Ryanair

Special Assistance – Online Guide

At Ryanair, we endeavour to ensure that all of our customers have a pleasant journey, whatever their needs.

View our online guide to special assistance in the video below.

Where do I go in the airport to get my pre-booked special assistance?

There is a special assistance desk located within the airport. If you have pre-booked airport special assistance, on arrival at the airport please present your online boarding pass at the special assistance desk.

In order for the airport to effectively provide pre-booked special assistance, passengers must present themselves at the airport special assistance desk 2 hours before their flight departure time.

What is a Therapeutic Oxygen – Medical Clearance Form?

Therapeutic Oxygen is restricted to one customer per flight. If you require it please contact our special assistance line. They will check availability and send you a Therapeutic Oxygen Medical Clearance form.

This form must be completed and sent back to us for validation between 14 days up to 2 days prior to your outbound flight.

Once validated the form will be returned to you via email and should then be presented to cabin crew on boarding the aircraft.

*Please note that therapeutic oxygen cannot be provided on Ryanair flights that are operated by Air Explore or Smartlynx.

Travel cannot be permitted without a validated Therapeutic Oxygen Medical Clearance Form

What is a medical equipment baggage waiver letter?

A Medical equipment baggage waiver letter is required to carry any medical equipment or supplies onboard a Ryanair flight.

Passengers’ with pre-existing medical conditions who need to carry medical equipment/supplies in addition to their checked/hand baggage allowance should contact our Special Assistance Line well in advance of travel.

On provision of a doctor’s letter confirming their requirements, a medical equipment baggage waiver letter will be issued.  Only items listed in the waiver letter will be accepted for carriage free of charge. Please ensure that these items are packed separately and available for inspection at the airport.

What is a “Fit to Fly Form”?

Most customers with existing medical conditions are able to fly without difficulty. However, occasionally certain precautions need to be taken.

 

A Fit to Fly Form is required to be completed when:

  • Fitness to travel is in doubt as a result of recent illness, hospitalisation, injury or surgery
  • If you have an existing unstable medical condition
  • You wish to use medical equipment or therapeutic oxygen on-board (Please see relevant FAQs)

 

If you are in any doubt about your fitness to fly please consult your doctor before booking your flight.

A Fit to Fly Form can be obtained by contacting our Special Assistance Line

Unfortunately we are unable to accommodate stretchers on Ryanair flights

How far in advance do I need to book airport special assistance?

If you, or a member of your party, requires special assistance at the airport you will need to book these services in advance.

We recommend that you request these services when you book your flight, but you can pre-book them on the Ryanair website up to 48 hours before the scheduled flight departure time.

After this time and up to 12 hours prior to scheduled flight departure, passengers should contact our Special Assistance line (subject to opening hours). If you do not provide 48 hour’s notice, the required assistance may not be available and your travel plans may be disrupted.

In order for an airport to provide pre-booked special assistance, passengers should present themselves at the airport special assistance desk 2 hours before their flight departure time.

Can I bring my own electric wheelchair/mobility scooter.

Yes you can travel with your own electric wheelchair or mobility scooter but you are required to advise us at least 48 hours in advance of your flight of the make, model, weight and lowest collapsed height of the wheelchair.

Please book the assistance required on www.ryanair.com and if you have selected that you are travelling with an electric wheelchair/scooter, you will subsequently receive an email requesting the details of your mobility device.

Alternatively, once the assistance is booking online you can click here to submit this information and our dedicated Special Assistance team will add it to your booking.

Passengers are asked to bring the operating instructions to the airport.

In order to be accepted onto the flight electric wheelchairs and mobility scooters must comply with the following rules:

  • We only accept dry/gel cell or lithium-ion (wheelchair) batteries (lithium-ion batteries cannot exceed a total of 300 watts)
  • The dimensions of the wheelchair when collapsed must not exceed 81cms (height), 119cms (width) and 119cms (depth)
  • The battery power must be isolated and exposed terminals protected from short circuiting, to protect the wheelchair/mobility aid from inadvertent activation, please remove the key, deactivate using the joystick or deactivate using an isolation switch or buttons, or other isolation mechanism (such as Anderson Connector or Airsafe plug ).

Some things to note:

The 32kg single item weight limit does not apply to mobility equipment.

No wheelchairs are permitted to travel in the aircraft cabin and segways cannot be carried.

We recommend that travel insurance cover for their mobility aids be purchased as an airline’s liability is limited under the Montreal Convention 1999.

Onboard aisle wheelchair 

We have an onboard aisle wheelchair on each Ryanair aircraft, which crew use to assist reduced mobility passengers getting to and from the aircraft toilet door.

