Safe and relaxed travels with Germania
Your well-being is our greatest priority. If you are travelling with a walking frame, wheelchair or personal assistance, we will do everything we can to assist you. Please also consider the following tips so that you can travel comfortably and without worries.
Five tips on travel and health
1. Seek medical advice before your journey
If you suffer from an illness or a physical impairment or are on medication, we recommend talking to your doctor about your travel plans. Risks should also be avoided during pregnancy. Seek medical advice to avoid health risks for you and your child.
2. Take your medication with you on board
You may of course bring medication that you need during the flight on board with you. Please however take note of our rules on hand baggage and the security regulations on liquids in hand baggage.
3. Take advantage of our complimentary assistance
It goes without saying that we not only assist customers with restricted mobility at the airport, but also during the flight. Please let us know at least 48 hours before departure how we can help you.
4. Book your special medical baggage in advance
Whether wheelchair, walking frame or oxygen machine – of course we will transport your special medical baggage for you. This service is free of charge for items up to 10 kg. We do however ask you to book this at least 48 hours before departure and to carry a medical certificate with you.
5. Get informed about allergies
Allergies can be the result of various causes, thus we cannot guarantee that the cabins are free of allergenic substances like dog and cat hair or of traces of peanuts.
Please also note that due to official regulations during travels to Madeira “NONFLAMMABLE AIRCRAFT INSECTICIDE D-PHENOTHRINE” is sprayed into the cabins while passengers are present. Furthermore, other passengers may bring allergenic substances on board.
Please consult your doctor to take sufficient account of the degree of your allergy prior to your travels. On our flights we cannot provide special meals for people suffering from allergies.
Boarding without obstacles
It goes without saying that we not only assist customers with restricted mobility at the airport, but also during the flight.
Please contact us as early as possible. We will then make the necessary arrangements for you. For reasons of security and support we are unfortunately only able to transport a limited number of passengers with restricted mobility.
You can also use our registration and contact form to get in touch with us. Please email us your details at least 48 hours before departure to firstname.lastname@example.org (alternatively by fax to +49 (0)30 610 818 088).
Check-in and boarding
On the day of your flight, please come to our check-in counters 30 minutes before the regular check-in time. If you are using an electric wheelchair, please check in one hour earlier.
The check-in counter will have been informed by us about a booked wheelchair service. You will therefore be accompanied to your seat in the aircraft cabin by a trained member of staff – if necessary with a replacement wheelchair.
You can of course take your own wheelchair or mobility aid. It goes without saying that we transport this for you free of charge.
Your assistance dog or guide dog can of course accompany you in the aircraft cabin free of charge. A special transport container for your dog is not required. Please however inform us of your animal in good time – at least 48 hours before departure – and bring all documents required for entry and departure (valid pet passport, vaccination certificate and health certificate).
Special medical baggage
Wheelchair, medication or oxygen
We will transport up to 10 kg of your special medical baggage free of charge. This is of course in addition to your free baggage allowance.
Please carry a medical certificate for your medical aids with you. Medication can also be carried free of charge with a medical prescription.
The carriage of special medical baggage is limited to 10 kg per passenger. Please note that this baggage must contain exclusively medical aids or prescribed medication. In all other cases our standard baggage regulations apply.
Please book the carriage of medical aids at least 48 hours before departure. This is to ensure we have sufficient time to organise everything and to ensure the trouble-free carriage of your equipment. Simply email your details to email@example.com (alternatively by fax to +49 (0)30 610 818 088). For departures within 72 hours only, please contact our Service Center by telephone: +49 (0)30 610 818 000.*
Medication that you require during the flight can of course be taken on board. Please however take note of our rules on hand baggage and the applicable security regulations on liquids in hand baggage. Syringes may also be carried during the flight. Due to the applicable security regulations we however recommend that you carry a medical prescription with you.
