
At many airports wheelchair users will have the option of pre-boarding, i.e. boarding the plane before the other passengers.
To find out about special offers at airports for passengers with reduced mobility (e.g. parking spaces for the disabled) please refer to our Airport Guides » or go to the websites of the relevant airports.

Transport of flight guests’ own wheelchairs

Passengers’ own wheelchairs are carried free of charge and in addition to the free baggage allowance. If you are enquiring about transportation of a wheelchair, please let us know the measurements, weight and the type of the wheelchair in question.
For reasons of space wheelchairs are carried in the hold. We therefore ask you to check in your wheelchair as special baggage that is ready for transportation.  At the destination airport your wheelchair will be returned to you either directly at the aircraft or at the baggage carousel.
You can also check in your sports or racing wheelchair free of charge as sports baggage.
Battery-powered wheelchairs can be carried under the following conditions:

  • The battery poles must be insulated against short-circuiting.
  • The battery must not be connected ready for operation.

Important – please note
If your wheelchair is battery-driven, please note the following information for the various types of battery:
Lithium batteries:

  • The battery must not exceed 300 Wh, and one spare battery of 300 Wh, or two spare batteries of not more than 160 Wh each, may only be taken on board as hand luggage.
  • With folding wheelchairs the battery must be removed and carried in the passenger cabin.

Leakproof wet-cell batteries (gel batteries):

  • The battery must be securely fastened to the wheelchair.
  • If the wheelchair is constructed so that the battery can be removed, the battery must be removed and carried in a secure package in the cargo hold.

For safety reasons different criteria apply to wheelchairs or other battery-operated mobility aids with wet cell batteries. Please contact our Service Center » well in advance for information about the applicable regulations.

Transport of an onboard wheelchair

When required, passengers have the option to order an on-board wheelchair free of charge. To ensure that the wheelchair is made available punctually, the order must be placed via the aiberlin Service Centre no later than 48 hours before departure. Please note: even when requests are received on time, the on-board wheelchair service may not always be confirmed. We recommend that passengers who are totally immobile should board the aircraft with the assistance of a travelling companion.

Request a disabled seat shell

Special seating aids used by children with disabilities during the flight require testing and rapid certification by the TÜV Rheinland. The cost of this will be covered by airberlin. An application form to request this certification can be downloaded here ». Please complete the application form and send it to us by e-mail at Blitzgutachten@airberlin.com . Alternatively you may post the completed form to us at the following address:

Air Berlin PLC & Co. Luftverkehrs KG
IT-Office / Abteilung Blitzgutachten
Saatwinkler Damm 42-43
13627 Berlin

Please complete pages 2 – 4 yourself. Page 5 must be filled out by your doctor.
Only questions regarding seating aids for disabled passengers can be answered on the e-mail address given above.

Free seat reservation

For flight guests with reduced mobility, the seat reservation for themselves and a companion is included free of charge.
On short and medium-haul flights » it is possible to reserve seats in seat categories A and B; on long-haul flights » this is also possible for the Preferred Seats category.
For safety reasons, passengers with limited mobility may not reserve XL seats next to emergency exits. XL seats that are not located next to emergency exits are available for reservation by all passengers.

Travelling with a companion

Passengers with a severe walking disability or unable to walk and any passengers with a severe visual impairment are advised to travel with a companion. The travel companion must be at least 16 years old, must not have reduced mobility and must not accompany any other passengers requiring assistance.
Travel companions of passengers with a severe disability pass and registered as category “B” (or comparable) only have to pay taxes and charges as well as the payment charge on German domestic flights with airberlin.

Transport of companion dogs

Passengers with restricted mobility are entitled to transport assistance dogs (e.g. guide dogs and diabetes dogs) and therapy dogs in the cabin free of charge. The dogs must be registered no later than 24 hours before departure. The dog owner must carry all documents needed for the animal to enter and leave the country (valid passport, vaccination and health certificates, etc.). Dogs that are classified as attack dogs according to the German List of Dog Breeds will only be transported in suitable dog cages placed in the hold. Special regulations concerning the importation of animals into some countries must be observed.

Transporting medical equipment

Special baggage for medical purposes (ventilators, inhalers, walking aids, etc.) is transported free of charge on presentation of a medical certificate.  Medicines can also be carried free of charge if accompanied by a doctor’s prescription. Free baggage for medical purposes may only contain medical equipment or medicines prescribed by a doctor, otherwise the normal baggage regulations come into force.