For health and safety reasons our crew cannot assist customers with the following:

  • Moving customers from their seat to the onboard wheelchair or from the chair onto the toilet
  • Administering medication

Onboard Toilets

We have 3 toilets onboard  – 2 at the rear and 1 at the front of the aircraft, they are all equipped with a grip bar.

Can I bring a guide/assistance dog on a Ryanair flight?

Guide and assistance dogs are accepted on all Ryanair EU/EEA and domestic flights. Due to restrictions beyond our control they are not accepted on flights the following routes:

  • Flights to/from Morocco
  • Flights to/from Israel

GUIDE/ASSISTANCE DOGS ARE ACCEPTED ON THE FOLLOWING ROUTES

  •  All Ryanair intra EU/EEA flights
  •  All Ryanair domestic flights

The dogs must have a pet passport or, in countries that don’t issue pet passports, they must have an official veterinary health certificate.

If you wish to travel with a guide/assistance dog you must advise us in advance, preferably on the day of booking. This can be done online or via our Special Assistance Line.
The following rules apply to guide/assistance dogs flying with Ryanair.

  • The dog must be trained to perform tasks for the benefit of an individual with a disability (physical, sensory or psychiatric).
  • The dog should wear a standard identifying jacket or harness throughout the journey.
  • Guide/assistance dogs travel in the aircraft cabin and must sit on the floor at the passenger’s feet.
  • A maximum of four guide/assistance dogs are permitted per flight.
  • The dog along with containers and food are carried free of charge.

 

Specific Guidelines for the entry of Guide/Assistance Dog into the UK & Republic of Ireland

  •  When entering the UK or Republic of Ireland, passenger’s travelling with a guide/assistance dog must carry either:Valid EU pet passport
    or
    Third country official veterinary health certificate (plus required medical documentation)
  •  The EU Pet Passport or veterinary health certificate must be supported with documentation confirming that the guide/assistance dog is affiliated to one of the following organisations to enable entry to the UK or the Republic of Ireland.International Guide Dog Federation
    Assistance Dogs UK
    Assistance Dogs International (ADI)

 

Specific Guidelines for Guide/Assistance Dog Entry travelling on Intra EU/EEA Flights

  •  Passengers travelling with a guide/assistance dog must carry a valid Pets Passport* or third country official veterinary certificate* (plus required medical documentation) on all EU/EEA flights.
  • The EU Pet Passport or veterinary health certificate must be supported with documentation confirming that the guide/assistance dog is affiliated to one of the following organisations to enable entry to EU/EEA countries.International Guide Dog Federation
    Assistance Dogs International (ADI)

 

General Guidelines for Travel

  • To be accepted on a Ryanair flight a guide/assistance dog must be trained to perform tasks for the benefit of an individual with a disability (physical, sensory or psychiatric) and must be certified by an organisation that is a full member of Assistance Dogs International (ADI), Assistance Dogs UK or International Guide Dog Federation (IGDF), the accrediting bodies for assistance dog organisations worldwide.
  • Emotional support or therapy dogs that are not recognised as assistance dogs by the above organisations are not permitted to travel with Ryanair.
  •  The guide/assistance dog shall wear a standard identifying jacket or harness throughout the journey.
  •  Guide/assistance dogs travel in the aircraft cabin and must sit on the floor at the passenger’s feet.  A maximum of four guide/assistance dogs are permitted per flight. The dog along with containers and food are carried free of charge.
  •  Any passenger wishing to travel with their guide/assistance dog on board should pre-advise us preferably on the same day as booking. This can be done online or via the Ryanair Special Assistance Line.

 

Please note: failure to pre-advise us may result in the service being unavailable on arrival at the airport and you being unable to travel on your booked flight.

*Pets Passport:   It is the passenger’s responsibility to ensure that the Pet Passport presented is up to date and complies with the vaccination and treatment requirements of the destination country.  We cannot accept liability for any guide/assistance dogs that are incorrectly documented.  We recommend if you have any doubts about your dog’s eligibility to travel that you contact the destination airport prior to travel, to confirm Pet Passport details.

*Third country veterinary health certificate: Guide dog and assistance dog owners in countries which do not issue Pet Passports, will need to obtain an official veterinary health certificate to show that their dog complies with the rules of the Pet Travel Scheme.

Should I advise Ryanair of my condition in advance, if airport assistance is not required

If you are blind/vision impaired or profoundly deaf, but do not require any airport assistance, you should still notify us in advance of your flight, preferably on the day of booking.

This is to ensure that the cabin crew can provide an appropriate safety demonstration.

