Icelandair

Unaccompanied Children

Unaccompanied Children

Children Travelling Alone

  • On Icelandair flights, an Unaccompanied Minor (UM) is a child between 5-11 years of age (11 inclusive) who is NOT accompanied by a passenger 12 years of age or older having the same reservation status and capable of taking full responsibility for the child.
  • A maximum of 4 Unaccompanied Minors may be carried on each flight.
  • The Unaccompanied Minor service charge is 40 EUR each way, converted to the local currency where applicable. Only one fee is charged if two or more unaccompanied minors are traveling together.
  • We only accept Unaccompanied Minors on Icelandair fligths, onward connections with other airlines are not possible.

Unaccompanied Minor Travel Guidelines

  • Unaccompanied Minors must be checked-in by an adult guardian who must provide photo identification and contact information, as well as the relationship to the child Open new window. On arrival in the destination city, the Icelandair ground agent will also check photo identification and contact information before releasing the child to the guardian, who is predetermined in the child’s reservation documents.
  • Travel documents for the Unaccompanied minor concerned are placed in a special Icelandair wallet clearly visible on the child.
  • Please note all Unaccompanied Minors must be confirmed in advanced before the travelling on Icelandair. Please contact our reservations department to make a reservation for them.

Please fill out this form and print four copies: Unaccompanied Minor form Open new window (PDF 70kb)

NOTE:

IGS employee at Keflavik Airport will need to escort those passengers requiring special assistance departing/arriving on Icelandair´s flights.
Relatives are not allowed to escort children, elderly or those needing special assistance when departing/arriving with flights at Keflavik Airport.

It is not possible to book a child travelling alone via the Internet

To book an Unaccompanied Minor, please contact Icelandair Reservations at Tel: + 44 (0) 0844 8111 190 . Unaccompanied Minors must be confirmed at least 3 days before the flight, so please allow for advance purchase.

Children and Infants

We aim to make the flight enjoyable for our youngest passengers. On board there is a personal in-flight entertainment centers in most of our fleet with variety of children programmes. Furthermore children are given postcards and crayons which they can fill out and send to friends and family.

It´s not possible to book for an unborn child. When planning on travelling with a child which isn´t born yet, you can add his or her name to the booking when the child has been given it´s name. Please contact our call center for assistance.

Child seats:

Passengers travelling with children, 2-11 years old, may bring on board an approved child seat if the child is capable of sitting in the chair during the flight. When travelling with infants under 2 years old passengers may also bring an approved child seat on board, provided that a seat by the window is available on the plane. Passengers can ensure a seat for a child seat by purchasing the child fare. The use of child seats is allowed during all stages of the flight, including during take-off and landing, provided that:

  1. The child seat is designed for attachment to a seat with a 2-point belt (normal seat belts on passenger seats in aircraft). Child seats that are specifically designed for attachment with 3-point belts (normal seatbelts in cars) may not be used.
  2. The child seat meets at least one of the following conditions:
  • The child seat is approved for use in vehicles in accordance with the European Standard ECE R44-03 or later amendments.
  • The child seat is approved for use in motor vehicles and aircraft in accordance with the US Standard US FMVSS No. 213 and has been manufactured according to this standard as of 26 February 1985. Child seats that meet US requirements must have the following label in red lettering: 1)”This child restraint system conforms to all applicable federal motor vehicle safety standards” and 2)”This restraint is certified for use in motor vehicles and aircraft”.
  • The child seat is approved for use in aircraft in accordance with the German Standard on “Qualification Procedure for Child Restraint Systems in Aircraft” (TUV Doc.:/958-01/2001).
  • The child seat is approved for use in motor vehicles and aircraft in accordance with the Canadian Standard CMVSS 213/213,1.

CARES Child Aviation Restraint System is approved on Icelandair flights. CARES is designed specifically for aviation use for children age 1 and older who weigh between 10 & 20 kg (22 & 44 pounds). Please note Icelandair does not provide them on our flights.

On board:

  • The child seat shall be anchored securely in a window seat using the seatbelt.
  • It must be noted that the airline does not provide child seats.

Child meal:

It is possible to order yogurt and a banana for infants. Warm water is always available on board in order to warm up milk and baby food. An infant meal needs to be reserved in advance, at least 24 hours before departure or at the time of reservation +44 (0) 844 8111 190.
All children between the ages of 2 – 11 years of age receive a complimentary meal on all flights.

Travelling with Pets

All pets transported on Icelandair travel in specially climate controlled transport areas in the cargo area of the aircraft*. A maximum of 4 animal crates can be carried on each aircraft, however two animals can share a crate if both are small and of the same species. The passenger must provide their own pet crate.

Pets must be booked in advanced in the passenger’s reservation. Icelandair cannot confirm animals travelling on flights operated by other carriers.

