Transavia Holland

 

Frequently Asked Questions

I need special assistance on board. May I discuss this with the cabin staff?

In order to offer you a flight that is as safe and comfortable as possible, Transavia has a qualified cabin staff. During the flight, you can discuss all your needs. However, the cabin staff is not qualified to:

  • assist passengers with eating
  • assist passengers with personal hygiene
  • lift or carry passengers
  • administer medicines or injections.

When a passenger requires this kind of care, he or she needs to travel with a personal companion who can assist him or her during the flight. A companion needs to pay the full normal flight fare.

I travel with a wheelchair. What should I take into consideration?

Transavia offers passengers who have limited mobility all the facilities needed to travel in comfort. You are therefore allowed to take your own wheelchair along with you. In order to provide you with the best service possible, Transavia wants to know whether you are able to walk independently, climb stairs or cannot walk at all. Inform us of this during your booking or once you have booked your flight via My Transavia. Based on this information, we will arrange for ensuring that your receive the proper assistance at the airport. You will have to inform us no later than 48 hours before departure about travelling with a wheelchair.
In advance
When you book at the website, it is not possible to indicate in advance that you will be travelling in a wheelchair. Therefore we request you to make a reservation in advance by telephone by calling our Service Centre. You need to inform us at least 48 hours in advance that you will be travelling with a wheelchair.

At Schiphol
We request you to be at Schiphol at least 2.5 hours prior to departure. You need to report to the assistance counter of Transavia in Departure Hall 1. Your own wheelchair will be checked in at the check-in counter and transported to the luggage hold. Axxicom Airport Caddy will provide you with transport to the aircraft; the type of transport selected will be based on the information you provided. When you arrive back at Schiphol, Axxicom Airport Caddy will assist you in reaching the luggage conveyor where you will collect your own wheelchair.

Handling at Paris-Orly during departure and arrival
Paris-Orly airport offers passengers who have limited mobility assistance for covering the distance between the parking area and departure/arrival hall. You need to request this assistance when you make your flight reservation or at least 48 hours in advance. If you depart from Paris-Orly, you may report to the check-in counter. The handler at the airport, PM Air, will accompany you to the aircraft. Your wheelchair will be loaded as hold luggage. When your flight arrives at Paris-Orly, an employee of PM Air will accompany you from the aircraft to the luggage conveyor in the arrival hall, where you may collect your wheelchair.

At other airports
The procedure at other airports may be different to that at Schiphol or Paris-Orly. Please follow the local instructions.

I need assistance to get from the parking place to the airport building.

At Schiphol:
At Schiphol, Axxicom Airport Caddy (AAC) arranges the assistance. At nine locations, among others the parking garage and the station, there are special telephone pillars, which you can use to request assistance. This is also possible via www.facilicom.com or www.schiphol.nl.

At Paris-Orly Sud:
If you have a Disabled card in your car (in France, this is called a GIC-GIG card), then you can continue to the drop-off point between terminals B and C at Orly Sud.

Parking:
you receive a discount of 50% if you have a Disabled card. Special parking spaces are available to you. Taxis G7 offers taxi transport for handicapped persons who live in Paris or Ile-de-France. You may also use the airport shuttle busses of ADP, which are suitable for the transport of handicapped passengers.
More information about the offeres facilities on Paris Orly website

Other airports
You can contact the airport concerned.

Does Transavia also offer assistance to accompany passengers who have a visual or other handicap?

In order to offer you a flight that is as safe and comfortable as possible, Transavia has a qualified cabin staff. During the flight, you can discuss all your needs. However, the cabin staff is not qualified to:
  • assist passengers with eating
  • assist passengers with personal hygiene
  • lift or carry passengers
  • administer medicines or injections.

When a passenger requires this kind of care, he or she needs to travel with a personal companion who can assist him or her during the flight. A companion needs to pay the full normal flight fare.

You have to take along a personal companion if:

  • a person has a mental handicap, as a result of which he/she is not able to understand or follow up on the safety instructions of the staff
  • a person who has both a serious visual as well as an auditory handicap, cannot communicate with the staff, as a result of which he/she is not able to receive or follow up on the safety instructions of the staff
  • a person is not able to independently perform the normal daily activities such as eating, drinking and visiting the toilet
  • a person needs to use medical oxygen on board

As from what age may children travel without being accompanied?

Your child is allowed to travel alone with Transavia from the age of 5 years. For safety reasons, children under the age of 5 years may not travel alone.

