Condor Flugdienst

 

Passengers with Special Needs

Here, passengers with special needs can obtain general information on transportation and flying as well as information about defibrillators and oxygen supply tanks on board.

General Information

Please inform us immediately of the following disabilities/conditions:
  • Risk of thrombosis
  • Recent heart attack
  • Stroke
  • Respiratory tract diseases (bronchial asthma)
  • Pulmonary and cardiac diseases
  • Other conditions or disabilities that require medical assistive devices (e.g. inhaler/oxygen supply) or medication during the flight

This information should be provided to us approx. 7 – 14 days prior to the departure date, as we may need to consult our Medical Services in certain cases.

Please make your special reservations as early in advance as possible. Contact your travel agent or, for bookings made with Condor, contact us directly by e-mail or by phone at +49 6171 69-88978. You can reach us Monday to Friday from 9:00 am until 7:00 pm and Saturdays from 9:00 am to 1:00 pm German time.

For more information about the rights of sick and disabled passengers, please visit the official website of the European Commission.

Transportation Restrictions

Please understand that we are unable to provide transportation in the following cases:
  • If the person is suffering from an infectious disease (e.g. open TBC, infectious hepatitis, chickenpox. etc.) or would require the use of the following during the flight:
    – a pneumatically operated device or
    – an electrically operated device
    an electrically operated device and would simultaneously need an oxygen supply

Sick and Injured Passengers

Stretchers may be used to board sick and injured passengers. The following prerequisites have to be met:

Transportation on a Stretcher

The basic prerequisites for the transportation of injured or sick passengers on stretchers are confirmation of medical clearance (MEDA) by our Medical Services and the availability of the necessary seats (6 – 9 seats, depending on the aircraft type).

In general, the request for transportation on a stretcher should be made through the travel agent, insurance company or a rescue organisation.

Allergy Sufferers

Here, allergy sufferers can find information about special meals available on board. You can notify us and register your nut or peanut allergy prior to the flight.

If you suffer from a nut and/or peanut allergy, we recommend taking the following steps to minimise potential exposure to nuts and peanuts on board our aircraft, and to prepare for the possibility of exposure to them:

  • Wear a medical alert bracelet.
  • If you need a nut-free meal, please bring your own food with you, which does not have to be refrigerated or reheated on board.
  • If you have been advised to carry prescribed anaphylactic medication (such as ready-to-use epinephrine/EpiPens), you must obtain and bring a certificate from your physician certifying that it is necessary for you to have this with you on-board the aircraft. In case of emergency or should treatment be required, you (or a family member/travelling companion) should be able to administer the medication prescribed by your physician.

For operational reasons, we unfortunately cannot guarantee a nut-free environment for our passengers either in our aircraft cabins or at the airport. Neither can we exclude the possibility that fellow passengers may bring their own nut or peanut products on board and eat them there.

If you are concerned about your fitness to fly, we recommend that you discuss your travel plans and this information with your physician. To enable us to provide you with the best-possible support and assistance during your flight with Condor, please inform us about your nut allergy in advance (no later than 72 hours before departure).

Allergy Form.

Additional Oxygen Supply Tank On Board

Do you need an additional oxygen supply tank on your flight? Here, you can find all of the information about registering your oxygen tank.

Passengers on Condor flights can bring and use a small tank of gaseous oxygen with a maximum capacity of 2 litres and a pressure of 200 bar (except on flights to the USA, Canada or Mexico or on flights connecting in the USA).

Please give our Special Reservations staff advance notice about your oxygen unit. You will then receive a confirmation certificate to present at check-in. The prerequisite for issuing the approval and certificate for the planned trip is a positive assessment by our Medical Service.

Families & Children

Travelling with the whole family? No problem. Here, you can find information on seat reservations and baby supplies on board.

Upon request and if available, we can provide parents with baby supplies, such as bottles, baby food and diapers, on Condor’s longhaul flights (flight zones 3, 4 and 5). Lavatories are equipped with changing tables on all flights.

Hand Baggage for Children 2 Years and Over

Children ages 2 and older may bring the same amount of hand baggage as an adult passenger. Infants under the age of 2 are not entitled to bring their own item of hand baggage.

Bassinets On Board

Upon request and subject to availability, bassinets/baby carriers can be reserved in Premium Class and Business Class on longhaul flights (Zones 3, 4 and 5).

Please note that bassinets/baby carriers are only suitable and intended for infants up to 6 months and/or max. 8 kg. These can be reserved Monday – Friday via our Special Reservations service no later than 48 hours prior to departure.

