Aegean Airlines

 

Special Assistance

Passengers with special needs

Passengers with special needs

Aegean Airlines is committed to providing irreproachable standards of service for all its passengers. Meeting the needs of our passengers is our main priority in all our operations and activities.
Aegean Airlines is happy to provide all necessary services to ensure that passengers with special needs enjoy a comfortable flight and can board and alight from their aircraft in perfect safety. Passengers with special needs are allowed to transport two items of mobility equipment without additional charge. Mobility equipment which can be used for sports is free of charge as well (up to two pieces total).
Special assistance is available for elderly passengers at check-in and during the boarding process, provided that they have made a relevant request before the completion of their booking.
In the event you must travel following surgery, you must have a doctor’s certificate stating that you are permitted to travel.
If you require assistance at the airport due to disability or medical condition, please contact our Reservations Department which is at your service daily 24 hours a day at 801 11 20000 (national calls within Greece) or +30 210 62 61 000 (international calls and mobiles).
If you are travelling to/from Spain and require assistance at the airport due to disability or medical condition, you may contact us online as well by clicking here.
If you are travelling from Amsterdam Airport and require assistance at the airport, you need to physically report to the airport assistance desk minimum 60 minutes before the scheduled flight departure, once your check-in procedure is completed. Assistance is not guaranteed if you do not arrive at the assistance desk at the above timeframe.
To allow sufficient time for proper arrangements, assistance should be requested as soon as you book your flight, or no later than 48 hours before departure.
Oxygen supply in flight

If oxygen needs to be administered during a flight to a patient or person with special needs, then the relevant forms must be filled in by the attending physicians giving details of the patient’s state of health and certifying that he or she is fit to fly. In addition, since the oxygen cylinder that will be used has to be suitable for use on aircraft, it must be accompanied by the corresponding documentation certifying its suitability for use during the journey. For precise guidelines on implementing the specified procedure, please contact the Reservations Department (tel. +30 210 62 61 000).
Pregnant passengers
Pregnant women are acceptable for carriage on all Aegean Airlines flights up to the end of the 36th week of pregnancy. If more than 36 weeks have passed, pregnant women are not accepted for transportation.
Carriage of stretcher
Aegean Airlines accepts stretchers on board for transportation on both domestic and international flights, strictly operated by Aegean Airlines only. All stretcher requests must be sent to Aegean Airlines at least 24 hours prior to departure. For further information, please contact Aegean Airlines at 801 11 20000 (national calls within Greece) or +30 210 62 61 000 (international calls and mobiles).
Children travelling alone

Children travelling alone

Aegean Airlines service for unaccompanied children allows minors aged between 5 and 12 to travel safely when in certain circumstances are not accompanied by their parents/guardians. An escort for your children can be arranged during your booking by calling to our Reservations Department. You will need to give the name, address and telephone number of the person who will be accompanying the child to the departure airport, and of the person who will be picking the child up on arrival. In both cases – departure and arrival – the accompanying adult will be required to produce proof of identity. Unaccompanied children are boarded first on the plane and will be supervised by our Ground Staff until handed over to the responsible designated party at the destination airport.

Declaration of Parent or Guardian Form
The “Declaration of Parent or Guardian” form must be filled out when handing over the unaccompanied minor into our care at the airport of departure. For this reason, we ask that you allow time for filling out the form when planning your journey to the airport of departure. This form contains personal information about the unaccompanied child as well as the travel details and information of parents or guardians who are handing over and picking up the minor.
Alternatively, in order to save time at the airport, you can download the form here and fill it out. If you cannot print it out, the form can be filled out at the airport of departure.

Traveling with an infant

Traveling with an infant

An infant is a child who has not yet reached his/her 2nd birthday during his/her entire trip. The following acceptance/limitation rules apply:

  • Infants may not be accepted within the first 7 days after birth, except as medical case.
  • Maximum 1 infant per accompanying adult over 15 years of age.
  • The maximum number of infants allowed per aircraft is decided by the number of oxygen masks and infant belts available on board the aircraft.

Fare Rules

  • If infants are travelling on the accompanying adult’s lap, the Infant Fare applies.
  • If the adult prefers that the baby has his/her own seat (in compliance with the necessary safety standards), then a discount Child Fare (if available) must be purchased and the adult must carry a car-type seat with him/her, which should comply with the international safety standards (find out more below). The required procedure to be followed is to contact Aegean’s Call Center or his/her travel agent accordingly.
  • If the infant turns 2 while travelling, a separate seat must be booked for him/her at the Child Fare for the entire journey. In this case, carrying a car-type seat is optional.

