Ural Airlines

 

People with disabilities

Rules of carriage of people with disabilities.

Attention! Additional equipment used to serve passengers with disabilities is provided FREE OF CHARGE.

The airline will do its best to help passengers with disabilities, though there are some conditions to be met by such passengers in order to be accepted for carriage:

  • the passenger doesn’t have dangerous/contagious illness;
  • the appearance and the mental state of the passenger do not constitute a menace to others;
  • the confirmed consent of other carrier/carriers (in case of connecting flights) to carry the passenger is available, and (in case of necessity) the permission (medical certificate/declaration) for air carriage signed by the doctor in charge or accompanying doctor, or by the doctor from the medical facility of the departure airport, as well as by the passenger him/herself, is available.

The procedure of preparations for the carriage

The carriage of the passenger with disabilities must be submitted for the airline’s approval in advance before departure.

Medicines, a collapsible wheelchair to be carried in a cabin, crutches of an afflicted/disabled person are carried free of charge and are not included in the hand baggage allowance.

If the passenger with disabilities is a transfer passenger, then his/her carriage must be confirmed for all legs of his/her trip.

Placing onboard

Passengers with disabilities are assigned seats by the windows in immediate proximity to emergency exits equipped with inflatable escape chute:

  • А319 – 20th row
  • А320 – 26th row
  • А321 – 36th row

Visually or auditory handicapped passengers accompanied by guide dogs are assigned seats with enough space around them to accommodate a dog, not far from emergency exits, but so as not to imped free access to them.

Passengers with limited mobility on wheelchairs

Passengers with limited mobility on wheelchairs are accepted for carriage with an accompanying person or without an accompanying person, but under the airline’s supervision if it approves that, after the written application is filled, in compliance with the airline’s regulations, for the carriage under the airline’s supervision.

In case of carriage of a passengers with limited mobility on an electric wheelchair, an electric wheelchair itself is carried as a regular checked baggage.

Attention!

Please note that the carriage of passengers with reduced mobility ( ie recumbent patients on stretchers ) is only available on direct flights from Ekaterinburg .

Stretcher cases

Air carriage of passengers with permanent or temporary disabilities on stretchers is executed upon preliminary notification of the carrier, or its agent that provided the booking and the carriage document issue, or tour operator/ travel agent about the requirement of transportation on a stretcher, made within the term established by the carrier.

Visually or auditory handicapped passengers

A visually or auditory handicapped passenger is carried with an accompanying person.

A visually or auditory handicapped passenger can be carried without an accompanying person, subject to the airline’s approval.

A visually handicapped passenger can be carried, subject to the airline’s approval, accompanied by a guide dog upon presentation of a document, confirming this passenger’s disability and a document confirming special training of the guide dog.

A guide dog, accompanying a visually handicapped passenger is carried free of charge beyond the free baggage allowance. A guide dog must wear collar and muzzle and be tied to the chair at the feet of the passenger that it accompanies.

Unaccompanied visually and/or auditory handicapped passengers are accepted for carriage under the airline’s supervision if it approves that, after the written application is filled, in compliance with the airline’s regulations, for the carriage under the airline’s supervision.

A carriage of concurrently visually and auditory handicapped person, as well as disabled minor under 12, is executed only with an accompaniment of a person that assist him/her during a flight.

Seriously ill passenger / patient on stretcher

Transportation stretcher patients is only possible when flying on direct scheduled flights from Ekaterinburg.

Passenger on a stretcher on board AC delivered to ambulifte airport and escorted employees of the medical service.

Services for the transportation of seriously ill passengers and additional equipment (oxygen bottles, medicines, etc.) made by prior agreement with the airline. To order service airlines need to write a letter to the Director General, send it to the address: 620025, Ekaterinburg, trans. Morning, 1G.

The service is provided free of charge.

Passenger with reduced mobility

Mandatory notice is required when buying a ticket about restrictions

To do this, you must make a request to carry passengers with reduced mobility when booking the ticket at the box office or by phone passengers 8-800-77-00-262 support.

The service is provided in all airports: in Russian airports service is free in foreign airports may incur additional fees (the cost should be specified at the airport).

Passenger accompany employees airport medical service from the front desk to the aircraft.

Transport wheelchair free of charge in excess of the baggage allowance set for the ticket.

The passenger, deprived of hearing and vision

The carriage shall be subject to prior agreement with the airline.  

