Aer Lingus

 

Special Assistance

It’s our goal to have every guest enjoy their flying experience as much as we enjoy providing it to you. Our staff are trained to provide guests with exceptional care and assistance. In order to plan the assistance for your unique travel needs please let us know your requests at time of booking or no later than 48 hours in advance. Please call
(353) 1 886 2009 in Ireland or (877) 351-6882 in North America or email specialassistance@aerlingus.com.

If you have a disability and are experiencing difficulty accessing aerlingus.com please email webassist@aerlingus.com.

Disability Assistance

We’re here to make your flying experience as comfortable as possible. Contact us to let us know of any special requests at the time of booking or no later than 48 hours before departure, and we’ll pull out all the stops to make them happen for you. Please arrive at the airport at least two hours before the scheduled departure time of your flight so we can provide you with the best possible service.

Please note: If you change a booking online that already contained your special request, this information isn’t automatically transferred to your new booking and should be requested again by calling our Special Assistance department.

SPECIAL ASSISTANCE

Disability Assistance

Tell us in good time how we can help you

Wheelchair Requirements

Aer Lingus will notify your departure and arrival airports that you’ve requested a wheelchair and assistance from check-in to the boarding gate. We’ll also let them know if you’ve requested a carry on service, which is for passengers who are completely immobile and can’t make their own way to their seat. Passengers must be able to sit upright in the seat.

If you’re travelling with your own wheelchair, it travels free of charge, however we need to know if it’s battery operated. Passengers aren’t permitted to check in or carry on board any wet-cell batteries, either in wheelchairs or as spare batteries. For the purposes of loading onto and transport aboard our aircraft, wheelchairs must be capable of disassembly into constituent parts weighing not more than 120kgs each.

We endeavour to seat wheelchair users and persons of reduced mobility as close as possible to on-board toilets. Our A330 series aircraft are fitted with on-board wheelchairs; A320 series aircraft are not fitted with on-board wheelchairs.

All wheelchair-bound passengers must contact our special assistance department to request appropriate support from the departure and arrival airports. We’d ask you to give us a minimum of 48 hours’ notice of your intention to travel. Contact us for any further information on wheelchair requirements.

Aircraft Door Dimensions

Aircraft Front Rear
Airbus A330 W 1.07m x H 1.93m
W 76″ x H 42″
W 1.07m x H 1.93m
W 76″ x H 42″
Airbus A321 W 0.81m x H 1.85m
W 31.8″ x H 72.8″
W 0.81m x H 1.85m
W 31.8″ x H 72.8″
Airbus A320 / A319 W 0.81m x H 1.83m
W 31.8″ x H 72″
W 0.81m x H 1.83m
W 31.8″ x H 72″
Boeing 757 W 0.84m x H 1.83m
W 33″ x H 72″
W 0.76m x H 1.83m
W 29.9″ x H 72″
ATR 72 W 0.81m x H 1.75m
W 31.8″ x H 68.9″
W 0.73m x H 1.75m
W 28.7″ x H 68.9″
ATR 42 W 0.81m x H 1.80m
W 31.8″ x H 70.75″
W 0.75m x H 1.72m
W 29.53″ x H 67.72″

Aircraft Seat Accessibility

Aircraft Business Class Economy Class
Airbus A330-300* Fully moveable armrests at positions
1AG, 2DH, 3AG, 4DH,
5AG, 6DH and 7ADGK.
Semi-moveable armrests
(raise at a 45° angle to seat back).
Exit and bulkhead rows have fixed armrests.
Airbus A330-200* Fully moveable armrests at positions
2AGH, 3D, 4AGH, 5D and 6AGH.
Semi-moveable armrests
(raise at a 45° angle to seat back).
Exit and bulkhead rows have fixed armrests.
Boeing 757* Fully moveable armrests. Lift up armrests
(except rows 4, 6 and 23).
Exit and bulkhead rows have fixed armrests.
* Onboard restrooms are not wheelchair accessible; however the onboard aisle chair provides accessibility to the entrance of restrooms.

Adult/Child Harness

We allow AMSAFE CARES harnesses on board, but they may only be used in conjunction with the aircraft seat belt.

For your maximum protection and to satisfy the certification criteria of our seats, the harness may only be used on seats that are at the end of a row backing onto a bulkhead, i.e. seats that have no seat behind them.