Car-type infant seat
The infants car seat must carry an official label with one of the following statements:

  • The child restraint system conforms to all applicable FAA, JAA and Federal Motor Vehicle Safety Standards.

or

  •  This restraint is certified for use in motor vehicles and aircraft and have been approved or must conform to all applicable FAA, JAA and/or Federal Motor Vehicle Safety Standards

Infant seats must be used in an unoccupied aircraft seat and cannot be held in an adult’s lap.
The car-type infant seat must remain properly secured to a seat at all times unless the car-type infant seat is stored as carry-on.

Infant seats must not be placed:

  • in an aisle seat
  • in an emergency exit row
  • in a row forward or aft of an emergency exit row

The infant seat must not be installed in an emergency exit row – or on the row immediately in front of or immediately behind the exit row.
It may be used for infants and children up to 12 years old.
The maximum weight of the child is limited to 27 kgs.
The bottom of infant seat may not exceed 40 cm/15.7 inches x 40 cm/15.7 inches – in order to allow installation on all cabin seats.
The infant seat must have shoulder belts for the infant.
The construction of the infant seat must allow secure lashing with the cabin seat belt and may not hamper reclining of the seat in front.
The infant seat must be lashed before departure and remain that way until arrival.

Travelling with pets

Travelling with pets

If you plan to travel with a pet, you will have to contact our Reservations Department and inform us about your request. The same procedure must be followed if you reserve your seat through our website.
Transportation of pet in aircraft cabin
Transportation of pets (cats, dogs and ferrets) in aircraft cabin is allowed only if pets are carried in a special case. You are allowed to travel with just one pet, either a dog, a cat or a ferret which will accompany you in the aircraft cabin and must travel within a special case which it is the passenger’s responsibility to provide. If you wish to transport more than one pet, then it is a prerequisite that pets are familiar with each other.
We will give you a disposable pet box (see below), which is available in domestic airports if you do not have your own. The pet box must not exceed 8 kilos. It can be transported only as cabin luggage and should be placed under the seat.
Pet box
If you have your own pet box, its dimensions must not exceed 55 cm length x 40 cm height x 23 cm width, or 40 cm length x 25 cm height x  25 cm width to be used on DH8-100 and DH8-400 aircraft, as it must be possible to place it below the seat. The maximum permitted weight for a pet, including the case, is 8 kilos. The pet’s health book must be presented for inspection at check-in and the animal must have been fitted with the required ID microchip. When you are travelling abroad, you must also present a pet passport.
The animal must have a valid Anti-Rabies vaccination on the day of travel. The Anti-Rabies vaccination is repeated every year. If the animal had his first Anti-rabies vaccination, it should not travel, unless 21 days have passed from the date of vaccination. The same restriction of 21 days applies in the event that the vaccination is applied after it had expired.
For a vaccination to be considered valid it must be applied after microchip or tattoo. Practically the animal must be minimum 105 days old in order to be accepted for transportation.
For more information, please contact our Call Centre Department.
Transportation of pet in the Cargo Compartment
If the dog or cat exceeds the 8 kilos weight limit, then it should only be carried in the cargo compartment of the aircraft, following the respective reservation procedure. It is important to mention that only Airbus 319, 320 and 321 aircraft may carry animals in the cargo compartment.
Container Requirements for transporting animals in cargo holds
Notes

  • Service and Emotional Support animals are carried free of charge, but you must notify us that your guide-dog will be accompanying you when you book your flight.
  • To view the restrictions on animal transfers click here.
  • If your pet travels unaccompanied or in case you are interested in transporting other kinds of animals, please contact our Cargo Department.
  • Transportation of dogs, cats and ferrets to the UK is only permitted for flights to London Heathrow and only to be sent as cargo. For the guidelines for importing pets into the UK click here.

Special meals

Special meals

Passengers with special meal preferences can request the meal of their choice from the following list. Choose the meal that suits your Religious or health and nutritious needs. Meal preference has to be requested at least 24 prior to departure: a) during your ticket reservation, b) after your ticket reservation through our Call Centre or c) by filling in your Miles+Bonus member ID during your ticket reservation or check-in (provided that you have selected a special meal preference on your Miles+Bonus account). It is clarified that special meals are available only on international flights operated by Aegean.

