SAS Braathens Special Assistance

SAS Braathens Special Assistance
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SAS Braathens

 

SPECIAL ASSISTANCE

SPECIAL ASSISTANCE

PASSENGERS WITH REDUCED MOBILITY

Reduced mobility

  • You can bring your wheelchair or walker onboard at no additional charge.

Before travel

    • To ensure that you get the help you need, register your wheelchair in your reservation no later than 48 hours before departure.
      Register assistance here
    • To facilitate your journey with assistive devices or equipment that requires additional space due to weight or size, inform us at the time of booking.
    • Depending on the aircraft type, there may be restrictions on the type of equipment you can bring onboard as baggage. Determine at booking whether your equipment can be loaded on the scheduled aircraft type.
  • For safety and/or other operational reasons, it may be necessary to use a different type of aircraft than originally planned. You will be informed at the time of booking. If such a change of aircraft makes it impossible for you to travel with an assistive device/equipment, we will offer an alternative for your trip.

At the airport

  • If you choose the meeting point, please arrive two hours before departure.
    If no other time is specified in writing, you should be at the check-in counter no later than one hour before departure.

Onboard

  • Onboard all our SAS flights, ask our cabin crew for assistance. Note that we are not authorized to assist you with personal care.
  • Depending on the route, different types of equipment are available for passengers with reduced mobility.

Other

  • Would you like to know more about PRM (people with reduced mobility) rules?

OXYGEN

Oxygen
    • Oxygen and medical equipment necessary for life preservation can be taken on board free of charge.
    • We can also provide medical oxygen from AGA if booked it in advance. Fill in a Medical Information Form (MEDIF) & permission will be granted by the SAS Medical Department.
      Download MEDIF form here

Installing supplemental oxygen
Intercontinental flights €335
Within Scandinavia/Europe €150

            Prices are per segment & valid only on SAS-operated flights.

  • If you require oxygen to and from your flight or onboard the flight itself, you can bring your own. Oxygen can be taken as checked baggage or cabin baggage.
  • When you bring your own oxygen, make a reservation before the flight & inform SAS Medical Sales of the number of canisters you will carry.
  • The weight of the oxygen tank cannot exceed 5 kg. The tank & any regulator must be shock-absorbent so that it cannot accidentally release the contents in case of a possible impact.
  • Note: Liquid oxygen is not allowed onboard aircraft.

TRAVEL WITH AN ASSISTANT

Patient transport
    •  You must travel with an assistant if you:
      • are blind as well as deaf
      • have an intellectual or developmental disability requiring assistance
      • require medical assistance on board
      • are unable to appropriately comprehend & respond to safety instructions from the crew
    • An assistant or carer is the person responsible for the comfort and well being of you during embarkation/disembarkation, your general safety during flight and necessary evacuation assistance. The carer must be at least 18 and sit next to you.
    • Depending on the number of cabin crew onboard each flight & the number of passengers onboard needing an assistant, a crew member may act as your assistant. Note that we are not authorized to assist you with personal care.

PATIENT TRANSPORT

Patient transport
    • Our core compencies:
      • Providing medical information for the reservation (MEDIF) & obtaining medical certificates when flying SAS
      • Arranging additional & raised legroom for passengers with leg injuries (against a fee)
      • Installing approved battery driven medical equipment on board if required
      • Installing supplemental oxygen for use onboard the aircraft if necessary
    • Before you contact SAS Medical, check if your travel insurance covers repatriation. If repatriation is paid for by travel or health insurance & not at your own expense, you should first contact the insurance provider.
  • All cases of illness must be authorized by SAS’ own physicians. Medical authorization is available Monday-Friday from 9am-12pm.