Children aged 5 to 11 years:

Prior to departure
You can book a flight with our Service Centre for a child travelling alone up to 48 hours before departure. Assistance will be arranged together with the booking. The fee for this service is €50 per flight. After the booking is made, you need to fill out the enclosed form and print out 5 copies.

During the flight
The person who brings the child to the airport must report to the check-in desk together with the child and sign the unaccompanied minor form. This person is required to wait at the airport until the flight has departed.

A member of the ground crew will accompany your child to the aircraft, where he or she will be met by the cabin crew. After arriving at the destination, our cabin crew will hand your child over to our colleagues at the airport, who will accompany your child to the person meeting him or her at the airport. The children must always be met by someone (aged 16 years or older) at the airport, who must report to our representative on arrival at the airport.

Children aged 12 to 15 years:
These children may travel alone without any assistance from our personnel. But if you would like to arrange assistance for a child in this age group, this can be done by contacting our Service Centre. The fee for this service is €50 per flight.

Children aged 16 years and older:
Assistance may not be requested for children aged 16 and older. They must travel as adults.

Please, note:

  • The above conditions apply to flights operated with Transavia. Conditions may be different in other countries. Contact the embassy or consulate for your country of your visit for more information.
  • Minors (children under 18 years old) traveling alone from Lyon to Tunisia, Morocco, Algeria or Turkey must always be accompanied by one of their parents to the security checks (control of ID and travel documents).

May I take a guide dog for the blind, an assistant dog or a rescue dog on board with me?

You may transport guide dogs for the blind, assistant dogs or a rescue dogs in the cabin free of charge irrespective of their size. You can inform us that you are taking an assistance dog up to 48 hours before the departure of your flight. This helps us make sure the flight is as comfortable as possible. You can notify us of this when booking your flight, online via My Transavia or by calling the Service Centre. If you make a reservation for your flight through a travel organisation, then inform your travel organisation.

In addition to this, separate regulations apply:

  • You may never place your assistant dog on a seat.
  • You have to keep your assistant dog on a leash at all times.
  • You need a valid animal passport

Under which circumstances could Transavia request me to provide a medical certificate?

Transavia will certainly request you to provide a medical certificate if:

  • you need oxygen during the flight (the medical certificate should also specify the number of litres of oxygen per minute that is required). Please note: on flights from/to Paris-Orly and Munich, this service is not available. (The certificate may be issued no more than 7 days before the departure of your outbound flight)
  • you travel with a Portable Oxygen Concentrator (POC) (The certificate may be issued no more than 7 days before the departure of your outbound flight)
  • you want to take medical luggage with you (a maximum of 15 kilograms) (The certificate may be issued no more than 6 months before the departure of your outbound flight)
  • you are pregnant and there are complications in your pregnancy (The certificate may be issued no more than 7 days before the departure of your outbound flight)
  • you or your child suffers from a contagious disease (such as chicken pocks). The medical certificate should state that the disease is no longer contagious (The certificate may be issued no more than 7 days before the departure of your outbound flight)
  • you have had a medical operation within eight days prior to departure (The certificate may be issued no more than 7 days before the departure of your outbound flight)
  • you have a body part in a closed plaster cast. We will also accept you on board without a medical statement as long as you can declare that you are aware of the risks involved in travelling with a cast.(The certificate may be issued no more than 7 days before the departure of your outbound flight)

A medical statement issued by an (independent) physician should state that you will not suffer any detrimental effects from travelling in a pressurised cabin or that you will need to travel with medical luggage:

  • The medical certificate needs to be English

The medical certificate needs the physician’s signature.

Because travelling in a pressurised cabin could cause some medical conditions to exacerbate, we advise you to ask a physician for a medical statement if you have an ear infection or fever. If in doubt, always consult a physician.

My leg is in plaster. What should I take into consideration?

That is particularly inconvenient when going to travel, especially since there are a number of risks involved in flying with a cast.

Due to pressure differences in the cabin, your hands and feet can swell, which can cause a closed cast to become too constrictive. You can contact your plaster cast technician to put a splint, brace or removable cast on instead. This will reduce any discomfort due to pressure differences. It also sometimes helps if the cast is split lengthwise or sawed open.

Still plan to fly with a closed cast? For your own safety, we recommend bringing along a statement from a doctor stating that you can travel in a pressurised cabin with a closed plaster cast. Do you not have a physician’s statement with you? Then you will have to declare that you are aware of the risks involved in flying with a closed cast.

I have made a group booking throughTransavia Groups & Incentives and I am travelling with a wheelchair. What do I have to take into account?