Meal Description:

Meal Description
Diabetic Meal Meals high in complex carbohydrates and dietary fibre. They are low in fat and with minimal sugar added.
Fruit Plate Meal Meals purely of fruit components such as fresh fruits,fruit compote, fruit desserts etc.
Gluten Intolerant Meal Meals that do not include wheat, buckwheat, rye, barley and oats.
Kosher Meal Meals that follow the Jewish religious guidelines.
Low Calorie Meal Meals which have increased complex carbohydrates/high fiber, low fat and calories.
Low Fat Meal Meals which are low in total fat and dietary cholesterol.
Moslem Meal Meals that follow the Muslim religious guidelines.
Sea Food Meal Meals which are prepared with all types of fish or shellfish.
Vegetarian Vegan Meal (no dairy products, no eggs, no meat, no fish, no poultry) Meals which are prepared only with plant derived foods.
Vegetarian Lacto-ovo Meal (no meat, no fish, no poultry) Meals which are prepared with eggs and dairy products and all plant-derived foods.
Vegetarian Hindu Meal Spicy vegetarian combinations with limited use of dairy products.
Baby Meal Baby foods
Bland Meal Omit foods / beverages causing gastric discomfort.
Child Meal Soft and easy to chew meals. Easily identified foods. Healthy choices.
Hindu (Non Vegetarian) Meal Food prepared according to Hindu customs and respecting Hindu dietary practices and beliefs.
Low Salt Meal No salt added. Omit highly salted foods.
Low Lactose Meal Omit dairy products.
Vegetarian Raw Meal Combination of raw fruit and vegetables.
Vegetarian Jain Meal Vegetarian foods prepared Indian style and according to Jain customs.
Vegetarian Oriental Meal Vegetarian foods prepared Chinese style.

 

Preparing to fly

A family trip requires organisation and patience! For this reason, we have gathered here all the practical information that you will need so that everything will go as planned.

I’m pregnant. What should I know about the flight?

Aegean’s services will assist you to enjoy a comfortable flight, even when pregnant.

Until when can I fly and what documents do I need?
Expectant mums, if there are no complications with their pregnancy, can fly without a medical certificate up to the end of the 36th week of pregnancy (i.e. up to four weeks prior to their due date) or up to the end of the 28th week of pregnancy if they are expecting twins. All you need to do is fill out and sign the MEDIF form, which you can find and print here, and hand it in at the airport before departure (if it is requested).

We still recommend that pregnant women after the 28th week of their pregnancy carry a medical note from a gynaecologist or midwife, which states:

  • that the pregnancy is proceeding without complications
  • the due date
  • a declaration by a gynaecologist that the passenger’s pregnancy does not prohibit her from flying

Finally, if an expectant mum wishes to fly with us within seven days prior to their due date, then she must be accompanied by either a gynaecologist, a midwife or a qualified nurse.

Useful tips

  • Always consult your gynaecologist before travelling.
  • Although metal detectors do not use X-rays, you can still ask airport security to opt for a pat-down.
  • Choose comfortable clothing.
  • Do not bring heavy hand luggage and ask for assistance when retrieving it.
  • Attach your seat belt below your belly.
  • Walk around from time to time. If possible, ask for an aisle seat at the check-in.
  • Drink plenty of liquids, especially water.
  • It’s a good idea to wear compression socks during the flight, to avoid the risk of deep vein thrombosis.
  • If you are on a special diet, ask for our special meals.

Please note that for security reasons a pregnant woman is not allowed to sit at the emergency/exit row. Furthermore, she is not allowed to carry an infant in her lap during the flight. We are always at your disposal in order to assist with carrying your child before, during and after the flight.

I’m travelling with my baby (0-2 years old)

Useful tips

  • Arrive early at the airport, so that you have enough time to change or feed your baby comfortably.
  • If your baby is affected by the cabin pressure, give him/her something to suck on, such as a bottle or pacifier, especially during take-off and once descent begins.
  • Make suitable preparations to keep your baby happy during the flight. Bring with you his/her favourite toys and a change of clothes.
  • If your baby starts crying, try to calm it by taking walks in the plane or lulling it. Even if you don’t manage it the first time, the other passengers will see that you are making an effort and will not get annoyed.
  • If you are bringing a stroller on board, don’t forget to attach a hand baggage label to it with your contact information (name, address, mobile phone number, and email).
  • Avoid liquid meals and food that needs to be cooked. Go for baby food that can be easily heated. Remember that baby food, milk, juices and infant formula are allowed on board. Finally, make sure that your baby drinks plenty of water during the flight.
  • On every flight you will be offered our special Aegean Junior Pilots products for babies, to make your journey easier and more enjoyable.