Child Car Safety Seats On Board

EU regulations require that infants (under 2 years of age) on board aircraft must be secured either by loop belts or by child safety seats.

Condor recommends using an approved child safety seat during the flight. Advance registration is required for this.

These can be reserved Monday – Friday via our Special Reservations service no later than 48 hours prior to departure. Please use our Child Safety Seat form for this. Requirement: obtaining a seat entitlement for an infant by booking the ticket as a child paying full fare (2-11 years).

Baby Carriages, Strollers and Buggies

Baby carriages, strollers/buggies, cribs, baby carriers and child car seats are transported in the cargo hold at no extra charge. A maximum of two of these items per child may be transported. Pre-booking or advance registration for these items is not necessary.

Inflight Child Care

Condor offers an attractive and varied inflight entertainment and care programme for children of all ages.

Barrier-free travel

Barrier-free travel with Condor – here you can find general information and tips for preparing for travel.

General Information

Do you need special assistance? Condor will assist you with your individual needs as much as possible. To help us provide the best-possible service, we will need the following information 5 days before your departure date (but no later than 2 business days before your departure date):

  • Name of the sick or disabled passenger
  • Name of the companion or attendant
  • Nature and extent of the disability
  • Mobility
  1. Can the passenger walk without assistance?
  2. Do you need assistance to/from the gate or at the exit?
  3. Can you walk up and down stairs without assistance?
  4. Can you ride on a tarmac bus?
  5. Do you need assistance inside the airplane cabin?
  6. Do you need medical or assistive devices during the flight?

Please inform us immediately of the following disabilities/conditions:

  • Risk of thrombosis
  • Recent heart attack
  • Stroke
  • Respiratory tract diseases (bronchial asthma)
  • Pulmonary and cardiac diseases
  • Other conditions or disabilities that require medical assistive devices (e.g. inhaler/oxygen supply) or medication during the flight

This information should be provided to us approx. 7 – 14 days prior to the departure date, as we may need to consult our Medical Services in certain cases.

Please make your special reservations as early in advance as possible. Contact your travel agent or, for bookings made with Condor, contact us directly by e-mail or by phone at +49 6171 69-88978. You can reach us Monday to Friday from 9:00 am until 7:00 pm and Saturdays from 9:00 am to 1:00 pm German time.

For more information about the rights of sick and disabled passengers, please visit the official website of the European Commission.

Transportation Restrictions

Please understand that we are unable to provide transportation in the following cases:

If the person is suffering from an infectious disease (e.g. open TBC, infectious hepatitis, chickenpox. etc.) or would require the use of the following during the flight:

  • a pneumatically operated device or
  • an electrically operated device and would simultaneously need an oxygen supply.

Passengers with Visual or Mobility Impairments

We can generally accept an unlimited number of visually or mobility-impaired passengers travelling with a companion or attendant. For safety reasons, we can only accept a limited number of visually or mobility-impaired persons travelling without a companion or attendant. The actual number of persons depends on the aircraft type. We ask that visually or mobility-impaired persons who wish to travel without a companion or attendant please contact our Special Reservations staff as far in advance as possible.

Wheelchair Preparation and Transportation

Due to limited cabin space, passenger-owned wheelchairs may only be transported as checked baggage. However, they do not reduce the passenger’s free baggage allowance and will be transported at no extra charge. If the wheelchair cannot physically be loaded, we regret that we will not be able to transport it. If you require the use of a wheelchair, please note our check-in deadlines. Preboarding is offered at most airports.

We provide courtesy wheelchairs on board our aircraft. Please note that our flight attendants are only permitted to provide assistance from your seat to the lavatory door. Any additional assistance can only be provided by a registered companion. Please register your wheelchair in advance (no later than 8 hours prior to departure). If you have any inquiries about the transportation of passenger-owned wheelchairs, please be sure to include information in advance about the size and weight of the wheelchair.

Register a Wheelchair

We will transport electric wheelchairs powered by a dry battery if
  • The cables are disconnected from the battery
  • The battery terminals have been insulated
  • The battery is firmly mounted on the wheelchair

For safety reasons, we do not transport electric wheelchairs with spillable/non-leakproof wet cell batteries. If you have questions about transporting an electric wheelchair, please make sure to provide us with the dimensions and weight of the wheelchair.

Service Dogs Prerequisites and Registration

For security and capacity reasons, we can only accept dogs with advance registration, confirmed reservation and proof of documented training. Service dogs are transported free of charge. Pursuant to EU guidelines, an animal passport is mandatory.

The service dog does not have to be kept in a transport container, but instead can travel together with the passenger. Please register the service dog as early in advance as possible. For safety reasons, a muzzle must be carried for the service dog.

