Before the Flight
It is possible to travel with a wheelchair on SmartLynx Airlines’ flights. No excess baggage charge is levied for a wheelchair. We require information about a passenger travelling with a wheelchair when the trip is booked, so that we can properly anticipate the need to provide help at different stages of the journey.
SmartLynx Airlines will transport all equipment that a person with reduced mobility needs for his or her well-being, provided the passenger informs of such equipment at the time of trip reservation and we are able to confirm that there is room for the equipment in the hold of the aircraft. Information about a passenger’s need for assistance during his or her journey is conveyed through the reservation system to airline and airport staff.
SmartLynx Airlines require information about the need for special assistance at the latest 48 hours before the flight departure, so that we can ensure the availability of such assistance.
At the Airport
At check-in it is a good idea to check that all of the information in the check-in system is correct. Missing information can be given and incorrect information can be put right before the journey starts. Baggage, including the wheelchair should be tagged with baggage labels.
Staff will assist the passenger from check-in to the aircraft, if the passenger wishes such help.
The guiding rule is that the passenger should remain in the wheelchair for as long as possible, preferably up to the door of the aircraft, from where he or she will be assisted, or carried in a lifting chair, on to the aircraft. The passenger’s own wheelchair will be stowed in the hold. At some airports, and particularly where electrically powered wheelchairs are concerned, the practice varies, however. For safety reasons, and due to the location of the lifts or stairs in the airport buildings, the wheelchair must be transferred down to the baggage hall at an earlier stage. In such cases the passenger is often transferred to an airport wheelchair at check-in, and the passenger’s own chair is taken at this stage into the baggage hall.
Passengers requiring special assistance are, as a rule, taken on to the aircraft before the other passengers, so that staff can help them in peace and quiet and check what assistance the passengers need during the flight without the other passengers overhearing what may be very personal matters. Thus it is advisable to arrive at the gate in good time, at the latest by the boarding time indicated on the boarding pass.
During the Flight
All medication required during the entire trip should be packed into carry-on baggage. If the passenger needs help in taking medication, eating, visiting the toilet, getting up or communicating in a way that differs from normal, he or she must be accompanied by a helper, because in these instances the airline cannot provide assistance during the flight, except for lifting help at the airport. It is also not possible for the crew to store passengers’ medicines during the flight.
An effort is always made to arrange a seat according to the passenger’s wishes. Passengers with reduced mobility cannot, however, be seated at emergency exits, nor can they obstruct the movement of the other passengers from their seats. Passengers with reduced mobility are allocated in advance a seat which has an armrest that can be raised and is, wherever possible, next to the aisle to enable easier transfer to and from a wheelchair or lifting chair. If the aircraft is full, passengers with reduced mobility must sit in a window seat, so that they do not obstruct the movement of the other passengers from their seats.
After the Flight
The departure airport sends a message to the destination, so that the personnel there can come to meet and assist the passenger. Passengers with reduced mobility are helped from the aircraft last, when there is more space to help and assistance can be given in peace and quiet. Staff will help the passenger to the arrivals hall and to the person who is meeting them or to their next mode of transportation (connecting flight, taxi or bus).
Travelling as a Group
When several passengers who use wheelchairs are departing on the same flight, the receipt of advance information is even more important, so that sufficient time and personnel can be allocated for special assistance at the various stages of the journey, and to ensure that there is definitely enough room in the hold of the aircraft for all of the wheelchairs.
In view of passenger safety, there is a specified number of passengers requiring special assistance that can be taken on to the same flight. If it is necessary to exceed this number of passengers, the total number of accompanying assistants, the precise nature of the need for assistance, and whether the aircraft can carry all of the wheelchairs, must be clarified.
The airline is responsible for children who travel alone (Unaccompanied Minors, UM) throughout their entire journey, from the departure airport to their final destination.
- Children who are 5-12 years old may travel as unaccompanied minors. An appropriate UM reservation must be made for each child at the time of travel reservation.