I’m travelling with my child (2-12 years old)

Useful tips

  • Find ways to keep children busy. You can take books or new toys with you. Another tactic is to give them small gifts every now and then, so as to keep them interested throughout the flight. We can help you here, with our specially-designed Aegean Junior Pilots products, which will entertain your children in a creative way.
  • To this end, various gadgets, such as DVD players or iPods can work miracles.
  • Discuss in advance with older children how you wish them to behave while on board and agree on how you will reward them for this afterwards!
  • If your child is tempted to kick the front seat’s back, then put your bag there so as not to disturb other passengers.

What should I know about baby seats/strollers?

Since, as a rule, infants do not occupy a seat of their own, you must bring along your own special chair (car seat type) or a carrycot, which you can place in the seat of the plane. Below you will find the specifications that these seats and strollers must comply with:

Car-type infant seat
If the infant does not travel on the parents’ lap, then a regular passenger seat must be booked and charged at the reduced Child Fare.

Infant car seat certification  
The infant’s car seat must carry an official label with one of the following statements:

  • This child restraint system conforms to all applicable FAA, JAA and Federal Motor Vehicle Safety Standards.
  • Alternatively, this restraint is certified for use in motor vehicles and aircraft and have been approved or must conform to all applicable FAA, JAA and/or Federal Motor Vehicle Safety Standards.

Infant car seat proper usage

  • Infant seats must be used in an unoccupied aircraft seat and cannot be held in an adult’s lap.
  • The car-type infant seat must remain properly secured to a seat at all times unless the car-type infant seat is stored as a carry-on.
  • Infant seats must not be placed:
    • in an aisle seat
    • in an emergency exit row
    • in a row forward or after an emergency exit row.

Infant car seat dimensions & safety instructions

  • It may be used for infants and children up to 12 years old.
  • The maximum weight of the child is 27 kg.
  • The bottom of the infant seat may not exceed 40 cm x 40 cm, in order to allow installation on all cabin seats.
  • The infant seat must have shoulder belts (2-position safety belt) for the infant.
  • The design of the infant seat must allow secure lashing with the cabin seat belt and may not hamper reclining of the seat in front.
  • The infant seat must be fastened before take-off and remain fastened until arrival.

Strollers
There is no charge for the transportation of folding buggies and pushchairs. The strollers must be labelled at check-in and will be folded and stored in the hold during the flight and delivered to you upon arrival (wherever this is possible). You can bring your baby up to the aircraft entrance in their own baby strollers. The stroller should be fully convertible.

 The most useful checklist

If you are travelling with an infant (0-2 years old)

  • Baby food
  • Bottle
  • Pacifier
  • Bib
  • Baby wipes
  • Travel documents (passport, ID card, birth certificate)
  • Stroller
  • Infant car seat (if the baby is not travelling on your lap)
  • His/her favourite teddy bear
  • Snacks for the flight
  • A change of clothes
  • Nappies
  • Baby cream
  • A soft blanket

If you are travelling with a child (2-12 years old)

  • Travel documents (passport, ID card, birth certificate)
  • A jacket and a pair of socks
  • His/her favourite book
  • Snacks for the flight
  • A toy/game that will keep them busy
  • DVD player or tablet

*When I book the ticket, I shouldn’t forget to order the special children’s meal!

Download the most useful checklist here. 

  • Call Center:

  • Greece:

    801 11 20000 , (+30) 210 6261000

  • USA:

    (+1) 855-323-4326

  • Belgium:

    (+32) 275 34710

  • Italy:

    (+39) 069 7150532-33

  • United Kingdom:

    0871 200 0040, (+44) 208 7593800

  • France:

    (+33) 170 031323

  • Germany:

    (+49) 06–92385630

  • Spain:

    (+34) 900 802376

  • Cyprus:

    (+357) 22 654100

  • Russia:

    (+7) 495 139 87 90

  • All Other Countries:

    (+30) 210 6261000

 

  • Customer Relations Department

    (+30 210 3550 300 – Monday to Friday, 09:00 a.m. – 17:00 p.m.)

 

 

 

 

Aegean Airlines Special Assistance

Aegean Airlines Special Assistance
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