Our rules on hand baggage
Transporting an oxygen machine
If you require additional oxygen during the flight, please bring your personal oxygen machine on board with you. Please remember to book this in advance and to provide us with a medical certificate proving your eligibility to fly. As per the dangerous goods regulations applicable to air travel, oxygen flasks may weigh a maximum of 5 kg when full. Please note that transportation of liquid oxygen systems is not permitted.
Please book the carriage of an oxygen machine at least 48 hours before departure. This is to ensure we have sufficient time to organise everything and to ensure the trouble-free carriage of your equipment. Simply email your details to firstname.lastname@example.org (alternatively by fax to +49 (0)30 610 818 088). For departures within 72 hours only, please contact our Service Center by telephone: +49 (0)30 610 818 000.*
Transporting a wheelchair
We of course transport your wheelchair free of charge and in addition to your free baggage allowance. Please tell us the size, weight and type of wheelchair in good time. We will confirm with you that we are able to transport this.
Please book the carriage of your wheelchair aid at least 48 hours before departure. Please inform us of all relevant dimensions (size, weight). We will confirm in writing that we are able to transport this. This is to ensure we have sufficient time to organise everything and to ensure the trouble-free carriage of your equipment. Simply email your details to email@example.com (alternatively by fax to +49 (0)30 610 818 088). For departures within 72 hours only, please contact our Service Center by telephone: +49 (0)30 610 818 000.*
We are able to transport up to two wheelchairs in our cargo hold. Please note that entitlement to transportation only exists when the wheelchair has been booked in time. This is due to the limited cargo space and the dangerous goods regulations (e.g. wet batteries).
Limited cargo hold capacity
Please be aware that for reasons of space, we must transport your wheelchair or walking frame in the cargo hold. At the destination airport you will be given your wheelchair either directly at the aircraft or at baggage reclaim. For special services offered by the airports for passengers with restricted mobility (e.g. disabled parking spaces), please also refer to the websites of the respective airports.
Unfortunately we only have limited cargo space available. Wheelchairs should therefore be collapsible. Due to design considerations such as the size of the cargo hold and of its hatch as well as the weight loading limits of aircraft cargo holds, the transportation of battery-operated wheelchairs in particular is in some circumstances not possible.
Please note that battery-operated wheelchairs whose battery cannot be removed for transportation can only be transported upright. They must therefore not exceed the dimensions of the aircraft’s cargo hold hatch (for example: B737-700 max. height 0.88 m, max. breadth 1.2 m; Airbus A319 max. height 1.15 m, max. breadth: 1.2 m). Unfortunately it can also arise that loading and unloading is not possible at some airports due to a lack of the correct loading equipment.
Dangerous goods regulations
Please note that wet batteries may not be transported. Dry and gel batteries can however be transported without problem. Due to the dangerous goods regulations, entitlement to transportation of your wheelchair only exists when your booking has been confirmed in writing by Germania.
*Standard rate from a German landline. Mobile phone prices may vary. For international calls the relevant international rate applies.
Flying during pregnancy
Relaxed travel while pregnant
Even during pregnancy, nothing stands in your way to your flight with Germania . However, in order to avoid health risks for you and your child, we strongly recommend that you discuss your travel plans with your doctor.
Please remember to carry a medical certificate (pregnancy record) to verify your stage of pregnancy. In order to avoid risks to you and your unborn baby, you are only permitted to travel with us until the end of the 36th week of pregnancy. If your booking is for a flight later than this date, then Germania must deny you transportation. Please note that this also applies to the outbound flight when only the return flight is booked for the period after the 36th week of pregnancy.
Please note that for the avoidance of damage to health, we are unable to transport newborns up to an age of 48 hours.
Checklist for families
How to make flying child’s play
Travelling with children is fun and exciting for everyone. Read our tips on travelling with children and enjoy a relaxing start to your holiday.
Tips and tricks for travelling with children – a checklist for parents
1. Decide before booking: supplementary loop belt or child seat?
Your children’s safety is our top priority. You are therefore able to secure your infant on your lap. Alternatively, you can bring your own child seat for free. Please note however that this must be certified and labelled.