Crelling harnesses are permitted for use on board Aer Lingus flights:

  • Crelling 27I (Infant to 5 years)
  • Crelling 27A (5 to 8 years)
  • Crelling 27B (9 years to Adult)

Aer Lingus don’t provide these harnesses, and if you intend to use one on board you must notify our special assistance department as soon as possible before the flight (no later than 48 hours before departure). The make and model of the harness should be included, along with details of any other particular requirements.

Type of Restraint Device

Age of Child

  Up to 6 month 6 to 12 month 12 to 24 month 24 to 36 month 36 to 48 month 4 years (under 5)
Passenger seatbelt only
Infant loop belt
Car type safety belt
Amsafe CARES harness *

Please note: In exceptional circumstances, it may be possible to accommodate children or other passengers with an alternative arrangement. For such exceptional cases, special Irish Aviation Authority authorisation is required. Please make your application as soon as possible to specialassistance@aerlingus.com in advance of your flight.

Restrictions on Aer Lingus Regional flights operated by Stobart Air
(Flight number range 3000-4000)

Crelling harnesses are not permitted for use on board Aer Lingus Regional flights

AMSAFE CARES harnesses are permitted for use on board Aer Lingus Regional flights with the following restrictions:

  • Child must be seated at a window and not at a restricted row or bulkhead row.
  • *Use of the AMSAFE Cares harness is restricted on Aer Lingus Regional flights to children aged 2 years and over.
  • The child must be assigned their own seat.
  • Children using the AMSAFE Cares harness must not be bigger than 40lbs (18kg) in weight or 40 inches (1.3 meters) in height which equates to an approximate age of 4 years.

Blind or Visually Impaired Passengers

If you’re blind or visually impaired and require assistance for your journey through the airport, or you’re intending to travel with an assistance dog, we’ll be delighted to help you. It’s important, however, that your request is made at least 48 hours before you travel. To make a request, please contact our special assistance department.

A member of our staff will be happy to escort you through the terminal and help you to board or disembark your flight (assuming 48-hour notice has been provided). Please feel free to advise our airport staff or cabin crew of your preferred method of being guided.

Assistance dogs accompanying blind passengers are carried free of charge and may travel with you in the cabin on all European and transatlantic flights, once they are suitably harnessed. There’s no requirement for a muzzle, but the dog must sit on the floor at your feet and not at an emergency exit or first row.

On flights within Europe, a maximum of four assistance dogs is permitted per aircraft, per flight. On transatlantic flights, a maximum of eight assistance dogs is permitted per aircraft, per flight. All government and quarantine regulations must be complied with.

We’ll happily allow you to pre-board the aircraft; just contact our customer service staff at the boarding gate. Our cabin crew will provide you with an individual safety briefing.

Travelling with Recognised Assistance Dogs

The Department of Agriculture, Food & the Marine is responsible for administering the “Pet Travel Scheme” in Ireland. The Department defines Recognised Assistance Dogs as guide dogs or other assistance dogs who are specifically trained to assist a wide range of disabled persons with everyday tasks. Guide dogs must be trained by an organisation that is accepted by, and affiliated to, the International Guide Dog Federation (IGDF) and assistance dogs must be trained by an organisation affiliated with Assistance Dogs International (ADI).

In accordance with the requirements of Regulation (EC) 1107/2006, carriage of Recognised Assistance Dogs in the cabin is permitted subject to national regulations. All Recognised Assistance Dogs must have an Assistance Dog Identification Card provided by the qualifying organisation.

If you are travelling into or via Ireland from a country outside the EU with a Recognised Assistance Dog, please contact the Animal Health Section of the Department of Agriculture, Food and the Marine (DAFM) by phone at +353-1-6072827 (or by e-mail to pets@agriculture.gov.ie) well in advance of travel. A prior approval permit is required to remove the “manifested freight rule” for the purpose of the Pet Travel Scheme.

Subject to the above, Recognised Assistance Dogs are carried free of charge and may travel in the cabin on all flights with the passenger provided they comply with the Pet Travel Scheme Rules. There is no requirement for a muzzle. The dog must sit on the floor at the passenger’s feet and not at an emergency exit or first row.

Passengers are requested to provide minimum 48 hours notice of their intention to travel. Please contact Aer Lingus Special Assistance.

All other pets travelling under the Pet Travel Scheme must travel as manifested freight and you are required to use Pet Express as your agent / broker. Find out more information about the Pet Travel Scheme.

Deaf or Hearing Impaired Passengers

If you’re deaf or hearing impaired and wish to contact us with any queries, to request booking assistance or to notify us of your requirements, please email our special assistance team. We ask that you give us a minimum of 48 hours’ notice of your intention to travel. We’re here to help you every step of the way – please advise our airport staff and/or cabin crew of your preferred method of communication.

