Blue Air

 

SPECIAL ASSISTANCE

Assistance for persons with disabilities in accordance with Regulation (EC) no 1107/2006 of the European Parliament and of the Council of 5 July 2006 concerning the rights of disabled persons and persons with reduced mobility when traveling by air

Given the principle of social inclusion and non-discriminatory treatment, disabled people and those with reduced mobility will receive the necessary assistance according to their special needs without being charged any additional fees.

We assume and guarantee carriage of disabled or reduced mobility persons in the following conditions:

– Sending a notification of the special assistance given at least 48 hours before the published departure time of the flight;

– In case the return flight was also contracted from our company, the notification must target this aspect too.

In the event that a person with a disability or reduced mobility is assisted by an accompanying person, the company will make all possible efforts to assign that person besides the person with disability or reduced mobility, provided a notice is sent to us at least 48 hours before the published departure time of the flight.

In the event that it is necessary to use a recognized assistance dog, with valid documents, it is embarked in the cabin provided a notification is sent to us at least 48 hours before the published departure time of the flight, and provided the person travelling assumes the obligation to comply with specific national law of the country of destination and with applicable internal rules on the transport of assistance dogs on board the aircraft, transport being done without additional fees.

In the event that we are announced through a notice given at least 48 hours before the flight that for a person with disability or reduced mobility it is necessary the transport of up to two pieces of mobility equipment, including electric wheelchairs, we assume their transport subject to possible limitations of space on board the aircraft, and subject to the application of relevant legislation concerning dangerous goods, transport is done at no extra charge.

If necessary, flight attendants will provide assistance in moving to toilet facilities for disabled people or with reduced mobility.

Information Communication

Our company and its agents shall make publicly available to persons with disabilities or reduced mobility information regarding special assistance that can be given to them as well as essential information on the flight, in accessible formats and in at least the same languages ​​as the information made available to other passengers.

In the event that our company or agents receive notice of a request for specific assistance, we undertake to transmit this information to all factors involved at least 36 hours before the published departure time of the flight.

As soon as possible after the departure of a flight, our company communicates to the governing bodies of the destination airport the number of disabled persons and persons with reduced mobility that are on board the aircraft and require specific assistance.

Training

We guarantee that all staff providing direct assistance to disabled persons and persons with reduced mobility has knowledge of how to meet these needs, we also provide training in the field of equality and understanding these needs, new employees participate in training on disability, and all staff benefit from refresher courses whenever necessary.

Refusal of carriage of disabled persons and persons with reduced mobility

Our company may refuse boarding and transport of a disabled person or person with reduced mobility in order to meet applicable safety requirements established by international, Community or national law or in order to meet safety requirements established by the authority that issued the air operator’s certificate to the air carrier concerned, or if the size of the aircraft or its doors makes the embarkation or carriage of that disabled person or person with reduced mobility physically impossible.

In the event of this refusal the company, through its agents, shall make reasonable efforts to propose an acceptable alternative to the person in question.

Given the refusal, the person has the right to reimbursement or re-routing. In the event that the company or agent to invoke refusal for reasons listed in the previous paragraphs, shall inform the respective person of the reasons therefore, and on request, shall respond in writing within 5 working days of the request.

CALL CENTER

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ROMANIA

0903 760 130 Non-stop
Tariff of 0,62 €/min
0374 281 841 M-F: 09:00 – 21:00; Sa-Su:10:00 – 19:00; normal tariff
SPAIN

902 570 852 Mo-Fr: 09:00-19:00
902 808 078 Non-stop
Tariff of 0.0895 €/min, 0.1245 €/call
BELGIUM

0032 2 2177273 M..F: 09:00-18:00, Sa: 10:00-14:00
070 658 300 Non-stop
Tariff of 0.3 €/min
GERMANY

0900 1230 020 Non-stop
Tariff of 0.6 €/min, call from landline
Tariff of 0.89 €/min, call from mobile
0049 (0)69 209776-52 Monday-Friday (09:00-17:00)
ITALY

0039 06 48 771 355 Monday-Friday (09.00 – 18.00)
895 895 1144 Non-stop
call from landline 0.549 €/min, 0.305 €/call
call from TIM, Vodafone 0.732 €/min, 0.1575 €/call
call from Wind, H3G 0.732 €/min, 0.1525 €/call
NETHERLANDS

020 800 48 70 M-F: 09:00 – 18:00
Sa: 10:00 – 14:00
0900 500 0002 Non-stop
Tariff of 1€/call
CYPRUS

00357 24 841 180 M-F: 8am-5:00pm, Sa: 9am-1pm
900 190 10 Non-stop
call from landline 1.5232 €/min; call from mobile 1.6065 €/min
00357 22 755 300 M-F: 08:30-17:30
BULGARIA

00359 52 689 191 Ma-Fr: 09:00-17:00
090 063 033 Non-stop
Tariff of 0.96€/min
GREECE

0030211-1034100 M-F: 09:00-17:00
825 500 0501 Non-stop
Tariff of 0.25€/min
LUXEMBOURG

00352 20 301065 Mo-Fr: 09:00-18:00, Sa: 10:00-14:00
900 450 02 Non-stop
Tariff of 0.6613€/min
GREAT BRITAIN

020 7037 2687 Non-stop
0203 795 7715; +44(0)1293 874 926 L-D 08:00-20:00
0151 230 1590 for Liverpool; M-Su 08:00-20:00
IRLAND

0818 444 895 Non-stop
+353 (0)1 8045109 Mo-Fr: 09:00 – 17:30
FRANCE

0033 1 70615758 M-F: 09:00 – 18:00, Sa: 10:00 – 14:00
089 270 1522 Non-stop
Tariff of 0.34€/min
PORTUGAL

(351) 707 502 146 Mo-Fr: 09:00 – 18:00
(351) 21 098 7982 Mo-Fr: 09:00 – 18:00
+351 707 450 224 Non-stop
Tariff of 0.123 €/min, call from landline
Tariff of 0.3075 €/min, call from mobile
SWEDEN

+46850522020 Non-stop
08-590 000 90 from Sweden, available Mo-Fr: 09:00-12:00; 13:00-17:00
+46-8-590 000 90 from abroad Sweden, available Mo-Fr: 09:00-12:00; 13:00-17:00
ISRAEL

+972(0)3-7737773 Su-Th: 09:00-17:00

Blue Air Special Assistance

Blue Air Special Assistance
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