- The UM service is not offered for children under 5 years old. Children under 5 years old are accepted for travel only if they travel with person who is at least 18 years old.
- Young persons of 12-17 years old who are travelling alone can also be offered the same UM service as that provided for 5-11 year-olds.
- The number of unaccompanied minors is limited (to five on SmartLynx Airlines’ flights), so it is recommended to book the trip in good time before the planned date of travel.
Before the Flight
- Contact information (addresses and telephone number) of the person seeing the child off and the person meeting the child at arrival, has to be given already at the time of travel reservation. Moreover, the transportation agreement, named the UM Handling Advice, should be completed calmly well in advance of travelling. The person seeing the child off agrees to the terms and conditions of the handling advice for the whole journey by signing the contract. This person is also asked to show identification at the airport.
- It is recommended that you arrive at the airport well before the flight departure, so that all of the details in the documents can be checked and any omissions rectified.
The UM Handling form is obtainable from our travel agents and in SmartLynx offices. Fill in the form before arriving to the check-in.
- Unaccompanied minors must register at check-in, even if they have only carry-on baggage.
- At the check-in desk, the assistant will check whether the flight is on schedule and, in the case of any irregularities, provide assistance in rearranging travel plans.
- Unaccompanied minors must be at the departure gate at least 40 minutes before the departure of the aircraft, because child passengers are taken on to the aircraft before the other passengers.
- The person seeing the child off at the airport must wait until the aircraft has departed (in practice, until the flight information is removed from the monitors and information boards).
During the Flight
The cabin crew will attend to child passengers throughout the flight.
After the Flight
- The adult stated in the UM Handling Advice must meet the unaccompanied minor at the airport.
- The ground handling personnel will identity the recipient and make a note of the identification on the UM Handling Advice, when handing over the child.
Please note that these instructions are for SmartLynx Airlines flights. It might be useful to check other companies’ policies at the airline company’s website.
If you intend to take a pet along with you on the flight, you must always declare this when you make your trip reservation, so that we can confirm that there is still space available in the animal quota. The reservation for the passenger and the accompanying pet must therefore be made at the same time through SmartLynx Airlines or a travel agency. The measurements of the transportation cage, bag or box as well as the total weight of the animal and box must also be given at the time of your travel reservation.
SmartLynx Airlines does not charge fee for the transportation of pets.
From October 1, 2004 all dogs, cats and ferrets travelling on the same flight with the owner within the EU must be identifiable by a microchip or a clearly readable tattoo. In addition, the animals are to be accompanied by a pet passport. The passport should include certification of anti-rabies vaccinations and information concerning the health status of the animal.
Preparing the Pet for Transportation
The pet should be familiarized with the transportation box at the latest several days before the flight. It is a good idea to place a blanket with familiar smell in the box. It is recommended to feed the pet lightly, as most pets are house-trained and do not want to spoil their own bedding.
Pets are generally good travelers and do not need to be pacified with medication. The special permission of the airline is always required for the transportation of pets in the cabin. The International Air Transport Association IATA has laid down precise conditions (Live Animal Regulations) by which the air transport of animals can be approved, and these regulations are adhered to by SmartLynx Airlines. Most pet shops and kennels sell boxes that conform to the IATA’s conditions for the transport of animals.
Pets in the Cabin
Small dogs and cats can be carried in the cabin on flights. The total weight of the pet and the transportation cage, bag or box must not exceed 10 kg and the maximum dimensions for the transportation box are the same as for hand baggage (55*45*25 cm) to ensure that it fits under the seat in all of our aircraft.
The airline has the right to refuse transportation if the transportation bag, box or cage is too big for transportation in the cabin or if the animal is too big for the box or bag.
One passenger can only have one transportation box or bag, because it must fit under the seat in front of the passenger during take-off and landing. The whole animal must remain in the box/bag throughout the entire journey. A soft bag is easier to fit under the seat than a hard box. The bag must be made for transportation of cats or dogs, and it must not leak at the base. Bags specially designed for transportation of animals are available at well-equipped pet shops.