This can be done online  using the following steps:

  • Enter the booking reference and the email address used to make the booking here to retrieve your booking.
  • Click “Manage booking” button and select “Add special assistance”.
  • Tick the passenger you would like to add special assistance for.
  • Select “Blind/vision impaired – requires no assistance” from the dropdown menu.
  • Answer the question on whether the passenger will be using a wheelchair at the airport. This is preset to “No”.
  • Click “Confirm” to confirm adding this special assistance to your booking.

Onboard aisle wheelchair and toilets

Every Ryanair aircraft has an onboard aisle wheelchair, which crew use to assist reduced mobility passengers getting to and from the aircraft toilet door.

For health and safety reasons our crew cannot assist customers with the following:

  • Moving customers from their seat to the onboard wheelchair or from the chair onto the toilet
  • Administering medication

Onboard Toilets

We have 3 toilets onboard  – 2 at the rear and 1 at the front of the aircraft, they are all equipped with a grip bar

Medical Personal Devices (MPD)

Can I carry a Medical Personal Device (MPD)?

 

Carriage of Medical Personal Devices

You can carry MPD’s such as a TENS machine (transcutaneous electrical nerve stimulation) aspirators/suction machines etc. in the cabin of the aircraft without prior notification, provided the item is within the cabin baggage dimensions.

 

Passengers wishing to carry an MPD in addition in addition to their baggage allowance (either checked and cabin) should obtain a Medical Equipment Baggage Waiver letter by calling our Special Assistance line.This waiver letter must be presented at the bag drop desk or at the boarding gate if travelling with no checked baggage.

 

 

Use of Medical Personal Devices during Flight

If you wish to use a (MPD) during the flight please contact our Special Assistance line to obtain prior approval. You will need to complete a “fit to fly form” which will be sent to you once you have contacted our Special Assistance Line.

 

Your completed “Fit to fly form” must be returned to Ryanair between 14 up to 2 days prior to travel for validation. The validated “Fit to fly form” must be carried on all flights and produced to our cabin crew on boarding the aircraft.

 

Some Medical Personal Devices may not be suitable for inflight use and if you are unsure please contact the Special Assistance line

Special Assistance Seating/Postural Supports

We endeavour to ensure that all our customers have a pleasant journey, whatever their needs. If you have a disability of any kind, or your mobility is reduced, we offer a range of services to help you at the airport and onboard our planes.

The below information is for disabled passengers, who cannot sit upright unaided and who do not meet the criteria for sitting on an adults lap or for using a car seat.

What you need to do 

  • If you wish to use one of the accepted postural aids onboard (see list below), please ensure that you contact us at least 48 hours before your scheduled departure time (although we would recommend to do this at the time of booking) to inform us and we will allocate a seat that is suitable to the support system, free of charge.
  • There are a number of child restraints and postural supports that are accepted for use onboard our aircraft. We have these below.
  • Ryanair do not provide these items.
  • These supports may be used in addition to an aircraft safety belt, subject to certain safety restrictions.
  • Unfortunately we are unable to permit the use of postural supports for children under 2 years.
  • Information on these products listed below can be found on the internet through the links below and we recommend you research this information before making your booking to see if your needs can be met.

You can contact our Special Assistance department via our online chat service or by telephone.

Postural Support Aids

The following postural supports are permitted for use onboard which must be supplied and fitted by the passenger:

  1. Meru Travel Chair(provided by the passenger)

The Meru Travel Chair provides postural support for disabled children aged approximately 3 – 11 years who are unable to use the aircraft seating when flying on commercial aircraft.

  1. Crelling Harness(provided by the passenger)

HSB1 – This support consists of shoulder straps only, which are designed to convert a simple belt into a supportive harness – Suitable for passengers from 9 years to adult.

Model 27 – This is a full 5 point harness designed to offer additional support and is suitable for passengers from 2 years to adult. Passengers using postural supports must be accompanied by an adult (over 16)

The Crelling harness must be used as per manufacturer’s instructions (weight, age, installation) and it would be helpful for passengers to have the installation instructions available for reference on board.

  1. Amsafe CARES(Child Aviation Restraint System) (provided by the passenger)

This is a belt and buckle device that attaches directly to the aircraft seat and is used in conjunction with the aircraft seatbelt. It is designed specifically for aviation use for children who weigh between 22 and 44 pounds (10kg – 20kg).

The restraint must be provided by the passenger themselves and must be used as per the manufacturer’s instructions (weight, age, installation) and it would be helpful for passengers to have the installation instructions available for reference on-board.

A passenger using the CARES restraint must be accompanied by an adult (over 16).