At the airport, monitors will display the most up-to-date information on your check-in area, boarding gate and boarding time. Please keep an eye on the screens, as last minute changes can happen. Switch your hearing aid to ‘T’ at airports where you see signs that induction loops are in use. This will make airport announcements more audible by reducing the background noise of a busy terminal.

We’ll be happy for you to pre-board the aircraft, just talk to our customer service staff at the boarding gate. Our cabin crew will provide you with an individual safety briefing and you may review our safety information cards for each aircraft type.

When you’re on board, your hearing aid may be used at any time during your flight. For safety reasons however, you won’t be able to sit at emergency exit rows.

Passengers Travelling with Carers

We take safety very seriously, and in certain instances Aer Lingus may require a passenger to travel with a carer to meet safety requirements.

These are the criteria we use to assess if a carer is required.

Passengers travelling with Aer Lingus:

  • Must be able to use the normal aircraft seat, with the seatback in the upright position when required.
  • Must be capable of using toilet facilities unaided, or have other arrangements in place, which are acceptable to Aer Lingus.
  • Must be capable of feeding unaided or have other arrangements in place, which are acceptable to Aer Lingus.
  • Must be capable of administering medicines and medical procedures unaided.

The decision as to whether a passenger must be accompanied by a carer will be made by Aer Lingus when the passenger makes his/her circumstances known to us.

Reasons (written if requested, and provided within five working days) will be supplied to the passenger where a decision is made that he or she must be accompanied by a carer.

For further information, please contact our special assistance department at least 48 hours in advance of your flight. Our staff will be happy to help you.

Passengers with Learning Difficulties

Aer Lingus may seek a doctor’s advice on clearance of passengers with learning difficulties who are travelling alone.

Such passengers are required to provide us with a minimum of 48 hours’ notice of their intention to travel. Please contact our special assistance department, who’ll be happy to help.

Travelling with children and individuals with autism

Together with the Kinney Center at Saint Joseph’s University, we have developed a series of visual guides that can be used by families to prepare and familiarise individuals with autism for their upcoming trip. These visual guides follow each stage of a typical guest journey on Aer Lingus with slight variations – for example, in-flight entertainment screens are only available on our long-haul flights.

In addition, we welcome any family or companion travelling with someone on the autism spectrum to contact us at specialassistance@aerlingus.com with the name and booking reference of your upcoming flight on Aer Lingus and we will do our best to make your flight a pleasant one.

Download the Visual Guides

U.S. Department of Transportation

U.S. residents who feel that we have violated any provision of Title 14, Code of Federal Regulations, Part 382 (available on the U.S. Department of Transportation website transportation.gov) may file a formal complaint under the applicable procedures of 14 CFR Part 382.65 via the following channels:

Mail:
U.S. Department of Transportation Aviation
Consumer Protection Division/C-75400
7th Street, SW
Washington, D.C. 20590
1-202-366-2220

Online:
Aviation Consumer Protection Division.

Phone:
U.S. Department of Transportation (DOT) Disability Hotline
If you’ve experienced time-sensitive, disability related, air travel service problems that require immediate attention, you may call 1-800-778-4838 (voice) or 1-800-455-9880 (TTY) for assistance. This hotline is available from 7a.m. until 5p.m. EST, Monday through Friday.

SPECIAL ASSISTANCE

Medical Conditions

Precautions with your safety in mind

Medical Conditions

Guests with a range of medical conditions and special requirements need to satisfy certain criteria before flying. This is to ensure your health and safety on board our aircraft. In order to plan the assistance for your unique travel needs please let us know your requests at time of booking or no later than 48 hours in advance.

Travelling while Pregnant

There are varying conditions for travelling while pregnant depending on the route and stage of pregnancy.

 

Flights within Europe

Up to week 27:
There are no special requirements.

Between weeks 28-35:
Your doctor must complete an Expectant Mother Travel Advice Form and send it by email to specialassistance@aerlingus.com or by fax to
00 353 1 886 6868. This applies if pregnancy is between 28 and 35 weeks for any part of the journey.

Week 36 or over:
You cannot travel on Aer Lingus flights.

 

 

Transatlantic flights

Up to week 27:
There are no special requirements.

Between weeks 28-33:
Your doctor must complete an Expectant Mother Travel Advice Form and send it by email to specialassistance@aerlingus.com or by fax to 00 353 1 886 6868.
This applies if pregnancy is between 28 and 33 weeks for any part of the journey.