MEDICAL CONDITIONS

Travel for medical treatment abroad
    • All passengers must satisfy certain general health criteria. Flying can cause stress on the body. For example, air pressure in the cabin is lower than that on the ground, which can result in increased oxygen demand during the flight.
    • Other criteria also apply when you travel to and from medical treatment abroad. Medical treatment, diagnostic intervention, chemotherapy or operation may change one’s state of health such that it may be hazardous to fly.
    • All critically ill & cancer patients flying with SAS must fill out a Medical Information Form (MEDIF).
      Download MEDIF here
    • The health status assessment means your doctor must complete a MEDIF to secure advance approval of your flight. A health status assessment before the flight may result in the passenger being refused travel.
    • If a passenger is deemed too ill to fly at the check-in or gate, the captain has the right to refuse the passenger.

SEAT RESERVATION

Extra seat
    • You can reserve a suitable seat onboard when you travel with an assistant or if there is need for an extra seat for comfort. Contact SAS Customer Contact Center.
    • The majority of seats next to the aisles have moveable armrests. However, this is not applicable for the seats in the first seat row onboard.
  • Due to safety regulations, we cannot seat you in emergency exit rows or the seats in rows leading to a floor-level exit.
  • Harnesses that are approved for use onboard:
    • Crelling Harness
    • CARES Airplane Safety Harness for Children

WITH A SERVICE DOG


SAS welcomes service dogs in the cabin at no additional charge. Let us know if you plan to travel with a service dog.

TRAVEL WITH CHILDREN

Travel with children

TRAVEL DURING PREGNANCY

– important info for expectant mothers

Rejse under graviditet

    • For safety reasons for both the mother and child, there are a number of restrictions on how late a passenger can fly before the expected due date. Please see the chart below.
    • We also advise you to check your coverage with your travel insurance provider what periods of pregnancy your insurance covers.
  • If you would like to add an infant to your booking or make a name change after you have purchased your ticket, contact SAS Sales and Support for more information.
  • Other rules may apply for travel while pregnant if you are flying with our partners. Check with the operating airline for more details.
Pregnant with one child:
Until four weeks before expected delivery No restrictions
From two to four weeks before expected delivery A special medical certificate (MEDC) is required, not more than 10 days old. The passenger must also be authorized by SAS’ medical department. The flight time cannot exceed four hours.
Two weeks or less before expected delivery We cannot accept you onboard.
Pregnant with twins or more children:
Until 12 weeks before expected delivery No restrictions
From 8 to 12 weeks before expected delivery A special medical certificate is required, not more than 10 days old. The passenger must also be authorized by SAS’ medical department. The flight time cannot exceed four hours.
From four to eight weeks before expected delivery We cannot accept you onboard.
Less than four weeks before expected delivery We cannot accept you onboard.

TRAVEL WITH INFANTS

– useful tips for our youngest passengers

Tag din baby med på ferie med SAS

    • An infant is a child who has not yet turned 2, but is at least 7 days old. When traveling with an infant, he or she must sit in your lap. You can also book a separate seat for your baby for the same price as a child 2-11 years old. In this case, you must bring your own car seat. Contact SAS Customer Contact Center to book.
    • If you have an infant under 2 years of age on the outbound flight who turns 2 on the return flight then you need to book a child ticket.
    • If you are traveling with two children under the age of 2, you can have one child in your lap and one in a seat beside you. You can book the seat for the child beside you for the same price as a child 2-11 years old. The child beside you must be fastened in a car seat that you bring yourself onboard. Contact SAS Customer Contact Center prior to departure so we can note in your booking that you are traveling with two infants or toddlers.
    • If your child is under 9 months, you can book a cradle onboard if you are flying to Asia or the US.
    • You can check in 1 bag weighing up to 23 kg/51 lbs. with maximum dimensions of 115 cm and a foldable stroller or baby buggy free of charge for your child. Infants are not entitled to a cabin baggage allowance. Are you travelling in SAS Go Light, no checked baggage permitted except for one stroller or baby buggy. Read more about baggage or more about prams, strollers and car seats
    • You can bring your own baby food on board.
    • When you travel in SAS Plus within Europe and in all classes to the rest of the world, you can order a special infant meal.
    • All our aircraft have a change table in at least one of the lavatories.
    • Toys are important. With SAS, your child will have something special to play with to help pass the time more quickly onboard.
  • If you are making a booking on SAS or Widerøe before the child is born, add the child’s name and date of birth to the reservation later by contacting SAS Customer Contact Center. This only applies to SAS & Widerøe-operated flights.