  1. Firefly GoTo SeatSize 2 (provided by the passenger)

This is a lightweight, portable seating solution for children 2-5 years needing additional postural support and stability.

  1. Burnett Body Support(provided by the passenger)

The system is based around a sealed welded casing filled with micro beads, which flow to mould to an individual’s profile. By extracting the air via a valve the casing contracts and the beads static nature bring them together to provide a mould. This system is available in different sizes to meet the physical dimensions of the individual passenger.

 

How to contact us

You can speak to our Special Assistance team via chat or by calling our Special Assistance line.

Can I carry Lithium ion batteries in the aircraft cabin?

You can carry a maximum of two spare lithium ion batteries in carry-on baggage and these must be individually protected to prevent short circuits.   Battery terminals must be either recessed or packaged so as to prevent contact with metal objects including terminals of other batteries.

If I have a medical condition such as a stroke, epilepsy, heart condition, asthma or have recently had an operation can I still fly?

If you are in any doubt about your fitness to fly we recommend that you contact your doctor.

Ryanair only requests medical clearance in certain circumstances.

Examples include recent illness, hospitalisation, injury, surgery or a long standing condition when special services may be required e.g. therapeutic oxygen

Customers with medical conditions such as heart disease or breathing difficulties are recommended to discuss their trip with their doctor prior to making a reservation.

I have a nut allergy, can I still fly?

Please be aware that we cannot guarantee a peanut free aircraft as other passengers may bring their own peanut products onboard and some of our snacks onboard may contain traces of nuts.

Do diabetic customers need to preadvise?

No. Diabetic customers do not need medical clearance to travel provided their condition is stable.

If a customer is unable to administer their own medication then they should travel with an accompanying passenger who can help them.

You will also need to carry a doctor’s letter confirming the requirement to carry syringes, needles and medication onboard the aircraft

Please note that syringes, needles and medication must not be disposed of onboard the aircraft.

Customers required to travel with an accompanying passenger

For safety reasons on Ryanair flights we require an able bodied person aged 16 and over to accompany a reduced mobility passenger who is not self-reliant.

Guidelines for Air Passenger Self Reliance:

The below information regarding air passenger self reliance is set out by the UK Department for Transport -Access to Air Travel for Disabled People: Code of Practice (July 2008) and in the Guidelines of the European Commission on the application of Regulation EC 1107/2006 (2012).

Each passenger must be self reliant by reference to all of the categories below. If not, then he/she must travel with an able bodied accompanying adult aged 16 and over who is capable of providing the assistance required. Otherwise, the passenger will be denied boarding.

  • Passengers must be able to fasten and unfasten their seatbelt when instructed to do so by crew;
  • Passengers must be able to retrieve and fit a lifejacket unaided when instructed to do so by crew;
  • Passengers must be able to don an oxygen mask unaided when instructed to do so by crew;
  • Passengers must be able to understand the safety briefing and any advice and instructions given by the crew in an emergency situation.

We also expect passengers who require assistance in any of the following areas to travel with a personal assistant. Failure to do so may lead to denial of boarding if we reasonably believe that the passengers’ carriage may pose a risk to safety.

  • Feeding (passengers must be able to feed themselves unaided);
  • Toileting (passengers must be able to use to the toilet facilities unaided);
  • Medicating (passenger must be capable of administering their own medicines and medical procedures).

Where a reduced mobility passenger is travelling with an accompanying adult, we will do our best to ensure  the accompanying passenger is seated next to them.

Each able bodied accompanying adult cannot assist more than one reduced mobility passenger and must purchase the prevailing adult fare.

In order for an airport to provide pre-booked special assistance, passengers must present at the special assistance desk at least 1 hour 40 minutes before their flight departure.
Passengers with pre-booked assistance requirements should arrive at the boarding gate at least 30 minutes prior to the flight departure.

Can I travel if I have a minor infectious disease/skin condition?

All air carriers have the right to refuse to carry passengers with conditions that may worsen, or have serious consequences, during the flight (Click here for the World Health Organisation fitness to fly information).

If there is any concern or indication that a passenger could be suffering from an infectious disease/skin condition then the airline may require medical clearance.

If you are travelling with any visible skin conditions (which may include but are not limited to the below) we recommended that you travel with a medical certificate or doctor’s letter confirming that you are fit to fly.

Anyone travelling with any of the following conditions is required to produce a medical certificate confirming that they are fit to fly:

Rubella: Passengers can be accepted for travel four (4) days after the appearance of the rash.

Measles: Passengers can be accepted for travel seven (7) days after the appearance of the rash.

