Air Baltic

 

Special assistance

General regulations

In accordance with the European Union’s Regulation (EC) No. 1107/2006 of the Parliament and of the Council of 5 July 2006 concerning the rights of disabled persons and persons with reduced mobility when travelling by air (henceforth referred to as Regulation No. 1107/2006), airlines and airports have to ensure fulfillment of the passenger service requirements listed in Regulation No. 10107/2006. The supervisory organisation of each state is responsible for compliance to and monitoring of these requirements; in Latvia, this oraganisation is the Latvian Civil Aviation Agency.

airBaltic requests at least 48 hours advance notice if a passenger will require any of the following services:

  • if the passenger has hearing or visual impairments and will require assistance;
  • if the passenger cannot climb stairs;
  • if the passenger cannot walk the distance between the check-in area and the departure gate, between gates when in transit, or from the gate to the arrival hall;
  • if the passenger wishes to use an airBaltic-provided wheelchair, or would like to be transported to the gate in his or her own wheelchair (manually powered wheelchairs only);
  • if the passenger wishes to takes along his or her own electric/battery-powered wheelchair;
  • if the passenger is travelling with a certified service animal, such as a guide dog;
  • if during the flight, the passenger requires special care and/or medical equipment.

airBaltic provides the following special services to its passengers free of charge:

  • the airline’s ground staff’s assistance in boarding, deplaning and transferring, when reasonably necessary;
  • in addition to medical equipment, up to two pieces of mobility equipment for each person with disabilities or mobility impairments, including an electric wheelchair, if the airline has been informed of this request at least 48 in advance, and if the aircraft has the available space;
  • transport of a certified service animal in the cabin;
  • transport of the passenger’s life-support equipment, such as portable medical devices (POC, CPAP, etc.).

We request that you arrive at the airport no later than the start of registration.

The airline has the right to deny confirmation of a reservation, or the boarding of the aircraft, to a person with disabilities or reduced mobility, as well as limit the number of such persons on a flight, in order to conform to the applicable safety regulations stipulated by international, European Union or national legislation, as well as to the safety regulations set by the statutory authority that has issued the Operating License to the applicable airline. These rights may also be be invoked if the aircraft or the doors of the aircraft cannot physically accommodate a person with disabilities or reduced mobility.

In instances where a passenger needs medical clearance to fly, the passenger’s physician must fill out a Medical Information Form. This form must be submitted to the airline no later than 48 hours before the scheduled flight time.

In instances where a passenger’s physical or medical condition dictates it, a professional care attendant or a personal escort must accompany the passenger (please note that airBaltic does not provide the services of a professional care attendant or personal escort during flights; flight attendants are not permitted to lift or carry passengers). Please note that stretchers are not transported on airBaltic flights.

Please make sure that the passenger has all the medication he or she will need during the flight in his or her carry-on baggage.

For both parties (the passenger and the airline/travel agent) to be able to assess and determine correctly the required amount of planned services, the service codes used in aviation have been listed below:

Code Contents
WCHC Passenger cannot walk and needs to be carried in and out of the aircraft seat.
WCHR Passenger can use steps, but cannot walk long distances.
WCHS Passenger cannot walk long distances, nor use steps.
MEDA Passenger needs medical clearance to be accepted for air travel.
BLND Passenger is visually impaired.
DEAF Passenger is hearing impaired.

airBaltic fleet consists of Bombardier Q400 NextGen, and Boeing 737-500 and 737-300 aircraft.

See the section on airBaltic partner airlines.

The suggestions contained in this document are not intended as a substitute for individual, professional medical advice, and should not be construed as such. The information herein is subject to change with or without notice, and airBaltic assumes no liability for these changes. airBaltic reserves the right to interpret and apply these policies and procedures. In each case, airBaltic’s interpretations and applications shall be final and conclusive.

Please submit requests for services to your travel agent or an airBaltic reservations agent at least 48 hours in advance of your departure. 

Passengers with reduced mobility

Planning your flight

1. Moving to and from gates

Passengers who use manual wheelchairs may use them in getting to and from departure and arrival gates. In the case of connecting flights, the wheelchair will be immediately transferred to the next aircraft.