To book your pet for transport please contact the reservation office located nearest to you. When booking your pet for transport, you will be required to provide the exact dimensions and weight of the crate including the pet inside for a confirmation. The combined weight of a pet and its kennel may not exceed 40 kg (88 lbs). Maximum kennel dimensions are 92 (length) x 64 (width) x 71 (height) cm (36x25x28 inches). Please contact Icelandair Cargo if you are travelling with a heavier pet. We only accept animals in IATA approved crates. Open new window

Please note: Many countries require a mandatory quarantine of pets upon entry. It is the responsibility of the passenger to determine the requirements of the country being entered. Please contact the embassy of your destination to determine if travel with your pet is permitted before you book your pet.

*Escort, rescue, and sniffer dogs may be carried in the cabin, however they must also be booked in advanced.

Special rules apply for transport of animals to/via the United Kingdom

All pets travelling to U.K. must be transported as cargo consignment. Please contact Icelandair Cargo for further information on transport of animals to/via the U.K.

Travelling with a trained and certified service dog

Please note the passenger must provide a minimum of 2 business days advance notification to Icelandair when travelling with a service dog.

  • A maximum transit layover time at Keflavik Airport for passengers with service dogs is 3 hours.
  • No stop over is allowed in Iceland since all live animals entering Iceland are quarantined for a period of 4 weeks.
  • Icelandair will only accept one service dog per flight/per passenger.
  • Approval Is needed from MAST (Icelandic Food and Veterinery Authority)Iceland for the transit at Keflavik Airport.

Live Animals accompanying passengers will not be accepted for carriage in the passenger cabin except for trained and certified seeing-eye, hearing-ear and service dogs accompanying a blind, deaf or physically/mentally impaired person.

Service dogs are dogs that have completed some type of formal training to perform specific functions such as path finding, picking up objects, opening doors, carrying things, reacting to sounds, providing additional stability etc. The Service dog must be providing support to the actual traveller. An assistance dog is one which has been specifically trained to assist a disabled person and has been qualified by one of the charitable organizations, meeting the full membership criteria of Assistance Dogs International (ADI) or International Guide Dog Federation (IGDF), the accrediting bodies for assistance dog’ organizations worldwide. Unfortunately we can’t allow any dogs, regardless of their size, to travel in the passenger cabin of our aircraft unless they are specially trained and certified as assistance animals.

Therapy animals, which are pets that have been trained and registered by a therapy organization in order to visit nursing homes, hospitals, schools and other facilities, are not considered to be service animals

Seating – service animals

Service animals accepted for carriage in the passenger cabin in accordance with the above may not be placed in a seat row adjacent to an emergency exit. A service dog should sit in the floor space in front of the customer’s assigned seat but cannot protrude into the aisles.

Icelandair will carry a recognized assistance dog free of charge in the cabin.

Transit at Keflavik airport

Due to Icelandic regulations from the Ministry of Agriculture animals in transit are not allowed to be in contact with other animals in the airport. Customers with service dogs are escorted by a member of staff to a secluded area where he/she has to wait for their connecting flight. When the connecting flight is ready for departure a member of staff will come and guide customer to the departure gate. The Airport has a facility where the animal can be taken to to do his needs while in transit since animals are not allowed outside of the airport.

Documents and certificates for Service Animals

The passenger must be in  possession of all documents required by the authorities of the country of transit and/or destination for the Service Animal. Icelandair will not be held responsible if entry into or passage through any country is denied. Customers should contact the appropriate consulate or embassy to make sure that all necessary procedures are followed.

Travelling with a certified Emotional support dog

Please note the passenger must provide a minimum of 2 days  advance notification to Icelandair.

  • A maximum transit layover time at Keflavik Airport for passengers with service animals are 3 hours.
  • No stop over is allowed in Iceland since all live animals entering Iceland are quarantined for a period of 4 weeks.
  • Icelandair will only accept one emotional support dog per flight/per passenger
  • Approval Is needed from MAST (Icelandic Food and Veterinery Authority)Iceland for the transit at Keflavik Airport.

Emotional support and psychiatric assist dogs are also accepted in cabin for qualified individuals with a disability if certain documentation requirements are met. Please have a qualified Medical/Mental Health Professional (a doctor) fill out this form Open new window and send to telephonesales(at)icelandair.is. The Service Center must receive and validate the required documentation at least 2 business days prior to the time of travel. Verification of documentation will include Icelandair contacting your Medical/Mental health care professional. If we are unable to validate the documentation or if the advance notification is not given we will not be able to accept your Emotional support animal. The form may not be more than one year old.

The owner assumes all risk of injury to, or sickness or death of any such animal accepted for transportation.

At check in passenger will be required to show and have on hand all documents regarding the animal and also a doctors certificate to confirm that he/she has to travel with service animal.