TRAVEL WITH CHILDREN 2-11 YEARS OLD

    • Passengers between 2-11 years old who have not yet turned 12 can purchase child tickets when flying with SAS. Children aged 6-11 can also travel as unaccompanied minors. All children must travel with a person who is at least 16 years of age.
    • All children must travel with a valid passport or ID stating their nationality. This rule applies for every destination and regardless of whether they travel with others or unaccompanied.The discount does not apply to taxes and fees.

    • A letter of consent may be required for children traveling without both parents indicating they can fly with the accompanying adult. Contact the embassy or consular office of the destination country for more information.
    • Baggage rules for children. Read more about baggage or more about baby buggies, strollers and car seats
    • You can book special meals for children up to 24 hours before departure. Special meals are available when you fly in SAS Plus on flights longer than 90 minutes in Europe and in all classes on our routes to the rest of the world. Note that since breakfast is identical for children and adults, children’s meals can only be ordered for flights departing after 9am local time.
    • We can also arrange meals that are suitable for children with different allergies. Check with us when you book your ticket so we can tell you what options are available. If you book your trip through the Internet, contact SAS Customer Contact Center to book child meals. Make sure your have your booking reference ready.
    • With SAS, our youngest passengers always get something special to help pass the time. On European flights, we have a wide selection of small toys for children to choose from to stimulate and entertain them.
    • For our flights to Asia and the US, children are given a small bag with toys. Each seat has its own video screen. We also have films, music channels, audiobooks and games for children.
  • All our aircraft have change tables in at least one of the lavatories.

UNACCOMPANIED MINORS

    • Sometimes children need to travel on their own. We offer a service that ensures they are well looked after for the entire trip.
    • Unaccompanied minor service is available for children from 5-15 years of age. Children 5-11 years of age must use this service, but for children 12-15 years of age, the service is optional. If your child is 5-11 years of age and traveling with a person who is 16 or older, you do not need to book this service.
    • A letter of consent may be required for children aged 12-16 traveling alone who do not use unaccompanied minor service.
    • Book assistance as soon as possible before departure to ensure that your child has a confirmed place. Flights within Scandinavia on Widerøe and within Europe can be booked online, while flights to the rest of the world can be booked through SAS Sales and Service.
    • Unaccompanied minor service costs €40 for domestic flights and €50 for international flights per direction. Additional fees may apply when traveling from another country to Scandinavia or if you are traveling with one of our partners on a codeshare. No service fee is charged if the ticket is booked entirely with EuroBonus points.
    • Fill out a handling advice document prior to departure. It contains personal information about your child, itinerary and the name of the person picking up the child on arrival. It must be signed by a parent/legal guardian. You can download the form on flysas.com and fill it out ahead of time. If you cannot print out the form, you can fill it out at the airport. Download handling advice document here
    • You must accompany your child to the airport, help them check in and drop off baggage. You must present a valid ID at check-in regardless of destination and remain at the airport until the flight has departed.
    • Note: Check-in for unaccompanied minors must be completed no later than 45 minutes before departure. Check-in may take longer during peak periods.
    • Your child will receive help from the staff through security control to the gate and onboard the flight. Once onboard, our staff will help your child find his or her seat, take care of him or her throughout the flight and help him or her off the plane upon arrival. We always offer children traveling alone something from Our Café onboard.
    • If your child is traveling domestically within Sweden, you can follow them all the way to the gate. For all other destinations, EU rules state you cannot follow your child beyond security control. Contact staff at the airport so that they can help you with all the formalities.
    • On arrival, you cannot meet your child outside the aircraft. Staff will meet your child at the aircraft, take care of any possible baggage and go through customs and passport control. They will then leave the child with the contact person (the adult stated in the handling document). In order to confirm it is the right person, he or she must present a valid photo ID.
  • If the flight is delayed or encounters other irregularities, we will offer your child special attention and assistance. We will ensure that you as a parent will receive full information on all changes. Your child will never be without supervision. Unaccompanied minors are not accepted if it is unclear prior to departure whether it is possible to land at the arrival airport due to bad weather or other extraordinary circumstances.
  • For flights to/from SAS destinations in Asia and the US, we can offer assistance. If the child will be continuing the trip with another airline however, this special assistance is not available.