If the passenger wishes to get to the departure gate on his or her own, the wheelchair will be tagged as baggage during check-in, and will be stowed in the aircraft at boarding. This is why it is important that the passenger arrives at the departure gate precisely at the time indicated on his or her boarding pass (i.e. boarding time). At boarding, the airline’s ground staff will allow the the passenger (and his or her escort, assistant or other travelling companion) to board the aircraft ahead of other passengers.

Passengers using their own manual wheelchairs may request that it be delivered to the gate immediately upon arrival. All other wheelchairs can be retrieved at the arrival hall (in the baggage claim area).

2. Passengers’ personal wheelchairs

airBaltic will transport up to two pieces of mobility equipment for each person with disabilities or reduced mobility, in addition to the passenger’s medical equipment, free of charge. airBaltic cannot stow wheelchairs in the cabin.

We recommend that the wheelchair’s removable parts (cushion, foot rest, etc.) be taken along in the passenger’s carry-on baggage. If this is not possible, please tape these parts to the wheelchair.

When booking your ticket, indicate the type of wheelchair, its dimensions, and weight. If travelling with a motorized wheelchair, you must indicate what type of battery it uses.

3. Battery-powered wheelchairs

Electric/battery-powered wheelchairs must always be checked in as baggage at the check-in counter. From there, the passenger will be transferred to the gate by the airline’s ground staff using an airBaltic wheelchair. As regarding the type of battery, the following additional procedures must be followed.

  • Spillable batteries (wet-cell)

Spillable batteries must be removed from the wheelchair or other battery-powered mobility devices, and forwarded as cargo. They must be packed, marked and labeled in accordance with IATA Dangerous Goods Regulations. airBaltic does not accept for transport lithium batteries used for wheelchairs or other battery-powered mobility devices.

  • Non-spillable batteries (dry-cell or gel-cell)

At check-in, the battery must be disconnected, its terminals insulated to prevent accidental short circuits, and it must be securely attached to the wheelchair.

Notes

  • Wheelchairs/mobility devices with gel type batteries do not require the battery to be disconnected, provided the battery terminals are insulated to protect from accidental short circuits.
  • So called “high-tech” wheelchairs with integrated non-spillable batteries and hidden battery terminals do not require the battery to be disconnected if the wheelchair is equipped with either:
    • a main switch (with attached label from the manufacturer clearly stating that the battery is fully disconnected by activating the switch), which must be switched off, or
    • a removable control unit, which must be removed completely (only removing the control unit key is not sufficient).

4. Airport wheelchairs (for use between check-in and the gate, and upon the flight’s arrival)

airBaltic has wheelchairs available for use at any airport. These wheelchairs are not suitable for manual use by the passenger, and therefore the airline’s ground staff will transport the wheelchair to where it needs to go.

For transport between flights, only an airBaltic-provided wheelchair may be used.

At the airport

1. Registration

When allocating seats to persons with disabilities or reduced mobility, airBaltic takes safety factors into consideration, which includes ensuring that the cabin crew carry out their duties unhindered, and that access to emergency equipment and evacuation of the aircraft in an emergency is not impeded. Pursuant to the EASA Commission (EC) Regulation No. 216/2008, on common rules in the field of civil aviation and establishing a European Aviation Safety Agency (henceforth referred to as Regulation No. 216/2008), passengers with disabilities or reduced mobility (EU-OPS 1.260) will be allocated a window seat in a row that has not been assigned as one containing an emergency exit. These regulations apply to passengers with disabilities or reduced mobility travelling either with or without an escort.

If a passenger with disabilities or reduced mobility is travelling with an escort, the airline will do all it can, within reasonable limits, to ensure that the escort and the passenger with disabilities or reduced mobility are seated next to each other.

2. Boarding and deplaning

If requested of the airline in advance, ground staff will be available to assist passengers with disabilities or reduced mobility in boarding and deplaning, using either airBaltic’s equipment or the passenger’s own manual wheelchair. airBaltic will also provide connecting flight assistance for ambulatory individuals or those who may need help getting from one departure gate to another. Please note that airBaltic is not equipped to provide full monitoring of patients whilst waiting at the gate. Should the passenger’s condition require this level of supervision, the passenger must travel with an escort.