North American originating passengers should contact North American special assistance for clearance to travel.

Week 34 or over:
You cannot travel on Aer Lingus flights.

Guests are required to provide a minimum of 48 hours’ notice of their intention to travel. Please contact our special assistance department for more details.

Medical Clearance

Conditions requiring medical clearance

For your own safety there are certain conditions/circumstances that require medical clearance before travel. These include:

Oxygen requests

Medical clearance is required for all guests requesting oxygen, including asthmatic guests who require oxygen or whose condition has deteriorated in the previous 48hrs.

If you require oxygen, please give us a minimum of 48 hours’ notice of your intention to travel by contacting our special assistance department.

Oxygen supplied by Aer Lingus is on a request basis only and we can accommodate only one request per flight. We provide 2/4 litres per min continuously or 2/4 litres per min intermittently. Flights operated by our 757 aircraft can only accommodate 2L.

Unfortunately we can’t accept a request for 4 litres continuously/intermittently on flights between Dublin and San Francisco, Athens, Bucharest, Bourgas, San Francisco or any of the Canary Islands due to the duration of the flight and the aircraft type.

Please note that we can’t supply oxygen in the business class cabin of our transatlantic A330/332/B757 aircraft. These aircraft are frequently, but not exclusively, used for flights between Ireland and North America. Oxygen can be supplied in the economy cabin of these aircraft.

Guests aren’t permitted to transport or use their own oxygen on Aer Lingus aircraft either on board or as checked baggage. Aer Lingus does permit the use of approved Portable Oxygen Concentrators. Please see the ‘Carriage of Medical Equipment’ section below for full details.

Tetraplegia / Quadraplegia

Medical clearance is required. Please see our disability assistance section and contact us for assistance.

 

Infectious diseases

We require medical clearance for all infectious diseases during the incubation period. Guests are required to provide a minimum of 48 hours’ notice of their intention to travel. Please visit our special assistance departmentfor contact details.

 

Transplant patients

If you’re awaiting a transplant or receiving treatment for transplant operations, you’re advised to contact our special assistance department in advance of travel. This will enable us to complete the necessary administration work involved in allowing you to travel by air. It will also help reduce the time required to gain clearance from the Aer Lingus medical officer for you to fly at your preferred time.

 

Broken lower limbs

Due to the risk of Deep Vein Thrombosis, all broken lower limbs need medical clearance. Please contact our special assistance department for medical clearance at least 48 hours in advance of your flight.

No medical clearance is required for broken upper limbs; you may book online as normal.

 

Psychiatric disorders

Guests suffering from severe, acute or unstable psychiatric disorders, which might be likely to affect the guest during flight require medical clearance. Please contact our special assistance department.

 

Recent illness

If you’ve suffered from illness, been in an accident, undergone an operation, or suffered a heart attack or stroke within a month before your travel date, you must receive medical clearance before you can travel.

Please contact our special assistance department with a minimum of 48 hours’ notice of your intention to travel.

 

Premature Infants

Infants born prematurely require medical clearance to fly. They require this clearance up to the age of 6 months, plus the number of days that they were born prematurely. An infant is considered premature if they were born 3 weeks or more before their original due delivery date.

Guests with premature infants are required to provide a minimum of 48 hours’ notice of their intention to travel. Please contact our special assistance department for more information, our staff will be happy to help you.

 

How to get medical clearance

If you’re travelling with us on a flight originating from Europe, a medical information form will need to be completed, signed by your doctor and sent by email to specialassistance@aerlingus.com or by fax to 00 353 1 8866868.

If you’re a guest travelling with Aer Lingus on a flight originating from North America, please contact our North American special assistance department if medical clearance is required.

Please note that you’re required to provide a minimum of 48 hours’ notice of your intention to travel. Our special assistance department will be happy to provide you with more information.

For your own safety, you’re unable to travel with us if:

  • You’ve undergone surgery in the previous 10 days.
  • You’ve an infectious diseases or a virus.
  • You’ve mumps – guests can fly 10 days from day one of the mumps being diagnosed.
  • You’ve chicken pox – guests can fly 7 days from day one of the spots appearing.
  • You’ve shingles – guests can’t fly for 7 days from the first day shingles appears on an exposed area of the body. Guests can however fly where shingles appears on a covered area of the body.

Please contact our special assistance department for more information.

When is medical clearance not required?