Mumps: Passengers can be accepted for travel when all swelling has subsided. This is usually after seven (7) days however it can take up to 14 days.

Chicken pox: Passengers can be accepted for travel seven (7) days

after the appearance of the last new spot.

Carriage of special medical items

If you wish to use or carry a special medical item onboard we recommend that you contact our special assistance line. Certain items such as Portable Oxygen Concentrators (POC) that meet regulatory requirements are approved for onboard use. Other medical equipment such as a CPAP or Portable Dialysis Machine can be carried but cannot be used onboard.

Our special assistance team will determine if your request can be approved and provide authorisation to carry the item.

What types of airport special assistance are available?

There are a number of types of airport special assistance available. Excluding oxygen, these options can all be booked in advance online or by calling our special assistance line.

For safety reasons on Ryanair flights we require an able bodied person aged 16 and over to accompany a reduced mobility passenger who is not self-reliant.

Guidelines for Air Passenger Self Reliance:

The below information regarding air passenger self reliance is set out by the UK Department for Transport -Access to Air Travel for Disabled People: Code of Practice (July 2008)

Each passenger must be self reliant by reference to all of the categories below. If not, then he/she must be travel with an able bodied accompanying person aged 16 and over who is capable of providing the assistance required.

  • Passengers must be capable of using toilet facilities unaided
  • Passengers must be capable of feeding themselves unaided
  • Passengers must be capable of administering their own medicines and medical procedures unaided.
  • Can support their upper body without assistance

Where a reduced mobility passenger is travelling with an accompanying person, we will do our best to ensure the accompanying passenger is seated next to them

In order for an airport to provide the required special assistance, passengers must check-in at least 1 hour 40 minutes before their flight departure

Passengers with prebooked assistance requirements should arrive at the boarding gate at least 30 minutes prior to the flight departure.

The able bodied accompanying adult can’t assist more than one reduced mobility passenger and must purchase the prevailing adult fare.

Special Assistance Options

Option 1: (CODE: WCHR) Passenger requires assistance (departure & arrival) through the airport to the boarding gate

Option 2: (CODE: WCHC) Passenger requires assistance (departure & arrival) through the airport and lift on/off to/from the aircraft seat

Option 3 :(CODE: WCHS) Passenger requires assistance (departure & arrival) through the airport and up/down the aircraft steps

Option 4: (CODE: BLND) Blind/vision impaired passenger requires a walker (departure & arrival) through the airport to the aircraft seat and separate safety briefing from the cabin crew

Option 5: (CODE: BDGR) Passenger travelling with a guide/assistance dog that requires a walker (departure & arrival) through the airport to the aircraft seat and separate safety briefing from the cabin crew

Option 6:(CODE: BLDP) Passenger is blind or vision impaired but requires no assistance (travelling alone or accompanied)

Option 7: (CODE: DPNA) Self-reliant passenger with an intellectual disability who can understand & respond to safety instructions who requires assistance (departure & arrival) through the airport to the boarding gate (departure & arrival)

Option 8 (CODE: DEAF) Passenger is profoundly deaf and requires a separate safety briefing onboard the aircraft

Option 9 (CODE:PETC) Passenger travelling with a guide/assistance dog – no special assistance services required

Option 10 (CODE: OXYG):A passenger requiring in-flight therapeutic oxygen must prebook and pay for the service at least 7 days prior to travel, by contacting our Special Assistance Line. For full details /restrictions click here.

Cabin seating restrictions for customers with disabilities

There are some seating restrictions in place for customers with disabilities.  Customers who have limited mobility in the cabin (see assistance types below) or who are using therapeutic oxygen, an Amsafe, Crelling harness, Burnett Body Support, GoTo seat or Meru chair will be allocated a suitable seat on-board, free of charge, along with one travel companion. (To receive one of these allocated seats please email or call our special assistance team or chat online with a member of our team). These customers will be boarded after general boarding is completed.

Seating Restrictions

For safety reasons customers requiring one of the below types of airport special assistance should be seated next to a window UNLESS the window seat is occupied by a travel companion or the flight load allows for empty seats between the disabled customer and the window.

1.Passengers travelling with guide/assistance dogs

Assistance type (BDGR) Customer travelling with a guide/assistance dog that requires a walker through the airport (departure & arrival) to the aircraft seat and separate safety briefing from cabin crew

Assistance type (PETC) Customer travelling with a guide/assistance dog, but requires no special airport special assistance services

  1. Passengers, with limited or no mobility in the cabin

Assistance type (WCHC) Customer requires assistance through the airport (departure & arrival) and to be lifted on/off the aircraft and to the aircraft seat

Assistance type (WCHS) Customer requires assistance through the airport (departure & arrival) and up/down the aircraft steps

3.Passengers with an intellectual disability

Assistance type (DPNA) Self-reliant customer with an intellectual disability who can understand & respond to safety instructions who requires assistance through the airport (departure & arrival) to the boarding gate.