All physically challenged passengers will be able to pre-board the aircraft. Upon arrival, passengers using wheelchairs will leave the aircraft last. If a passenger with disabilities is making a connection, airBaltic will provide one of its wheelchairs for use between flights.

3. Security Screening

Airport security screening is required for all passengers. If necessary, airport security staff will perform a manual search on passengers with disabilities or reduced mobility.

4. Flight and gate information

All airports are equipped with monitors displaying flight information. Similarly, most gate areas have electronic displays that indicate specific flight information. Gate agents provide verbal flight information, including boarding announcements and any flight irregularity data, for the benefit of all passengers

During the flight

1. Boarding and within the cabin

A person with disabilities or reduced mobility will not be refused embarkation on the grounds of disability or reduced mobility unless the refusal is done in order to meet applicable safety requirements, or, if the size of the aircraft or its doors make the embarkation or carriage of this person with disabilities or reduced mobility physically impossible.

The Captain and the Senior cabin crew member are notified before boarding when persons with disabilities or reduced mobility are to be carried on board, as well as which seats they have been allocated.

The airline takes all necessary measures to ensure that both ground and cabin personnel are informed of a passenger’s special needs. Along with the above-mentioned procedures undertaken to maximise the passenger’s comfort and well-being, and having taken into account the passenger’s requirements for special care and attention, safety procedures – such as coordinating correct seat allocation and informing the staff of the passenger’s disability or status – are also implemented.

2. airBaltic in-flight assistance

Flight attendants are not permitted to assist with eating or personal hygiene. They are not permitted to lift or carry passengers, nor provide medical services such as the giving of injections, oxygen supplementation, etc. Should the passenger’s condition require this level of supervision, the passenger must travel under the supervision of a correspondingly qualified escort (normal fares apply). airBaltic does not provide the services of an escort during the flight.

Passengers with hearing or visual impairments

Planning your flight

1. Accompanying persons

There should be one able-bodied escort for two passengers in the BLIND and BLIND/DEAF categories. If a passenger requires an escort, the escort must not have reduced mobility. The escort: must be at least 18 years old; may not assist other passengers with disabilities or reduced mobility on that same flight; may not be accompanying other passengers who require assistance, such as an infant; and must be seated next to the passenger with reduced mobility.

2. Service animals

Service animals travel free of charge and are permitted to accompany their owner and/or trainer in the aircraft cabin on airBaltic flights. If travelling in the cabin, the animal is excluded from weight limitations and the container requirement. A service animal must occupy the floor space where the person sits and cannot obstruct an aisle or any other area that must remain clear for emergency evacuation; for this reason, passengers with service animals are prohibited from sitting in an exit row. Aircraft have a limited amount of seats for passengers traveling with service animals, therefore we recommend reserving these seats well in advance. Be aware that some countries have restrictions on animals, including service animals, transiting through or entering their country.

Please contact the airBaltic call centre to check if any of these restrictions apply to the countries on your itinerary.

At the airport

1. Registration

When allocating seats to persons with hearing or vision impairments, airBaltic takes safety factors into consideration, which includes ensuring that the cabin crew carry out their duties unhindered, and that access to emergency equipment and evacuation of the aircraft in an emergency is not impeded. Pursuant to the  EASA Commission (EC) Regulation No. 216/2008, on common rules in the field of civil aviation and establishing a European Aviation Safety Agency (henceforth referred to as Regulation No. 216/2008), passengers with hearing or vision impairments (EU-OPS 1.260) will be issued a window seat in a row that has not been assigned as one containing an emergency exit. These regulations apply to passengers with disabilities, or with hearing or vision impairments, who are travelling either with or without an escort.

If a passenger with hearing or vision impairment is being aided by an escort, the airline will do all it can, within reasonable limits, to ensure that the escort and the passenger with disabilities or reduced mobility are seated next to each other.

2. Boarding and deplaning

If requested of the airline in advance, ground staff will be available to assist customers with hearing or vision impairments in boarding and deplaning. airBaltic will also provide connecting flight assistance for ambulatory individuals or those who may need help getting from one departure gate to another. Please note that airBaltic is not equipped to provide full monitoring of patients whilst waiting at the gate. Should the passenger’s condition require this level of supervision, the passenger must travel with an escort.