2. Book an extra seat for older children
On your lap or in their own seat? We have different rules on ticket prices and seating depending on the age of the child. Please read up about our services and conditions before making a booking.
3. Pack a suitcase for the little ones too
One item of baggage can of course be carried free of charge in our cargo hold for babies and children too. Please read up about the current free baggage allowances.
4. Bring travel documents for your children
Please bear in mind that children require their own travel documents. Depending on their age and your destination, they may require a child passport, child identity card or adult identity card. Entries in a parent’s passport are no longer valid.
5. Bring what you need on board
So that you and your child can feel comfortable in the aircraft cabin, we recommend having the following items in your hand baggage:
- Thick socks and pullover: it can get cool on board
- Favourite toys: so time passes quickly! Alternatively, games like Battleship or Hangman are perfect for playing on board with adults
- During take-off and landing, a dummy or a bottle helps to equalize the air pressure. Chewing gum and sweets help for older children
6. Bring baby bottles with you into the cabin
You are of course permitted to bring baby food and baby bottles for your child on board as long as these are required during the flight. Please read up on the special regulations.
7. Allow enough time to arrive at the airport
The big day has arrived and the adventure has begun. Leave for the airport in good time, so that you can start your holiday in a relaxed frame of mind.
Flying with children and infants
Small passengers on board
Flying is often something special for your little ones. Everything on board is new, different and exciting. Enjoy this adventure together with your children in a relaxed frame of mind by reading up on the special regulations in advance.
Travel documents for children
Depending on their age and your destination, you require a child passport, child identity card or adult identity card for them.
Tickets and seating
Infants (under the age of 2)
Infants until the end of their second year travel with us without a seat. They sit on the lap of a parent and are secured in place with a special belt. These supplementary loop belts are available as standard on board our aircraft. You do not need to book one in advance.
You of course also have the option of seating your infant in his or her own child seat on board. In this case simply book an extra seat at child price and read up on the safety regulations for child seats. Please note that we are unfortunately unable to provide you with any child seats or baby seats on board.
Please note that for the avoidance of damage to health, we are unable to transport newborns up to an age of 48 hours.
Children (from 2 to 11 inclusive)
Children between the ages of two and 12 fly with us like the adults do. They have their own seat, but receive a 20 per cent discount on the ticket price.
You of course also have the option of using your own child seat on board. Please read up on the safety regulations for child seats. Please note that we are unfortunately unable to provide you with any child seats or baby seats on board.
Baggage conditions: pram, cot and buggy
Infants (under the age of 2)
For each infant one item of baggage up to 10 kg can be taken for free. Please note that the free baggage allowance for flights to/from Lebanon, Israel, Iran, Iraq, Turkey (only Adana und Ankara) is only 5 kg.
In addition, one of the following items per infant can be checked in free of charge: pram, buggy, child seat or travel cot. Please note for all flights to/from Zonguldak: pram, buggy, child seat or cot for infants are included in the 10 kg baggage allowance.
Children (from 2 to 11 inclusive)
For children, the same free baggage allowance applies as for adults. Please note any differing provisions from the tour operator and also read the information on your ticket or booking confirmation.
Liquids on board: baby food and bottles
You are of course permitted to bring baby food and baby bottles for your child on board as long as these are required during the flight. Commercially available drinks packaging and filled thermos flasks are however not allowed. Please note the applicable security regulations on liquids in hand baggage.
Your children travel safely alone as well
Flying alone – children are welcome on board even without an accompanying adult. Our ground and cabin crew look after the little passengers before, during and after the flight and ensure they arrive safely at their destination.
Please register unaccompanied children or young persons at least 48 hours before departure. We will confirm in writing that we are able to take the child. Contact our Service Centre by telephone +49 (0)30 610 818 000, fax +49 (0)30 610 818 088 or email firstname.lastname@example.org.