4.Passengers who are blind/vision impaired requiring assistance

Assistance type (BLND) Blind/vision impaired customer requires a walker (departure & arrival) through the airport to the aircraft seat and separate safety briefing from the cabin crew

Customers who have booked any other type of airport special assistance

Customers who have prebooked any other type of airport special assistance are NOT allocated a specific seat onboard and can either purchase a Premium or Regular seat (except emergency exit seats) during initial booking, through My Bookings or during Online Check In or be randomly allocated a seat free of charge when checking in online.

 

Please note: seats in emergency exit rows cannot be used by customers requiring airport special assistance of any kind.

Can I pre-book a seat onboard when using airport special assistance services?

There are some seating restrictions in place for customers with disabilities.  Customers who have limited mobility in the cabin (see assistance types below) or who are using therapeutic oxygen, an Amsafe, Crelling harness or Meru chair will be allocated a suitable seat on-board, free of charge, along with one travel companion. (To receive one of these allocated seats please email or call our special assistance team or chat online with a member of our team). These customers will be boarded after general boarding is completed.

Seating Restrictions

For safety reasons customers requiring one of the below types of airport special assistance should be seated next to a window UNLESS the window seat is occupied by a travel companion or the flight load allows for empty seats between the disabled customer and the window.

1.Passengers travelling with guide/assistance dogs

Assistance type (BDGR) Customer travelling with a guide/assistance dog that requires a walker through the airport (departure & arrival) to the aircraft seat and separate safety briefing from cabin crew

Assistance type (PETC) Customer travelling with a guide/assistance dog, but requires no special airport special assistance services

  1. Passengers, with limited or no mobility in the cabin

Assistance type (WCHC) Customer requires assistance through the airport (departure & arrival) and to be lifted on/off the aircraft and to the aircraft seat

Assistance type (WCHS) Customer requires assistance through the airport (departure & arrival) and up/down the aircraft steps

3.Passengers with an intellectual disability

Assistance type (DPNA) Self-reliant customer with an intellectual disability who can understand & respond to safety instructions who requires assistance through the airport (departure & arrival) to the boarding gate.

4.Passengers who are blind/vision impaired requiring assistance

Assistance type (BLND) Blind/vision impaired customer requires a walker (departure & arrival) through the airport to the aircraft seat and separate safety briefing from the cabin crew

Customers who have booked any other type of airport special assistance

Customers who have prebooked any other type of airport special assistance are NOT allocated a specific seat onboard and can either purchase a Premium or Regular seat (except emergency exit seats) during initial booking, through Manage Booking or during Online Check In or be randomly allocated a seat free of charge when checking in online.

Please note: seats in emergency exit rows cannot be used by customers requiring airport special assistance of any kind.

Can I purchase an extra seat for a large person?

Yes, large passengers can purchase an extra seat for comfort. To assist in your decision regarding the purchase of an extra comfort seat below, are Ryanair’s seat dimensions.

 

RYANAIR AIRCRAFT SEAT DIMENSIONS

Seat width from between seat armrests is 43.2cms or 17 inches

Seat depth is 58cms or 22.8 inches.

Seat height is 69 cms or 27.2 inches

Seat pitch (distance from the back of the seat to the tray table in front)  76.2 cms or  30 inches

To book an extra seat for comfort go online and select 2 seats the first seat should be booked in the actual passenger’s name and the extra seat should be entered as COMFORT SEAT as the Last Name and EXTRA as the first Name. The name EXTRA COMFORT SEAT will then be displayed on the reservation and online boarding pass.

Allocated seating in emergency rows 1,16 and 17 may not be purchased if you have purchased an extra seat for item/comfort.

Please note that all passengers purchasing an extra seat can use online check-in. The same travel document details must be entered for both seats when checking in online. Online check-in is available from 30 days prior up to 2 hours before the scheduled flight departure times if you have purchased allocated seats. If you choose not to purchase an allocated seat check in will only be available from 7 days up to 2 hours prior to each scheduled flight departure. Free allocated seats will be available between 4 days and 2 hours before each booked flight as of 01st November 2016. There is no cabin or checked baggage allowance associated with the purchase of an extra seat.

Spanish Resident and Large Family subsidy is not applicable on EXTRA seats

Can I carry a portable oxygen concentrators (POC)?