All physically challenged passengers will be able to pre-board the aircraft.

3. Security Screening

Airport security screening is required for all passengers. If necessary, airport security staff will perform a manual search.

4. Flight and gate information

All airports are equipped with monitors displaying flight information. Similarly, most gate areas have electronic displays that indicate specific flight information. Gate agents provide verbal flight information, including boarding announcements and any flight irregularity data, for the benefit of all passengers, including those with vision impairments.

During the flight

1. Boarding and within the cabin

The Captain and the Senior cabin crew member are notified before boarding when persons with vision or hearing impairments are to be carried on board, as well as which seats they have been allocated.

The airline takes all necessary measures to ensure that both ground and cabin personnel are informed of a passenger’s special needs. Along with the above-mentioned procedures undertaken to maximise the passenger’s comfort and well-being, and having taken into account the passenger’s requirements for special care and attention, safety procedures – such as coordinating correct seat allocation and informing the staff of the passenger’s disability or status – are also implemented.

2. airBaltic in-flight assistance

Flight attendants are not permitted to assist with eating or personal hygiene. They are not permitted to lift or carry passengers, nor provide medical services such as the giving of injections, oxygen supplementation, etc. If the passenger’s medical condition requires such or similar types of care, the passenger must travel under the supervision of a correspondingly qualified escort (normal fares apply). airBaltic does not provide the services of a personal assistant during the flight.

Passengers with special medical requirements

Planning your flight

Before flying, persons to whom the following conditions apply are required to receive medical clearance from airBaltic:

  • passengers suffering from a disease believed to be contagious and communicable;
  • passengers manifesting unusual behaviour due to disease or a mental/physical condition, if this behaviour could have an adverse effect on the welfare and comfort of other passengers and/or crew, or could be considered a potential hazard to the safety of the flight or its punctuality;
  • passengers requiring special care and/or special equipment to maintain their health during the flight;
  • passengers whose medical condition might aggravate during, or because of, the flight;
  • passengers who cannot use the normal aircraft seat when placed in the upright position.

A Medical Information Form completed by the passenger’s physician must be submitted to the airline at least 48 hours before flight departure.

Passengers with cerebral palsy do not need medical clearance, nor is it necessary to fill out a Medical Information Form.

1. Life-support equipment on board
Oxygen

airBaltic provides supplemental oxygen free of charge. Upon making the passenger’s flight reservations, a Medical Information Form filled in by the passenger’s physician, and which verifies the need for oxygen and the rate of flow per minute required, must be submitted. The supplemental oxygen will only be available on board the aircraft, which means that the passenger must make additional arrangements if oxygen is needed whilst at the airport or during a transfer. Passengers requiring supplemental air/oxygen must always be accompanied by qualified medical personnel.

Portable medical devices

If a passenger is planning on flying with personal medical devices – such as a nebulizer, an automated external defibrillator (AED), a portable oxygen concentrator (POC, CPAP), etc. – it is necessary to receive clearance from airBaltic.

Portable medical devices and medication are transported free of charge on the presentation of an appropriate medical certificate.

The free-of-charge baggage allowance for medical purposes may only be used to carry medical devices or medication prescribed by a doctor; otherwise the standard baggage rules come into force.

Each passenger is limited to one piece of baggage for carrying medical equipment.

Because airBaltic cannot ensure an inflight power supply, the device must be self-powered with fully charged batteries.

Passengers must inform airBaltic on the type of batteries powering said device, and clearance from the airline must be received before carrying the device on board the aircraft. Clearance can be given for no more than two batteries in a passenger’s carry-on baggage.

In most cases, passengers can use authorized medical devices during the flight, the exceptions being during takeoff and landing.