Transavia offers passengers with limited mobility all the necessary facilities to travel comfortably. You may bring your own wheelchair free of charge. If you are travelling with more than four persons who use a wheelchair, we request you to fill in the attached form (English) and to mail it as a Word document to groepen@transavia.com In order to provide the best service possible, Transavia needs to know if you are able to walk independently, can climb stairs or are unable to walk. Please provide this information during or after your booking. This information will help Transavia to provide the right assistance at the airport. Due to limited space for wheelchairs on board, we recommend that you immediately state in your group booking form that there are passengers with wheelchairs.

If you are departing from Schiphol, we request that you are at Schiphol at least 2.5 hours prior to departure. Please go to Transavia’s assistance desk in Departure Hall 1. We will check in your own wheelchair and will bring you to the aircraft in an airport wheelchair. Your own wheelchair will be transported in the hold. Upon return to Schiphol, you may collect your wheelchair from the luggage carousel. You will be provided with an airport wheelchair from the aircraft to the luggage carousel in the arrivals hall. We request you to please follow the instructions of the service provider at Schiphol both when departing and arriving.

The procedure may differ at other airports than Schiphol. Please follow the local instructions.

I cannot bend my leg. Is this a problem during the flight?

Transavia does not offer any ‘leg rest service’. It is not possible to reserve additional seats to lay down your leg in a stretched position. Because of flight safety considerations you need to be sitting upright during take-off and landing. If you are not able to do so, you are unfortunately not allowed to fly.

I am pregnant. When is it not safe to fly?

There are 3 potential scenarios:
Fly until medical certificate needed
Pregnant without complications 36 weeks no
Pregnant of more than one child without complications 34 weeks no
Pregnant with complications 34 weeks yes*

* The certificate should state that you are ‘fit to fly’. For flights from/to the Netherlands, it should be drawn up in both Dutch and English. For flights from/to Paris-Orly, it should be drawn up in both French and English. It should have been issued no more than 7 days prior to departure.

I am pregnant and still do not know the name of my child. Can I still make a reservation?

You may make the reservation already. If your child has not yet been born, you may get in touch with the Transavia Service Centre. The employee will add the name and date of birth of the baby to the reservation.

Under which circumstances could Transavia request me to provide a medical certificate?

Transavia will certainly request you to provide a medical certificate if:

  • you need oxygen during the flight (the medical certificate should also specify the number of litres of oxygen per minute that is required). Please note: on flights from/to Paris-Orly and Munich, this service is not available. (The certificate may be issued no more than 7 days before the departure of your outbound flight)
  • you travel with a Portable Oxygen Concentrator (POC) (The certificate may be issued no more than 7 days before the departure of your outbound flight)
  • you want to take medical luggage with you (a maximum of 15 kilograms) (The certificate may be issued no more than 6 months before the departure of your outbound flight)
  • you are pregnant and there are complications in your pregnancy (The certificate may be issued no more than 7 days before the departure of your outbound flight)
  • you or your child suffers from a contagious disease (such as chicken pocks). The medical certificate should state that the disease is no longer contagious (The certificate may be issued no more than 7 days before the departure of your outbound flight)
  • you have had a medical operation within eight days prior to departure (The certificate may be issued no more than 7 days before the departure of your outbound flight)
  • you have a body part in a closed plaster cast. We will also accept you on board without a medical statement as long as you can declare that you are aware of the risks involved in travelling with a cast.(The certificate may be issued no more than 7 days before the departure of your outbound flight)

A medical statement issued by an (independent) physician should state that you will not suffer any detrimental effects from travelling in a pressurised cabin or that you will need to travel with medical luggage:

  • The medical certificate needs to be English

The medical certificate needs the physician’s signature.

Because travelling in a pressurised cabin could cause some medical conditions to exacerbate, we advise you to ask a physician for a medical statement if you have an ear infection or fever. If in doubt, always consult a physician.

May I take a pet along with me on the plane?

Transavia transports only dogs and cats that are at least 3 months and 21 days old.

Your dog or cat may be taken with you in the cargo hold (below the cabin) in a kennel, in accordance with the applicable transport regulations, or in the cabin in a special transport bag or cabin-kennel. The transport of your pet takes place at your own risk. For transport in the cabin, you pay €40 per transport bag per single journey. Transporting your pet in the cargo hold costs €60 per kennel per single journey.

Notify us

  • You can indicate that you will be taking your pet along when you book your journey online or later at My Transavia or by contacting our Service Centre.
  • If you booked through a travel organisation, send your request to the travel organisation or, alternatively, notify us via My Transavia  from 3 weeks to 48 hours before departure of your outward flight. Since only a limited number of pets can be taken on each flight, we recommend arranging this when booking with your travel organisation.
  • If you have booked through Transavia Groups & Incentives, you can report your pet at groepen@transavia.com.

