Air Dolomiti

Special assistance

Pregnant women and unaccompanied children

  • Flying when pregnant

    Flying is problem-free for women with uncomplicated pregnancies. All the same, we recommend pregnant women check in advance with their doctor about flying.

    Until the end of the 36th week of pregnancy or up to 4 weeks before the due date, pregnant women with complication-free pregnancies can fly Air Dolomiti without a medical certificate.

    From the 28th week of pregnancy, however, we recommend bringing a recent medical certificate containing:
    •    confirmation that the pregnancy is complication-free
    •    the expected due date
    •    the doctor must expressly state the patient’s pregnancy does not prevent her flying

    In the event of twins or multiple pregnancies it is possible to fly until the end of the 28th week.

  • Unaccompanied children

    Children aged between 5 and 11 years can only fly unescorted if they use the compulsory UMNR service or if they are travelling with a passenger at least 12 years old.

    For Italian minors departing from Italian airports, these provisions are extended for a further two years; hence minors aged between 5 and 13 years can only fly unescorted if they use the compulsory UMNR service or travel with a passenger aged at least 14.

    The UMNR service is not compulsory but optional for all minors between the ages of 12 (14 for Italian minors) and 17.
    All minors with Italian citizenship who use the UMNR service must be in possession of a Dichiarazione di Affido entrusting them to the Airline. This document must be requested from an Italian police station (not available from the airport police office); if the minor lives outside Italy, the document can be issued by an Italian embassy or consulate.

    To apply for the UMNR service, please contact the airline’s Sales Center or the travel agency that made the reservation, providing the full details of the person accompanying the minor to the airport on departure and the person who will be waiting at the airport on arrival (name, surname, address, telephone number, degree of kinship).

Special assistance

  • Travellers with special needs

    On July 26th 2008 the EC Regulation No. 1107/2006 concerning the rights of disabled persons and persons with reduced mobility when travelling by air has become effective.
    The purpose of the regulation is to assure

    “[…] the protection of and provision of assistance to disabled persons and persons with reduced mobility travelling by air, both to protect them against discrimination and to ensure that they receive assistance.” (art. 1).

    For more information download the EC Regulation No. 1107/2006.The provisions of the Regulation cover all the services required to facilitate all activities involved in departure, transit and arrival at destination.

    To benefit from the assistance services, passengers must notify the carrier or travel agent concerned of the services required at least 48 hours before the published time of departure.

    See the assistance provided by airport management.
    See the assistance provided by carriers.

    Today’s airports offer facilities for passengers with reduced mobility. Information on the assistance available is generally found on the website of the airport concerned. You may also request information directly from the airport administration.

    Contact the Air Dolomiti Sales Center when making your reservation to request the assistance suited to your needs at least 48 hours before departure. Requests for special assistance include:
    • arranging for assistance at the airport when embarking, disembarking and/or in transit
    •  bringing your own wheelchair (manual or electric) and/or using the wheelchair in the cabin
    • bringing special medical equipment
    • bringing an assistance dog into the cabin

    Please contact Air Dolomiti Sales Center with any requests to travel with passenger mobility aids, which must be notified at the time of booking and/or checked for compatibility.

  • Wheelchairs

    Please contact us at the time of booking your flight if you wish to travel with your own wheelchair. This can be embarked directly at the check-in counter on the day of the flight, tagged and stored in the hold. Carriage is free of charge. Personal wheelchairs must fold flat; chairs powered by a liquid battery will not be accepted. The maximum size of wheelchair allowed is: 120 x 101 x 71 cm, and the weight must not exceed 80 kg.

    If necessary, we can provide free assistance to go from the check-in desk to the aircraft steps, to climb the aircraft steps or to reach a seat in the cabin. The wheelchair will be provided by the airport.

  • Guide dogs

    Assistance dogs for those with hearing or visual impairments or other recognized needs for passengers with reduced mobility are carried free of charge.
    The service must be requested when making the reservation. It is not necessary for the dog to be kept in a pet carrier during the flight, but a leash and muzzle are recommended.
    Since the number of animals that can be carried in the cabin is limited, please notify us promptly if you will be travelling with an assistance dog.

    Please note that some countries have special provisions for the entry of animals. You are therefore advised to make inquiries well in advance.

    Air Dolomiti does not carry Emotional Support Dogs.