Medical devices must adhere to airBaltic carry-on baggage dimension requirements (55x40x20 cm).
2. Access limitations
airBaltic flights do not transport stretchers. The number of passengers with reduced mobility on one flight cannot exceed the number indicated by the company’s established safety requirements, because the cabin attendant is responsible for assisting these passengers in case of an emergency evacuation.
3. Medical certificates
Passengers are required to present a Medical Information Form that has been filled in by the passenger’s physician. The airline makes every effort to accommodate the passenger’s travel needs whilst taking into consideration the health, safety and comfort of both said passenger and other clients. airBaltic also guarantees the utmost confidentiality in dealing with a passenger’s medical details, which will be known by authorized (medical) staff only.
4. Accompanying persons
If a passenger requires an escort (qualified medical personnel), the escort must not have reduced mobility. The escort must: be at least 18 years old; may not assist other passengers with disabilities or reduced mobility on that same flight; may not be accompanying other passengers who require assistance, such as an infant; and must be seated next to the passenger with reduced mobility.

At the airport

1. Registration
When allocating seats to persons with special medical needs, airBaltic takes safety factors into consideration, which includes ensuring that the cabin crew carry out their duties unhindered, and that access to emergency equipment and evacuation of the aircraft in an emergency is not impeded. Pursuant to the EASA Commission (EC) Regulation No. 216/2008, on common rules in the field of civil aviation and establishing a European Aviation Safety Agency (henceforth referred to as Regulation No. 216/2008), passengers with special medical needs (EU-OPS 1.260) will be issued a window seat in a row that has not been assigned as one containing an emergency exit. These regulations apply to passengers with special medical needs travelling either with or without an escort.

If a passenger with special medical needs is travelling with an escort, the airline will do all it can, within reasonable limits, to ensure that the escort and the passenger with disabilities or reduced mobility are seated next to each other.

2. Boarding and deplaning
If requested of the airline in advance, ground staff will be available to assist customers with special medical needs in boarding and deplaning. airBaltic will also provide connecting flight assistance to ambulatory passengers and those who have difficulty getting from one departure gate to another. Please note that  airBaltic is not equipped to provide full monitoring of patients whilst waiting at the gate. Should the passenger’s condition require this level of supervision, the passenger must travel with an escort.

All physically challenged passengers will be able to pre-board the aircraft.

3. Security screening
Airport security screening is required for all passengers. If necessary, airport security staff will perform a manual search on passengers with disabilities or restricted mobility.

4. Flight and gate information
All airports are equipped with monitors displaying flight information. Similarly, most gate areas have electronic displays that indicate specific flight information. Gate agents provide verbal flight information including boarding announcements and any flight irregularity data for the benefit of all passengers.

During the flight

1. Boarding and within the cabin
The Captain and the Senior cabin crew member are notified before boarding when persons with disabilities or reduced mobility are to be carried on board, as well as which seats they have been allocated.

The airline takes all necessary measures to ensure that both ground and cabin personnel are informed of a passenger’s special needs. Along with the above-mentioned procedures undertaken to maximise the passenger’s comfort and well-being after having taken into account the passenger’s requirements for special care and attention, safety procedures – such as coordinating correct seat allocation and informing the staff of the passenger’s disability or status – are also implemented.

2. airBaltic in-flight assistance
Flight attendants are not permitted to assist passengers with eating or personal hygiene. They are not permitted to lift or carry passengers, nor provide medical services such as the giving of injections, oxygen supplementation, etc. If the passenger’s medical condition requires such or similar types of care, the passenger must travel under the supervision of a correspondingly qualified escort (normal fares apply). airBaltic does not provide the services of a personal escort during the flight.

3. Taking of medication
Please make sure that the passenger has all necessary medication in his or her carry-on baggage – do not put it in checked luggage. It is recommended to bring along a physician-issued prescription (written in English) for all medications and syringes that the passenger is transporting, in case customs or security officers have any questions. Bear in mind that airBaltic aircraft do not have refrigerators, so please make sure you bring any cold-storage bags or vacuum flasks with you.

Request assistance

Please fill in the form to request assistance for passengers with reduced mobility.

Unaccompanied minor service

The airBaltic unaccompanied minor service is available for children ages 5 and over, if the legislation of the child’s country of residence permits it. The service ensures that the child is under the supervision of the airline from check-in until the child has met his/her parent or guardian upon arrival at the destination. Note that the parent or guardian must remain at the airport until the flight has departed. At the final destination, the parent or guardian must show up on time for the arrival of the flight.