 

To which requirements should a pet transport bag comply?

A transport bag should meet the following requirements:

  • It should be an official transport bag, such as the ones that can be bought at a pet shop
  • Maximum measurements: 47x30x27 centimetres (LxWxH)
  • The weight of your pet including the bag should not exceed 10 kilograms
  • It should be possible to close the bag completely
  • The bag should contain air holes to ensure that the animal can get sufficient oxygen
  • The bag should have plastic windows to allow the animal a view
  • The animal should have sufficient space to move around inside the bag

Example:
If there is any doubt about the possibility to safely transport your pet we may decide to refuse your pet or to request you to buy another bag.

Practical tips for when you travel with your pet:

  • Always make arrangements (for example, for vaccinations and travel documents / animal passports) well in advance.
  • Take into account the fact that some countries have stringent quarantine regulations for every animal that enters the country.
  • Fasten a label containing the name of the animal and the feeding instructions to the side of the kennel.
  • The floor of the kennel must be covered by a blanket or newspaper.
  • For safety reasons, articles such as toys, soft toys and chewy items may not be transported in the kennel.
  • Allow your pet to get used to the kennel prior to the flight. Five days are mostly sufficient for a pet to become familiar with a kennel.
  • Animals may suffer from airsickness. Do not give your pet anything to eat from 6 hours prior to departure and nothing to drink from 4 hours prior to departure.
  • We strongly advise against giving your pet any sedative prior to the journey. It will result in the animal taking longer to adapt to its new environment and possibly in the animal suffering from hypothermia during the flight.

More about the regulations for the transport of pets

Where can I buy a kennel for transporting my pet?

For flights from the Netherlands:
The special kennels can be bought at SDBV (Schiphol Services B.V.), location: on the Kelderplein, between Departure Halls 1 and 2. A kennel should offer sufficient space to allow your dog or cat to stand (without touching the top), to turn and to lie in comfortably. A kennel made of metal or wood is not allowed. The floor of the kennel must be covered by a blanket or newspaper. For safety reasons, articles such as toys, soft toys and chewy items may not be transported in the kennel. At Rotterdam Airport and Eindhoven Airport there are no kennels available.

You will find Schiphol Services (Baggage Storage) on the Kelderplein between Halls 1 and 2. To reach SSBV, you take lderplein tussen Hal 1 en 2 werthe lift or stairs between Hall 1 en Hall 2 to the cellar.

  • Opening hours: daily from 07:00-22:45.
  • Payment: only in cash, with euros in the correct denominations.
  • You are not allowed to exchange or return kennels.
  • Ask your own veterinary surgeon about the most suitable type of kennel.

Available kennels:

  • Kennel A 53X40X38 3 kilograms € 60
  • Kennel B 68X51X48 5 kilograms € 75
  • Kennel C 81X56X58 8 kilograms € 100
  • Kennel D 91X61X66 10 kilograms € 125
  • Kennel E 102X69X76 13 kilograms € 150
  • Kennel T-bag 38x24x26 1 kilogram € 50 (for pet in cabin)

For flights from Paris-Orly: For more information on how to travel with your pet, please consult Paris Orly webiste.

May my pet also travel without being accompanied?

No, it is unfortunately not possible to let your pet be transported without being accompanied.

On which routes are pets not allowed?

Unfortunately, you are not allowed to take pets to all destinations as the transport of pets may not be permitted by the local authorities. For this reason, Transavia does not transport pets to the United Kingdom, Ireland, Malta, the United Arab Emirates and Chambéry. (This is due to the regulations at the airports and has nothing to do with the regulations in these countries).

I will be travelling with a pet. Do I need an animal passport?

Yes, an EU regulation determines that during transport between member states, dogs and cats should be accompanied by a passport for domestic animals. This passport should contain information about rabies vaccinations and other required data related to the health condition of the animals. In addition, the passport should have sections for clinical examination and legalisation, which means the passport should also be suitable for the transport of animals outside the EU. The passport should have been issued by a veterinary surgeon appointed by the appropriate authorities. For a health certificate to be valid, the section ‘clinical examination’ should be completed. The regulations for the health statement in a passport differ by country. For the regulations for your destination country, please contact the consulate or embassy of that country.

Please note: dog and cats should wear an electronic identification system (transponder).

From what age may my pet travel with me on board my flight?

Your dog or cat should be at least 3 months and 21 days old if it is to be transported by Transavia.

Transavia Holland Special Assistance

Transavia Holland Special Assistance
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