Seating – emotinal support dog

Service animals accepted for carriage in the passenger cabin in accordance with the above may not be placed in a seat row adjacent to an emergency exit. A service dog should sit in the floor space in front of the customer’s assigned seat but cannot protrude into the aisles.

Icelandair will carry a recognized Emotional support dog free of charge in the cabin.

Transit at Keflavik airport

Due to Icelandic regulations from the Ministry of Agriculture animals in transit are not allowed to be in contact with other animals in the airport.  Customers with service dogs are escorted by a member of staff to a secluded area where he/she has to wait for their connecting flight.  When the connecting flight is ready for departure a member of staff will come and guide customer to the departure gate.   The Airport has a facility where the animal can be taken to to do his needs while in transit since animals are not allowed outside of the airport.

Documents and certificates for Service Animals

The passenger must be in possession of all documents required by the authorities of the country of transit and/or destination for the Service Animal. Icelandair will not be held responsible if entry into or passage through any country is denied. Customers should contact the appropriate consulate or embassy to make sure that all necessary procedures are followed.

If travelling to/from UK/Ireland please note

  • You may only bring your guide or service dog onboard in the cabin when you travel to/from the UK/Ireland
  • Other pets and animals are not allowed for transport. You can only send your animal to the UK/Ireland as cargo.
  • Dogs providing any other service, such as emotional support, are not recognised as assistance dogs by the UK Department for Environment, Food and Rural Affairs as they will not have been trained to meet the criteria set by ADI. They should therefore travel in the hold.

Special Service

Blind Passengers with Seeing-Eye Dogs:

A blind passenger may be accompanied by a seeing-eye dog in the cabin provided that the dog is properly harnessed and muzzled. The dog is not permitted to occupy a seat and must not block the aisle. Permits must be obtained for entry into the country of transit and/or destination where necessary. Icelandair cannot be responsible if the seeing-eye dog is refused entry or passage through any country.

Expectant Mothers:

Expectant mothers must be in possession of a medical certificate not issued earlier than 72 hours prior to commencement of travel if they are in their last month of pregnancy.

Wheelchair Service:

Icelandair provides passengers with reduced mobility, services in accordance with the IATA agreed categories. The agreed categories that Icelandair provides are:

  • WCHR (Wheelchair to Ramp): The passenger requires a wheelchair to move the distance to and from the aircraft and entrance, but can ascend/descend steps and is able to move to and from the cabin seat.
  • WCHS (Wheelchair to Steps): The passenger requires a wheelchair to move the distance to and from the aircraft and entrance, is unable to ascend/descend steps and must be carried up to/down from the aircraft. The passenger is, however, able to move to and from the cabin seat.

If the passenger requires further wheelchair assistance, please contact your nearest Icelandair Sales Office and specify the extent of the assistance required, whether the passenger is travelling with his/her own wheelchair, and if it is electric.

Portable Oxygen Concentrator (POC) systems:

Icelandair allows the following Portable Oxygen Concentrator (POC) systems onboard.AirSep FreeStyle;

  • AirSep LifeStyle
  • AirSep Focus
  • AirSep Freestyle 5
  • Delphi RS-00400
  • DeVilbiss Healthcare Inc. iGO
  • Inogen One
  • Inogen One G2
  • Inogen One G3
  • Inova Labs LifeChoice Activox
  • International Biophysics Corporation Lifechoice / Inova Labs LifeChoice
  • Invacare SOLO2
  • Invacare XPO2
  • Oxlife Independence Oxygen Concentrator
  • Precision Medical EasyPulse
  • Respironics EverGo
  • Respironics SimplyGo
  • SeQual Eclipse
  • SeQual Saros

Conditions for use of POC

Icelandair’s allergy policy

Icelandair cannot guarantee an allergen free environment onboard our aircraft. Therefore we strongly encourage passengers with severe allergies that can result in anaphylaxis to bring an epinephrine auto-injector (EpiPen®) and any other medications they may need.

The meals offered on Icelandair flights do not contain peanuts or peanut products, such as peanut butter, although trace elements from peanuts may be found in meals.

In addition, tree nuts (e.g., almonds) may be found in meals on board, and fish and shellfish is sometimes on offer in Saga Class. Unfortunately it‘s not possible to remove tree nuts, fish, or shellfish from the cabin.

In the case of severe peanut allergy, our cabin crew can make an allergy announcement on board asking other passengers on the flight not to consume foods that contain peanuts. Please contact Icelandair Customer support at +44 (0) 20 7874 1000 and submit a doctor´s certificate at least 48hrs before departure to request an allergy announcement.

We do however wish to stress that Icelandair can in no way restrict other passengers from bringing or consuming their own food, on the aircraft, that may contain peanuts or other allergens. For that reason it’s possible to find traces of peanuts on seats cushions, arm rests, tray tables, or elsewhere in the cabin.

Contact us

Tel: +44 (0) 20 7874 1000 dial 1

Icelandair Special Assistance

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