SPECIAL MEALS

Specialmåltider

    • Passengers who wish to have meals other than those served onboard can request a special meal.
    • Special meals are available to all passengers to/from the US and Asia and passengers in SAS Plus on European flights longer that 90 minutes.
    • Allergies. We don’t serve peanuts as inflight snacks or as a meal ingredient. If you are allergic to peanuts, always notify the cabin staff when you board the plane so they can inform other passengers of your peanut allergy. All other types of allergens such as nuts, seeds and legumes are available as snacks or are meal ingredients on SAS flights. It is not possible for us to restrict this.

      All our meals are prepared by suppliers on premises in which nuts/allergens are present. For this reason, there is a risk that traces of nuts/allergens may be present, even in cases in which the allergen is not part of a recipe or stated on the declaration of contents.

    • There are also special menus for children and infants. Since the breakfast served is the same for children and adults, children’s menus can be ordered for flights departing after 9am.
    • Choose from 12 different special menus. You can find the codes for them here.

ALLERGIES

Allergier

    • Allergies. We don’t serve peanuts as inflight snacks or as a meal ingredient. If you are allergic to peanuts, always notify the cabin staff when you board the plane so they can inform other passengers of your peanut allergy. All other types of allergens such as nuts, seeds and legumes are available as snacks or are meal ingredients on SAS flights. It is not possible for us to restrict this.

      All our meals are prepared by suppliers on premises in which nuts/allergens are present. For this reason, there is a risk that traces of nuts/allergens may be present, even in cases in which the allergen is not part of a recipe or stated on the declaration of contents.

    • If you are allergic to pet hair, contact SAS Customer Contact Center in connection with your booking so we can confirm there are no animals on your departure.
    • If you have an airborne allergy, contact the crew at the gate & onboard so they can make a relevant announcement.
  • Remember to bring any medication in cabin baggage.

TRAVEL WITH ANIMALS

Travel with pets
    • You can bring a cat or dog onboard a SAS flight if you have made a reservation for it in advance. Contact SAS Customer Contact Center to book a space for your animal as soon as possible (no later than 24 hours after booking) as space is limited.
    • When you travel with your pet in the cabin, the cage/bag is considered your carry-on bag and you cannot bring any additional carry-on bag onboard.
    • Kittens or puppies must be at least 8 weeks old. Kittens under 13 weeks must also have a veterinary certificate stating they are approved for transportation.
    • Guide dogs or other service animals (such as rescue dogs) always travel for free in the cabin.
    • Include the cage dimensions and total wieght (animal + cage) when booking so SAS can determine if there is room for the cage in the cargo hold on the desired flight. You will be notified within 24 hours on weekdays whether there is space for the cage. The size of the cargo hold depends on the type of aircraft flying the particular route & flight.
    • You always pay a fixed price per cage & per route. Prices
    • Other pets besides cats and dogs are welcome to fly with us, but will be placed in the cargo hold.
    • When traveling with pets, you must fill out a form before departure. Fill and print it out & take it to the airport. It can also be completed at the airport. The form is not required for domestic travel in Denmark, Norway & Sweden.
    • In certain cases, there are specific conditions that must be fulfilled when taking a pet to another country. Check them when you book your ticket & ask at the respective country’s embassy. You will need proper documentation about the animal’s health for entry & transfer for all countries during the flight. Provide the animal with a microchip or tattoo where applicable, as well as an animal passport when traveling through or to the EU.
  • Exceptions apply to/from the UK/Ireland.

How can I contact SAS?

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