 

If you wish to travel with a POC please contact our Special Assistance Line to obtain prior approval and a Medical Equipment Approval & Baggage Waiver

This approval & waiver letter must be presented at the Bag Drop desk or at the boarding gate if travelling with no checked baggage.

Use of POC during Flight:

If you wish to use a POC during your flight please contact our Special Assistance line to obtain prior approval and a “Fit to Fly” form.

You must complete the “Fit to Fly” form and return it to Ryanair between 14 and up to 2 days prior to travel for validation.

You must carry the validated “Fit to Fly” form on all flights and produce it to our cabin crew on boarding the aircraft.

If the POC is to be used onboard it is the passenger’s responsibility to ensure that they have a sufficient number of fully charged batteries for the duration of the flight and any possible delays, as POC or batteries cannot be charged on board.  Click here for important battery information

Why not hire/rent a Portable Oxygen Concentrator for use onboard and during your travels?

It may be easier to hire or rent a POC for use onboard or while you are away. 
Ryanair are pleased to recommend Pure 02 who specialize in providing the latest portable and stationary concentrators for oxygen users whilst travelling.

Pure 02 have vast experience in making holidays and weekend breaks away stress-free for many oxygen users and work closely with Ryanair and individual users.  Pure 02’s promise is to take away the anxiety of travelling when on oxygen, giving you the confidence to rely on a reputable company who know the industry inside and out. Pure 02’s specialist rental department is open 24/7, with all advisors fully qualified to help you make the most of your forthcoming holiday.

Click here for direct link to Pure 02 website

N.B.  An oxygen concentrator should not be confused with either compressed oxygen or an oxygen generator which are not permitted to be brought onto a Ryanair aircraft.

Can I travel with a broken limb in a cast?

 

If you have a broken limb in a cast you should advise Ryanair of both your condition and assistance requirements (if applicable) either at the time of booking online or via our Special Assistance line preferably on the day of booking.

If you are traveling with upper limbs in cast, waist and above, you will only require one seat.

If you are travelling with a full leg in cast you must purchase *3 seats* in total, per journey, to travel. This will enable the leg to be elevated during the flight and reduce swelling.

If you are travelling with lower leg in plaster, below the knee only, you will only require one seat.

If a plaster cast has been fitted on any limb for less than 48 hours then the cast needs to be split (the split needs to run along the entire length of the cast)

If the plaster cast been fitted for more than 48 hours there is no requirement for the cast to be split. This is applicable for both plaster of paris and resin casts.

*3 seats* – To book 2 extra seats for a full leg cast – go online and select 3 seats:

 

  • 1st seat should be booked in the actual passenger’s name
  • 2nd seat should be entered as LEGSEAT ONE as the Last Name and EXTRA as the First Name.
  • 3rd seat should be entered as LEGSEAT TWO as the Last Name and EXTRA as the First Name

The name EXTRA LEGSEAT ONE and EXTRA LEGSEAT TWO will then be displayed on the online boarding passes.

Please note that all passengers purchasing extra seats can use online check-in. The passenger’s travel document details must be entered for the extra seats when checking in online. Online check-in is available from 30 days prior up to 2 hours before the scheduled flight departure times. There is no cabin or checked baggage allowance associated with the purchase of extra seats. If you choose not to purchase an allocated seat online check-in will only be available from 7 days up to 2 hours prior to each scheduled flight departure.Free allocated seats will be available between 4 days and 2 hours before each booked flight as of 01st November 2016

Customers who have booked an extra seat should contact our call centre to ensure that all the seats are located together.

** Spanish Resident and Large Family subsidy is not applicable on EXTRA seats**

Am I fit to fly?

There are some conditions that require medical clearance before you will be allowed to fly. We recommend that you consult with your doctor in advance of travel if you have recently had surgery or if you suffer from any of the conditions listed below.

Please note that this list is simply a guideline, you should contact your doctor with any queries about your own suitability to fly.

Condition/Surgery Travel Allowed After (No. of days)
Appendectomy or abdominal keyhole surgey 4 days
Broken Bones Passengers should pre advise Ryanair of their condition and assistance requirements (if applicable) at the time of booking online or via our Special Assistance line perferably on the day of booking. Please click here for more information.
Cataract or corneal laser or other eye surgery 1 day
Chronic bronchitis, emphysema or other forms of chronic obstructive pulmonary disease You may be able to travel with therapeutic oxygen. There is a charge for this service and it must be booked in advance of travel by calling our Special Assistance Call Centre line.
Epilepsy Unless advised otherwise by your doctor you should not travel within 24 hours of a grand mal fit.
Heart Attack Unless advised otherwise by your doctor you should not fly within 7 days of a heart attack and only then if it is essential (e.g. if you need to be repatriated from overseas) and, ideally, delay travel for up to 4 weeks or longer if there any complications.
Infectious Disease All airlines have the right to refuse to carry passengers with conditions that may worsen or have serious consequences during the flight. Please click here for more information.
Major chest, abdominal or cranial surgery, or middle ear surgery 10 days
Tonsillectomy 6 days