Declaration of consent
Unaccompanied children require a declaration of consent from their parents. Please download the corresponding form and complete two copies. Simply present them at the check-in counter together with official identification. The information in your identification must match that in the consent form. Please inform yourself about the individual regulations of the country of departure/ country of destination for unaccompanied children.
Children travelling with a companion
Children travelling with a chaperone need the written authorisation of a parent or legal guardian. Please remember to give your children authorization to take with them.
Children aged 0 to 4
Children aged 0 to 4 Children aged 0 to 4 may not travel alone and so must be accompanied by a person who is at least 16 years old and can provide the written consent of one of the child’s parents or legal guardians.
Children between 5 and 11
Children aged between five and 11 may fly alone with us. They will be met by our flight crew and accompanied to their destination. For the looking after of your child we charge a service fee of € 50 or CHR 60 * per journey. Please remember to give your children written authorisation to take with them.
Young persons between 12 and 17
Please bear in mind that minors (from 12 to 17) require a declaration of consent from a parent or legal guardian.
Special information to/from Kosovo
On flights to and from Kosovo, children under 14 years of age must be accompanied by a parent or legal guardian. If this is not the case, they will be handled as unaccompanied minors (UMs).
Please fill out the appropriate form. The existing form is currently being amended to include these changes. Supervision of an unaccompanied minor will be charged extra with a service fee of € 50 or CHF 60 * per way.
*Prices are in CHF for all flights with GM flight numbers. Prices are in EUR for all flights with ST flight numbers
Supplementary loop belt or child seat?
How children travel safely
The safety and comfort of our small passengers is our top priority. Infants are therefore secured to the lap of their parent with a special belt system, or travel in their own child seat. The supplementary loop belts are available as standard on board our aircraft. You do not need to book one in advance.
Bringing a child seat
You can also bring your own child seat free of charge. Please note that any child seats must be labelled with an ECE R 44/03 or ECE R 44/04 approval label. Unfortunately, we are not able to provide any child seats on board.
If you wish to bring a child seat or child restraint system with you on board, simply book an extra seat at child price.
It goes without saying that you or the chaperone sit in the seat directly next to your child. Please ensure that the child restraint system is in faultless condition. Please note that you are personally responsible for the affixing of the seat in the aircraft, as our crew are unfortunately unable to support you in checking and affixing the system.
Please understand that you will be required to check in the child seat as baggage if it cannot be properly attached to the aircraft seat.
Please inform us that you are bringing a child seat at least 48 hours before departure. Simply send us an email at email@example.com (or a fax to +49 (0)30 610 818 088). Please only contact our Service Centre by telephone if you are departing within 72 hours: +49 (0)30 610 818 000*.
Which child restraint systems are suitable for flying?
Child seats that meet one of the following criteria are suitable for flying:
- Approved and labelled by the authority of a member state of the Joint Aviation Authorities (JAA), the Federal Aviation Administration (FAA) or Transport Canada for exclusive use in aircraft, or
- Approved for use in motor vehicles according to the test standard ECE R44/03 or a later version, or
- Approved for use in motor vehicles and aircraft according to the Canadian CMVSS 213/213.1 standard, or
- Approved for use in motor vehicles and aircraft according to the US American FMVSS No. 213 standard.
- The child seat must additionally bear a sticker with the following text in red: “THIS CHILD RESTRAINT SYSTEM CONFORMS TO ALL APPLICABLE FEDERAL MOTOR VEHICLE SAFETY STANDARDS” (and where applicable also: “THIS RESTRAINT IS CERTIFIED FOR USE IN MOTOR VEHICLES AND AIRCRAFT”).
In our experience, the following model with the seal of approval “For use in aircraft” of the German TÜV Rheinland has proven to be especially suitable.
The most important forms at a glance
Service inquiries can be submitted no later than 48 hours prior to departure using the form. Please send the completed form to our Agency Support Team. Please send the completed form to the address specified below.