The unaccompanied minor service must be arranged and paid for in advance at airBaltic ticket offices or via the online payment form as prior confirmation is required. Up to of five children using the unaccompanied minor service are accepted on each flight. A non-refundable charge of 60 EUR applies per one way journey. Only one service charge applies if there are two children travelling as part of the same reservation. These rules only apply to flights operated by airBaltic. If part of the journey is operated by another airline, different charges may be applied (please contact the operating carrier for more information).

To arrange the unaccompanied minor service for a child who is a citizen or non-citizen of Latvia, or an individual who has been granted the status of a stateless person in the Republic of Latvia, a notarised child travel consent form is required on direct flights from Riga to airports outside the Schengen area (i.e., direct flights to the UK, Cyprus, Croatia, etc.)

There may be different restrictions for unaccompanied minor travel in some countries (e.g. in Moldova a minor can travel only under the supervision of an adult resident of the same country). Please make sure to check the relevant sources.

Exception: the unaccompanied minor service is not available on flights from Riga to Tampere.


Children under 12 years of age must be accompanied by an adult aged 16 or over or use the unaccompanied minor service if the child is 5 or older. One adult can accompany a single infant (a passenger up to the age of 2). Online, you can only buy tickets for children who will be travelling under the supervision of an adult. Notarised credentials might be required in case travelling out of the country of citizenship or Schengen area.

Children aged between 12 and 15 (included) may travel alone if they hold a passport and birth certificate. Notarised credentials might be required in case travelling out of the country of citizenship or Schengen area.

Passengers aged between 16 and 18 may travel alone if they hold a passport (or for some destinations national ID card, please check travel document information). Notarised credentials might be required in case travelling out of the country of citizenship or Schengen area.

Expectant mothers

Air travel when you are expecting is safe and trouble-free if your pregnancy is uncomplicated; however, we recommend that all expectant mothers consult a doctor before booking a ticket. In order to ensure the health and safety of you and your baby, airBaltic has established the following policies.

As long as you have not experienced any complications during your pregnancy, no restrictions for travel apply up to and including the 27th week of pregnancy. However, it is advised to take your pregnancy passport with you to prevent possible delays at the airport. The document must state your name, last name and stage of pregnancy in weeks.

From the beginning of the 28th week up to the end of the 35th week of pregnancy, either a medical certificate in English, stating that you are fit to fly and indicating the stage of pregnancy, or a pregnancy statement for air travel (click to download the form) is required for travelling. The document must be dated within two weeks of your scheduled departure.

In case of a multiple pregnancy, flying is not permitted once you enter the 35th week of pregnancy.

No pregnant passengers are accepted on board beginning with the 36th week of pregnancy and beyond.

Expectant mothers who cannot present a pregnancy passport / medical certificate / pregnancy statement to prove the stage of pregnancy may be denied boarding for safety reasons if the airline representative has doubts that the passenger can withstand the flight without requiring extraordinary care.

Expectant mothers wishing to travel with an infant on their lap are permitted to do so.

Our policies are summarized in the below table.

Pregnancy stage Pregnancy details Travel restrictions
Up to and including the 27th week All pregnancies A medical certificate is not required, but it is recommended to have a pregnancy passport to prevent delays at the airport
Beginning of the 28thweek up to the end of the 34th week All pregnancies A medical certificate in English or a pregnancy statement is required for travelling
Beginning of the 35thweek up to the end of 35th week Single pregnancy A medical certificate in English or a pregnancy statement is required for travelling
Multiple pregnancy airBaltic cannot accept expectant mothers with multiple pregnancies in their 35th week of pregnancy and beyond
Beginning of the 36thweek and beyond All pregnancies airBaltic cannot accept expectant mothers in their 36th week of pregnancy and beyond

To feel comfortable on board, we invite you follow these recommendations:

  • drink plenty of water to stay hydrated, as the cabin air is dry;
  • stroll the aisle and stretch your calf muscles occasionally to avoid the risk of thrombosis;
  • put on compression socks to improve blood circulation in your legs;
  • wear loose clothing and comfortable shoes;
  • fasten the seatbelt below your belly;
  • avoid snacks and food with high sodium content that can lead to water retention and swelling.

We wish you a safe and pleasant flight!