 

Carriage of a portable dialysis machine

Portable dialysis machines (PDM):

  • Cannot be used at any time during a flight.
  • May be carried, but not used, in the cabin of the aircraft without prior notification provided the item is within the cabin baggage dimensions. A PDM maybe carried , but not used, in addition to your baggage allowance (checked and/or cabin) you should obtain a Medical Equipment Baggage Waiver letter by contacting our Special Assistance department via our online chat service or by telephone. This waiver letter must be presented at the bag drop desk or at the boarding gate if travelling with no checked baggage.

 

Can I carry a Respiratory Personal Device?

Carriage of a Respiratory Personal Device (RPD):

you can carry an assistive or non-oxygen generating support device such as a respirator, nebulizer, ventilator, CPAP (continuous positive airway pressure) or BiPap machine in the cabin of the aircraft without prior approval, provided the item is within the cabin baggage dimensions.

If you wish to carry an RPD in addition to your baggage allowance (either checked and cabin) you will need to sobtain a Medical Equipment Baggage Waiver letter by calling our Special Assistance line. This waiver letter must be presented at the bag drop desk or at the boarding gate if you are travelling with no checked baggage.

Use of a Respiratory Personal Device during a Flight

CPAP machines are not permitted for use on board.

If you wish to use another type of RPD, such as a respirator or nebulizer, during your flight please contact our Special Assistance line to obtain prior approval. To use one of these machines onboard you will need to complete a “Fit to fly form” which will be sent to you once you have contacted our Special Assistance Line.

Your completed “Fit to fly form” must be returned to Ryanair between 14 up to 2 days prior to travel for validation. The validated “Fit to fly form” must be carried by on all flights and produced to our cabin crew on boarding the aircraft.

Some devices including, but not limited to, CPAP machines may not be suitable for inflight use and if you are unsure please contact our Special Assistance line

Carriage of medical syringes onboard

Passengers are permitted to carry syringes in the aircraft cabin, if they are needed for medical reasons (for example a diabetic passenger).

However, passengers should carry a doctor’s letter to evidence this requirement on all flights.

Everything you need to know about therapeutic oxygen onboard

 

Therapeutic oxygen can be booked by contacting us using online chat

There are a number of requirements for this service:

  • We recommend contacting us on the same day as the flight booking is made or at the latest 3 days prior to travel, as we are permitted to provide only one inflight therapeutic oxygen request per flight.
  • Following this notification, a RYANAIR THERAPEUTIC OXYGEN – MEDICAL CLEARANCE FORM will be sent to the customer for completion and return. Please see our Therapeutic Oxygen – Medical Clearance Form FAQ for more information.
  • A RYANAIR THERAPEUTIC OXYGEN – MEDICAL CLEARANCE FORM must be completed and returned to Ryanair between 14 and 2 days prior to travel, in order for it to be validated by us and returned before travel.
  • The customer must carry the validated Therapeutic Oxygen Medical Clearance form on all flights and cannot be accepted for travel without it.
  • The customer must also carry a “FIT TO FLY FORM”. For more information on this, please see our What is a “Fit to Fly Form”? FAQ
  • For safety reasons Ryanair does not permit customers to take their own therapeutic oxygen onboard the aircraft.
  • A fee per flight applies* to the provision of therapeutic oxygen. Please see our table of fees in this link. The fee is payable at the time the Therapeutic Oxygen Medical Clearance Form is returned for validation.

Restrictions on this service

  • We are permitted to provide one inflight therapeutic oxygen request per flight. So we recommend contacting us on the same day as the flight booking is made.
  • Ryanair supplies therapeutic oxygen at a continuous flow rate of 2 litres per minute – max duration of 250 minutes.
  • Ryanair cannot accept passengers for travel requiring a continuous supply of oxygen of more than 250 minutes. However, customers should also refer to our FAQ on the use of portable oxygen concentrators.
  • Please note that therapeutic oxygen cannot be provided on Ryanair flights that are operated by Air Explore or Smartlynx.

*This charge is subsidised by Ryanair and includes administrative costs, maintenance of the cylinders, refilling after use, etc.

Special assistance numbers

 

 

 

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