The conditions below don’t require medical clearance. However, please contact our special assistance department if you need assistance onto the aircraft or for any more details – they’ll be happy to help you.

  • Polio
  • Cerebral Palsy
  • Spina Bifida
  • Paraplegic
  • Epilepsy
  • Muscular Dystrophy
  • Friedreich’s Ataxia
  • Non-recent Stroke (not within the last 6 months)
  • Multiple Sclerosis
  • Spinal Injury

Carriage of Medical Items

Carriage of Blood, Blood Products, Bone Marrow and Feeding Pumps/Machines

If you need to carry blood or blood products, bone marrow, or feeding pumps/machines, please contact our special assistance department for medical/security clearance. A minimum of 48 hours’ notice is required from guests who wish to travel with medical items.

Carriage of Insulin

Insulin must be carried as hand baggage, and as the holder, you must carry a medical certificate or doctor’s letter with you stating that you’re diabetic and require it. This certificate should have your name and details identified on it so as to clearly associate the insulin with you as the holder.

You must also carry a prescription or an insulin container with their details on the bottle.

Carriage of Stretchers

Unfortunately, we don’t accept stretchers on any of our flights. Please contact our special assistance department if you require more information, they’ll be happy to help you.

Carriage of Medical Equipment

Aer Lingus will allow the carriage and use of medical equipment provided the following guidelines are met.

Portable Oxygen concentrators, (other than those we’ve approved) will only be accepted if they have been tested by the manufacturer to comply with FAA safety regulations and display a label indicating that the machine is approved for use on an aircraft*.

Other devices such as C-PAP, nebulizers, ventilators or respirator machines* may be carried and used on board only if it can be verified by a manufacturers’ label or otherwise that the units meet applicable FAA requirements. Under no circumstances can a defibrillator be used on any Aer Lingus aircraft.

Any device with a humidifier built in or as a stand alone attachment cannot be used.

Additional review of testing data for all assistive devices must be provided to Aer Lingus for approval prior to travel. Please complete our medical information form and send it to our special assistance department no less than forty-eight (48) hours prior to your outbound travel with your device information.

Aer Lingus does not provide any onboard power sources for assistive devices. You are responsible for providing batteries with enough life to support the trip they are on.

Battery Requirements

Aer Lingus does not provide any onboard power sources for assistive devices. The customer is responsible for providing batteries with enough life to support the trip they are on.

Guided by FAA battery requirements an assistive device user must have 150% of their actual flight time in battery time, regardless of how long the user may choose to use the device or if it is solely intended as a carry-on item.

The appropriate number of batteries should be calculated using the manufacturer’s estimate of the hours of battery life while the device is in use. The expected maximum flight duration is defined as the carrier’s best estimate of the total duration of the flight from departure gate to arrival gate. Aer Lingus will not accept any device that requires a wet cell battery due to safety regulations.

* Due to safety requirements some devices may not be utilized on Aer Lingus Regional Flights. Please contact our special assistance department no less than forty-eight (48) hours prior to travel for verification.

If you have an FAA approved assistive device you may use it in flight by completing the steps below:

  • Complete your travel plans and purchase your ticket.
  • Verify that your FAA approved device will have the FAA required 150% of battery time for your cumulative flight times. (Note that if you carry the device on board but do not intend to use it while in flight you are still required to follow the FAA battery requirements and contact ourspecial assistance department with device information.)
  • Have your attending physician sign and date themedical information form within ten (10) days of your outbound travel.
  • Complete and send the form no less than forty-eight (48) hours prior to your outbound travel to ourspecial assistance department including all device specifications highlighted above.

Accepted Portable Oxygen Concentrators

The following portable oxygen concentrators are accepted on Aer Lingus aircraft. If your ticketed flight is operated by another airline, contact them directly for their policy regarding medical oxygen.

Model Manufacturer
Airsep Focus Airsep Corp
Airsep Freestyle Airsep Corp
Airsep Freestyle 5 Airsep Corp
Delphi Central Air RS 400 Delphi Medical Systems
Oxus RS 00400 Delphi Medical Systems
DeVibliss Healthcare I-GO DeVibliss Corp
Inogen One Inogen Corp
Inogen One G2 Inogen Corp
Inova Lifechoice Inova Labs
Inova Lifechoice Active-ox Inova Labs
International Biophysics Lifechoice Inova Labs
Invacare SOLO 2 Inova Labs
Invacare XPO2 Invacare
OxLife Independence OxLife Inc
Precision EasyPulse PM4150 Precision Medical
Philips/Respironics EverGo Respironics Inc
Philips/Respironics SimplyGo Respironics Inc
Caire Equinox Model 4000 Sequal Technologies
Oxywell Model 4000 Sequal Technologies
Sequal Eclipse Sequal Technologies
Sequal Equinox Sequal Technologies
Sequal SAROS Sequal Technologies
VBOX Trooper VBOX Inc