 

Please note! The given prices and information replace any information published previously and are subject to amendments or cancellation taken unilaterally by airBaltic at any time. The equivalent of the given prices in a different currency may vary depending on the currency fluctuation and applied rate. A bank applies its own exchange rates and commissions, thus the total amount may differ from that on the website.

 

Travelling with pets

TRANSPORTING ANIMALS IN THE AIRCRAFT

Travelling with animals

airBaltic will transport pets (dogs, cats, pet birds and rabbits) either in the passenger cabin (as hand luggage) or in the aircraft’s cargo hold (as checked baggage), depending on the animal’s weight and size. airBaltic doesn’t accept reptiles and rodents for transportation in the passenger cabin.

Passengers travelling with an animal must read the import and export regulations for animal transportation to their desired destination, and must comply with all animal welfare provisions before booking their flight. This information may be obtained from the relevant country’s consulate. The passenger must obtain all documents, including import, export, transit documents and health and vaccination certificates required for the pet’s transportation.

If a pet is to be transported in the cargo compartment, the pet must be checked-in at least 1 hour before the scheduled flight.

INFORMING THE AIRLINE

Information about the pet must be provided when booking the ticket. This information is important to the airline as there are strict regulations to be followed. Please contact us if booking tickets online, or inform your travel agent if booking your ticket at a travel agency.

Only a certain number of pets are allowed on each flight. If the number of pets exceeds the quota on a particular flight, or if the aircraft configuration does not allow for animal transportation, the airline can refuse transportation.

Please note that the service must be requested in advance as prior confirmation is required. Upon receiving the confirmation, payment must be arranged via our online payment service in a timely manner.

SMALL DOGS, CATS, PET BIRDS AND RABBITS IN THE CABIN

A dog or cat (or household birds and rabbits) may be transported in the cabin (as hand luggage) in the passenger’s own carrier box.

  • Max. dimensions of the container: 55 x 40 x 23 cm, watertight, bite-proof.
  • The weight of the animal + box may not exceed 8 kg.
  • The box can contain a maximum of 2 pets as long as they are of the same kind, e.g. two birds.
  • The animal must fit comfortably in the box or container; otherwise, check-in may be denied.

Pet transportation in the cabin costs a non-refundable fee of 60 EUR per direction.

Further information on transporting animals in the cabin

LARGER ANIMALS IN THE CARGO HOLD

Animals that cannot be transported inside the cabin (as hand luggage) shall be transported in appropriate, animal-friendly containers in the cargo hold area (as checked baggage). Passengers must provide their own container for animal transportation.

  • The weight of the animal + container may not exceed 75 kg.
  • The animal must fit comfortably in the crate; otherwise, check-in may be denied.
  • A maximum of two animals of the same kind (two cats or two dogs) of comparable size and weighing up to 14 kg each can be transported in one crate.
  • A maximum of three young animals (up to 6 months old) are allowed in one crate.
  • The restriction for other pets is a maximum of five animals of the same kind in one crate.
  • The number of pets that may accompany the owner or an authorised person during a single non-commercial movement cannot exceed five.

Animal transportation in the cargo hold costs a non-refundable fee of:

  • 100 EUR per direction if the weight of the animal + container is 1-32 kg;
  • 200 EUR per direction if the weight of the animal + container exceeds 32 kg (up to 75 kg).

Please note: all animals that exceed the weight of 75 kg (animal + container) shall be transported as manifested cargo only. Information about transporting an animal with airBaltic Cargo.

Further information on transporting animals in the cargo hold

RESTRICTIONS

Special airBaltic rules apply to flights to/from the United Kingdom, Ireland, Iceland and the United Arab Emirates.

On airBaltic flights TO the United Kingdom, Iceland, Ireland and the United Arab Emirates:

  • Animals allowed as manifested cargo only.
  • It is not allowed to bring pets into the cabin of the aircraft (as hand luggage), nor to transport them in the cargo hold (as checked baggage).

On airBaltic flights FROM the United Kingdom, Iceland, Ireland and the United Arab Emirates:

  • Animals allowed in Cargo hold only (as checked baggage) or manifested cargo.
  • It is not allowed to bring pets into the cabin (as hand luggage), except for service dogs.

For other relevant information please visit:

Please note: the given fees and norms are applicable if all flights in your itinerary are operated by airBaltic.

 

 

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