Animals travelling inside the cabin (including any transport container, if applicable) must fit in the foot space of your seat in your booked flight class and sit or lie there throughout the entire flight; they also have to be appropriately secured.

The service dog is not permitted to sit on the passenger seat. If you are concerned that the service dog will not fit in the foot space of the flight class you have booked, we recommend reserving an additional seat or rebooking or upgrading to a higher flight class.

Register a Service Dog

Individual Regulations

Emotional Support Animals on Flights from/to the USA

For flights to or from the USA, passengers can bring an emotional support dog free of charge on board. The following prerequisites have to be met:

  • The passenger must submit a doctor’s certificate, which is no older than one (1) year at the time of the passenger’s first planned flight, from the mental health specialist who is specifically treating the passenger which affirms that
  1. the passenger is under his/her care,
  2. the passenger suffers from a mental or emotional disorder that is listed in the Diagnostic and Statistical Manual of Mental Disorders (DSM IV), and
  3. the passenger requires an emotional support animal dog during flights and/or activities at his or her destination.
  • A copy of the doctor’s certificate must be presented upon registering the animal with Special Reservations, and on the day of departure, the original certificate must be presented to the check-in staff.
  • A written confirmation is also required which confirms that the service dog can control his/her bladder and bowel during a longhaul flight and therefore does pose a problem with respect to the health and hygiene of other passengers on this flight.

So that we can make the necessary arrangements and to verify that the above requirements are met, you must inform us no later than 48 hours prior to departure that you want to bring a dog on board as an emotional support animal and must attach a copy of the required documents. To do this, you can call our Special Reservations service at +49 (0) 1806 707 606 (€ 0.20 per call from a German landline, max. € 0.60 per call from a German cell phone network), send us a fax to +49 (0)1805 700 140 (€ 0.14 per call from a German landline, max. € 0.42 per call from a German cell phone network), or send us an e-mail. The original document must be presented at check-in for further verification.

If the above prerequisites are not met, the animal may not be transported in the passenger cabin free of charge. In this case, the passenger will need to pay the charges for transporting animals in the passenger cabin or transporting animals in the cargo hold .

The dog must not be a threat to others and must behave properly, in the manner of a service dog, in the general public and on board. For safety reasons, the transportation of fighting dogs is generally not permitted.

Individual Regulations Dubai/Male/Sharjah/Nairobi/Mombasa/Cape Town/United Kingdom/Ireland/Sweden/Malta

Please note that on flights from/to Dubai, Male (Maldives), Sharjah, Nairobi, Mombasa and Cape Town, animals may neither be transported in the cabin (PETC) nor in the cargo hold (AVIH).

For animals being transported on flights with destinations in the UK, Ireland, Sweden and Malta, passengers must comply with former, stricter regulations for animals regarding blood tests and hepatitis vaccinations that are still in effect.

Seat Reservations for Passengers with Severe Disabilities

Do you want to reserve a seat for a passenger with a severe disability or for a wheelchair user? Simply send us an e-mail.

Passengers with severe mobility impairments or who use a wheelchair can reserve seats with lifting armrests, even on the aisle, that make boarding, deboarding and getting up during the flight easier. The seats, including a seat for an attendant or companion, can be reserved free of charge.
To reserve your seat, please send us a short e-mail, and be sure to include your booking/transaction number.

Please note that the following seats cannot be assigned to sick or disabled passengers:

  • Mother-child (infant) row
  • Emergency exit

Expectant Mothers

Is a baby on the way? If your pregnancy is uncomplicated and you are only expecting one baby, then the following regulations apply: Up to the 28th week of pregnancy, you are allowed to fly with Condor without a medical certificate. If you are flying between the 28th and the 36th week of pregnancy, for your own health and safety, a special medical certificate is required, which may not be older than 10 days on the date of departure (the certificate must include confirmation of a normal pregnancy, the estimated delivery date, other health concerns as well as medical clearance for air travel). Starting from the 36th week of pregnancy, we are unfortunately not able to transport you on one of our flights, because travelling by air constitutes a significant risk to you and your unborn baby during this time of the pregnancy. In case of an uncomplicated multiple pregnancy, a medical certificate is required from the 28th to the 32nd week of pregnancy and we are not able to transport you as of the 32nd week of pregnancy. In all cases, we recommend expectant mothers to consult with their attending physician before embarking on any trip.

Help & Contact

Customer complaints, luggage loss or damage
Call up the contact form

Reservations, special reservations
reservation.en@condor.com

Condor Flugdienst Special Assistance

Condor Flugdienst Special Assistance
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