Each passenger is limited to one item of baggage for carrying medical equipment.
If transported as checked baggage the maximum weight allowance is 23 kg.
Medical baggage is not calculated as part of the free baggage allowance.
For safety reasons, all medical equipment must be registered in advance via the airberlin Service Center.
It is obligatory to register medical equipment in writing (by post, fax or email); passengers who are in possession of an appropriate severe disability pass can register by calling our Service Center.

The following types of special baggage for medical purposes are transported free of charge under the above-mentioned conditions:
•    ventilators, asthma equipment, inhalers
•    CPAP devices
•    catheters
•    materials for dressings
•    walking aids (crutches, walking frames)
•    wheelchairs incl. accessories (with the current restrictions)LINK?
•    sanitary products (nappies), stoma
•    shower/WC-seat, transfer board for wheelchair users
•    protheses
•    doctors’ emergency cases
•    dialysis machines, defibrillators, lymphatic draining devices, electrotherapy devices
•    suction equipment, irrigators
•    medicines and injections

Medical aids and equipment (e.g. respirators, inhalers and walking aids), as well as medication, are carried free of charge on presentation of the appropriate medical certificate.
We recommend packing medical baggage separately. Please also note the
EU cabin baggage regulations »

If you plan on traveling with a respiratory assistance device such as a respirator, ventilator, Portable Oxygen Concentrator (POC), or Continuous Positive Airway Pressure (CPAP) machine, we encourage you to contact a reservations agent well in advance of your flight. Please note, passengers traveling to or from the United States may be required to provide enough batteries to power the device for at least 150% of the maximum flight duration and in some cases, the number of spare lithium ion batteries you can bring with you in the cabin may be limited for safety reasons.

Additional information for passengers travelling to/from the USA

Reporting disability related problems via U.S. DOT

Complaint Resolution Official (CRO)

If you encounter problems during your travel with Air Berlin, please feel free to ask any crew member or ground staff for a Complaint Resolution Official (CRO). Our CRO’s are specially trained in awareness and sensitivity as well as in all the applicable regulations and legislation. They will be happy to answer your questions. Our CRO’s are available during operating hours at all our U.S. Destinations and at Dusseldorf Airport.

If you would like to have access to a copy of US DOT 14 CFR Part 382, you can obtain it by any of the following methods:

  • Available for review upon request at any U.S. airport and at Dusseldorf Airport.
  • Through calls made from within the United States, by telephone via the Toll-Free Hotline for Air Travellers with Disabilities at 1-800-778-4838 (voice) or 1-800-455-9880 (TTY), the Aviation Consumer Protection Division at 202-366-2220 (voice) or 202-366-0511 (TTY),
  • By mail to the Air Consumer Protection Division, C-75, U.S. Department of Transportation, 1200 New Jersey Ave. SE, West Building, Room W96-432, Washington, DC 20590, and
  • On the Aviation Consumer Protection Division’s website: http://airconsumer.ost.dot.gov »

Reduced mobility assistance for flights to/from the U.S.

Airberlin offers passengers with reduced mobility a range of additional services to make air travel as pleasant as possible. We have assembled the most important items of information for you here. If you have any further queries, please contact our Service Center »

We would always advise you to discuss the planned flight with your GP. Also please check the Health Requirements for U.S. Travel », which must be met when you embark on your journey.

Registration

To ensure that we can make the best possible preparations for you, please let us know what assistance you require, preferably when you book your flight.  Generally passengers with disabilities do not need to provide any advance notice to airberlin. However, in certain instances in order to offer the passenger the proper care and assistance, airberlin requires advance notice as follows:

  • 48 hours advanced notice for use of a respirator, ventilator, POC or CPAP.
  • 48 hours advance notice for carriage of an incubator.
  • 48 hours advance notice for passengers traveling on a stretcher
  • 48 hours advance notice for the transportation of an emotional support or psychiatric service animal in the cabin.
  • 48 hours advance notice for the transportation of a service animal on flight taking 8 hours or more.
  • 48 hours advance notice for the transportation of a passenger with both severe vision and hearing impairments.

Although it is not required, if you choose to register in advance, airberlin will be able to maximize the assistance we can provide you. If you choose to register, please provide:

  • Name of passengers and travel companion, if applicable
  • (Number of your pass for persons with a disability)
  • Description of how disability impacts you
  • Description of how requested accommodation assists with your disability

Requests for Accommodations

Requests for service accommodations can be made at the conclusion of the booking process or by entering your name and booking number here.

Additional services

Please contact our Service Center » to register for the services listed below.