Not Travelling Due to Illness

Sometimes the unexpected happens. If you can’t travel due to your own illness or an immediate family member’s illness, the following options are available to you:

  • You may change the name on your booking for a fee.
  • You may change the date on a booking (subject to availability) for a fee.
  • You may choose to cancel your flight and claim through your insurance company. We can provide you with confirmation of a cancelled flight for your insurers if you fill in an insurance request form.

Please contact us for more information.

Seatbelt Extensions

Seatbelt extensions are available on all of our aircraft. Simply advise cabin crew when boarding if you require a seat belt extension. Seatbelt extensions can’t be pre-booked. If you require a seatbelt extension, you will unfortunately be unable to sit at an exit row.

SPECIAL ASSISTANCE

Dietary Needs

Require special foods? We’re here to help

Dietary Needs

We’re delighted to cater for your in-flight food requirements to and from North America. We just ask that you make your request at least 24 hours before your flight departure.

 

Special Meals

Our special meals are listed in the table below. We take pride in our food and all of our special meals are prepared using the finest ingredients and balanced with the recommended intake of calories. Unfortunately we can’t offer variations of these, and requests for specific items of food to suit personal preferences can’t be accepted.

If you make your booking over the phone, you can add a special meal at that time. If you forget, or if you booked online, don’t worry as you can add a special meal request up to 24 hours before your flight departure time. Contact usand we’ll be delighted to help you. Please check that you’ve got your booking reference to hand to make things easier.

Once on board the aircraft, it’s always a good idea to let cabin crew know that you’ve ordered a special meal.

Trip Tip:

Note the 4-letter code in the table below. This is the standard airline code for particular special meals and you’ll notice this appearing in different places during the course of your trip.

 

Type of Meal Code Description
Child’s Meal CHML If travelling with a small child, you may wish to order something that they will find more appealing.
Diabetic Meal DBML Prepared to facilitate passengers who may need to control their blood sugar levels. These meals exclude all sugars, syrups, jams, cakes and chocolate.
Gluten Intolerant Meal GFML Excludes wheat, barley, oats and rye. Accordingly, we don’t offer bread and pastries/cakes (unless wheat free) or any flour-based products.
Kosher Meal *KSML Prepared strictly in accordance with Jewish dietary laws.
Low Fat Meal LFML When preparing the low fat meal we minimise foods with a high fat content.
Low Lactose LLML Contains low levels of milk, cheese, cream, yoghurts or any other dairy product or derivative.
Low Salt LSML Prepared using produce with no salt, MSG or baking powder/soda added during preparation.
Moslem Meal MOML Doesn’t contain pork, alcohol or derivatives of these products.
Vegetarian Lacto-Ovo Meal VLML Doesn’t contain any meat, poultry, or seafood. It may, however, include dairy products such as milk, butter or cheese.
Vegetarian Vegan Meal VGML Doesn’t contain any dairy products, meat, poultry, or seafood.

*If you are travelling in our Business Class cabin your request for (KSML) must be done at least 48hrs prior to flight departure.

Peanut Allergies

While we don’t serve peanuts or derivatives as part of snacks or meals, there may be trace elements of unspecified peanut ingredients (including peanut oils) in meals and snacks. Regrettably, we cannot offer a special meal that is nut/peanut-free. We also can’t prevent other passengers from bringing nut-based products on board and consuming them during the course of a flight and therefore strongly encourage customers with allergies to take all necessary medical precautions to prepare for the possibility of exposure.

If you suffer from a peanut allergy, please make our cabin crew aware of this whilst you’re boarding.

Please contact us for more information.

Contact

It’s our goal to have every guest enjoy their flying experience as much as we enjoy providing it to you. Our staff are trained to provide guests with exceptional care and assistance. In order to plan the assistance for your unique travel needs please let us know your requests at time of booking or no later than 48 hours in advance. Please call
(353) 1 886 2009 in Ireland or (877) 351-6882 in North America or email specialassistance@aerlingus.com.

If you have a disability and are experiencing difficulty accessing aerlingus.com please email webassist@aerlingus.com.

 

 

Aer Lingus Special Assistance

Aer Lingus Special Assistance
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