  • Medical assistance form

    For some illnesses or disabilities (such as heart or lung conditions, strokes, etc.), injuries from accidents or chronic pain, fitness for air travel must be assessed by the Air Dolomiti Medical Service.
    If there are doubts as to whether it is safe for you to fly, you or your doctor must apply in advance for an Air Dolomiti health assessment. A decision must be taken at least 48 hours before departure.

    In such cases, please download our medical assistance form, complete it and email it to the airline physician:
    Dr Alessandro Olivieri
    Email: olivieri.dott@gmail.com

    For more information, please contact our Sales Center at +39 0452886140 (Mon.-Fri. 08.30 to 20.00 and Sat./Sun. 09.00 to 17.00 – Public holidays: closed).

Pets

  • Pets in the cabin

    You can carry small dogs and cats in Economy Class and Business Class in a suitable carrier (waterproof, bite-proof) up to a maximum size of 55x40x23 cm. Your pet must be able to stand up and lie down comfortably.

    Total weight of pet + travel bag or pet carrier must not exceed 8 kg (18 lb).
    The pet carrier must be placed under the seat in front of you. Pets must remain in the pet carrier or travel bag at all times.

    Only one pet carrier is allowed per passenger.

    Reservations must be made by phone at least 48 hours in advance.
    Please note: only a limited number of pet carriers can be accommodated in the cabin. 

    The passenger is responsible for all documentation required for pet transport.

  • Pets in the hold

    Your pet can travel with you when you fly with Air Dolomiti.
    In the cargo hold we can carry:
    •    Dogs
    •    Cats
    •    Rabbits
    •    Hares

    Always let the Airline know if you wish to bring your pet at least 48 hours in advance. The pet transport service must be included in your airline reservation and, if other airlines are on your itinerary, make sure they will accept your pet by checking in advance.

    Your pet will travel in the aircraft hold, in a ventilated area, in a pet carrier that complies with current IATA regulations.  In addition to the type of pet, Air Dolomiti needs to know the three measurements of the pet carrier in centimetres and the total weight, including the pet, in kilos. The pet carrier must not exceed the following: L 100 x W 65 x H 70 cm.

    • The size of the carrier must allow your pet to stand upright, turn around and lie down comfortably.
    • Make sure the pet carrier is leak-proof and lined with absorbent material such as newspapers, cardboard or blankets.
    • The pet carrier must be escape-proof. We recommend sturdy plastic or wooden containers made of non-harmful and non-toxic materials. Wire-mesh cages are not permitted.
    • To prevent harm to your pet, the interior of the pet carrier must have no sharp corners, edges or nails.
    • If the pet carrier has wheels, they must be removed.
    • Food and water bowls (empty) must be fixed inside the carrier or to it. They must be made of non-harmful, non-toxic materials.
    • Pet carriers must have ventilation holes on all four sides.
    • The leash should not be placed inside the pet carrier, but tied to or fastened on top of it. The leash may also be kept in your hand luggage.

    If you intend to fly with your pet, please inform the Airline well in advance, because the number of animals allowed in the hold is limited.
    The passenger is responsible for providing all documentation necessary for pet transport.

    Dog breeds classified as potentially aggressive can only be carried in special dog carriers. Puppies between 3 and 6 months of age are excluded.

    The following breeds and crossbreeds are classified as potentially aggressive:
    • American Pit Bull Terrier
    • American Staffordshire Terrier
    • Staffordshire Bullterrier
    • Bullterrier (Miniature Bullterriers are not considered aggressive)
    • American Bulldog
    • Dogo Argentino (Argentine Mastiff)
    • Karabash (Kangal Dog, Anatolian Shepherd)
    • Caucasian Shepherd
    • Rottweiler

    Snub or pug-nosed dog breeds are particularly sensitive to temperature and stress. For this reason, we recommend you do not fly with them if the temperature at the departure, stopover or destination airport is particularly high.
    Breeds at risk include:
    • Boston Terrier
    • Boxer
    • Bulldog (all breeds except the American Bulldog)
    • Chow Chow
    • Brussels Griffon
    • Japanese Chin
    • English Toy Spaniel (King Charles Spaniel)
    • Pug
    • Pekinese
    • Shi Tzu

 

Air Dolomiti Special Assistance

Air Dolomiti Special Assistance
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