Escort at the departure and destination airport

airberlin offers passengers requiring assistance a free escort service at both the departure and destination airports. Wheelchairs can be provided free of charge for passengers with a disability for the transfer to and from the aircraft as well as in making connections.
Although no advance notice is required, to ensure the most efficient service to you possible, we recommend that you contact us in advance and let us know how much assistance you will require.

To find out about special offers at airports for passengers with reduced mobility (e.g. parking spaces for persons with a disability) please refer to our Airport Information » or go to the websites of the relevant airports.

Carriage of the wheelchair

Passengers’ own wheelchairs are carried free of charge and in addition to the free baggage allowance. If you are enquiring about transportation of a wheelchair, please let us know the measurements, weight and the type of the wheelchair in question.

You can also check in your sports or racing wheelchair free of charge as sports baggage.

Important – please note
If your wheelchair is battery-driven, please note the following information for the various types of battery:

airberlin will not transport a damaged or leaking battery.

When it is necessary to detach the battery from the wheelchair, airberlin, upon request, will provide packaging for the battery and package the battery. airberlin will refuse to use packaging materials or devices other than those normally used for this purpose.

For safety reasons different criteria apply to wheelchairs or other battery-operated mobility aids with wet cell batteries. Please contact our Service Center » well in advance for information about the applicable regulations.

Travelling with a Safety Assistant

For flights to and from the U.S., a safety assistant must accompany (1) a passenger traveling in a stretcher or incubator; (2) a passenger who, due to mental disability, is unable to comprehend or respond appropriately to safety instructions from carrier personnel; and (3) a passenger with a mobility impairment so severe that he or she cannot physically assist in their own evacuation from the aircraft.  The safety assistant must be at least 16 years old, must not have reduced mobility and must not accompany any other passengers requiring assistance.

Carriage with a service dog

Passengers with a disability can of course take their service dog with them in the cabin, and this service is free of charge. The dog does not need to be placed in a pet carrier.

The passenger must carry all the documents required for the animal’s entry into and exit from the relevant countries (valid pet passport, vaccination and health certificates etc.).

Passengers traveling with a service dog must:
(i)    provide 48 hours advance notice to airberlin and must check-in 1 hour in advance for flights longer than 8 hours; and
(ii)    must provide documentation on such flights that the service dog will not need to relieve itself in-flight, or can do so in a hygienic manner.

Transporting medical aids

Medical aids and equipment (e.g. respirators, inhalers and walking aids), as well as medication, are carried free of charge.
We recommend packing medical baggage separately. Please also note the EU cabin baggage regulations »

If you plan on traveling with a respiratory assistance device such as a respirator, ventilator, Portable Oxygen Concentrator (POC), or Continuous Positive Airway Pressure (CPAP) machine, we encourage you to contact a reservations agent well in advance of your flight. Please note, passengers may be required to provide enough batteries to power the device for at least 150% of the maximum flight duration and in some cases, the number of spare lithium ion batteries you can bring with you in the cabin may be limited for safety reasons.

Additional information

Reporting disability related problems via U.S. DOT
Complaint Resolution Official (CRO)
If you encounter problems during your travel with airberlin, please feel free to ask any crew member or ground staff for a Complaint Resolution Official (CRO). Our CRO’s are specially trained in awareness and sensitivity as well as in all the applicable regulations and legislation. They will be happy to answer your questions. Our CRO’s are available during operating hours at all our U.S. Destinations, at Dusseldorf Airport and Berlin-Tegel Airport.
If you would like to have access to a copy of US DOT 14 CFR Part 382, you can obtain it by any of the following methods:

  • Available for review upon request at any U.S. airport, at Dusseldorf Airport and Berlin-Tegel Airport.
  • Through calls made from within the United States, by telephone via the Toll-Free Hotline for Air Travellers with Disabilities at 1-800-778-4838 (voice) or 1-800-455-9880 (TTY), the Aviation Consumer Protection Division at 202-366-2220 (voice) or 202-366-0511 (TTY),
  • By mail to the Air Consumer Protection Division, C-75, U.S. Department of Transportation, 1200 New Jersey Ave. SE, West Building, Room W96-432, Washington, DC 20590, and
  • On the Aviation Consumer Protection Division’s website : http://airconsumer.ost.dot.gov »

Contact

 

Air Berlin Special Assistance

Air Berlin Special Assistance
0 out of 100 based on 1 reviews $ New Air Berlin Special Assistance
0%

Editor Rating

 
 
 
 
 
 
 

User Rating

Leave a Reply