To do this, you must make a request to carry passengers devoid of hearing and vision when booking the ticket at the box office or by phone passengers 8-800-77-00-262 support.

The service is available in all airports. The Russian airports service is free, in foreign airports for the provision of services may incur additional charges (the cost should be specified in the airport).

The passenger airport escorted by airport medical service from the front desk to the aircraft .

Passengers devoid of a guide dog

The carriage shall be subject to prior agreement with the airline.  

To order the service you need to write a letter addressed to the general director of the airline, send it to the address: 620025, Ekaterinburg, trans. Morning, 1G.

Servises guide dog is free of charge In this case, the passenger must have all the necessary documents for a dog transport (specified in the service support around the clock for 8-800-7700-262 numbers (call is free in Russia), +7 (499) 920-22-52 (for calls from other regions)

On board the aircraft: a guide dog must have a collar, a muzzle and be tied to a chair at the feet of the passenger it accompanies .

Rules of carriage of pregnant women

The pregnant woman must evaluate herself the ability to use air transport on the basis of her state of health. The carrier shall not be held responsible for decline in the passenger’s health or other detrimental consequences for the passenger or the fetus which can arise during or as a result of the carriage.

Air transportation of pregnant women shall be allowed on condition that they don’t have a risk of premature birth.

Information of the state of health of the pregnant woman shall be confirmed by a certificate from a doctor (medical certificate) on the state of health and absence of contraindications for her to use air transportation. The certificate from a doctor (medical certificate) must be issued not later than 24 hours prior to the departure time specified in the ticket.

The pregnant woman must carry the certificate from a doctor (medical certificate) and obstetric/gynecologic record. The carrier shall reserve the right to verify the presence of the pregnant woman’s valid medical certificate and obstetric/gynecologic record prior to flight commencement.

Air transportation of pregnant women in the absence of a medical certificate (report) shall be carried out by virtue of an indemnity commitment drawn up prior to flight commencement.

Indementity commitment (.doc)

Rules of carriage of passengers with children under 2

One adult passenger may travel with one child under two years (without extra bed) for domestic flights free of charge, and in international transportation — with a 90% discount from the adult fare.

For infants baggage allowance is 1 suitcase of up to 10 kg checked Luggage and 5 kg hand Luggage in the cabin of the aircraft.

passengers can book for a baby is a special place — in this case, a ticket is issued on the child up to 12 years.

For the second, third and subsequent children up to two years, flying with one adult, tickets would be issued as for children up to 12 years.

Child up to 2 years meals on Board the aircraft is not available.

do not place two children on one seat.

Children up to two years in flight must be accompanied by adults.

the sun A-319/320/321 infants are placed in the hands of the accompanied persons during the entire flight. the Cradle is not available.

Babies should be always kept his head toward the window to exclude cases of injury of the baby’s head when falling of any items from the service trucks.

to Accommodate passengers with children aged 0 to 2 years 4-5 ranks is Prohibited.

Rules of carriage of unaccompanied minors

Unaccompanied child — a child who is not accompanied by an adult passenger or a passenger who, in accordance with the civil legislation of the Russian Federation, has acquired full legal capacity until they reach the age of eighteen. Carriage of unaccompanied minors is carried out only on direct regular flights of the airline (up to first point of landing).

Children of the following age shall be carried as unaccompanied children:

  • 5 to 12 years for flights within Russia and the CIS
  • o 6 to 12 years for international (besides CIS) flights, when travelling without parents (guardians) and are not entrusted to legally capable passengers over 18.

Maximum of 4 unaccompanied minors is allowed per flight.

At the will of parents and guardians (trustees), carriage of unaccompanied minors may be extended to cover children up to 18.

The age of the unaccompanied minor is determined as of the date of carriage commencement at the airport of departure.

The unaccompanied minor is only accepted for carriage on the airline’s flights if the confirmed booking and the submitted Application for Carriage of an Unaccompanied Minor containing all the details required for carriage are present.

The Application for Carriage of Unaccompanied Minor shall be filled in by a parent, guardian (trustee) in four counterparts during the booking of the carriage of the child at the airline’s own sales offices, at agencies having direct agreements with the airline, or at the airline’s representative offices.

This service is confirmed by the Airline not less than 3 days prior to departure.

A carriage of unaccompanied minor shall only performed to airports where there are representatives of the airline or agents authorized by the airline

Services provided to unaccompanied minors by a respective organization at departure/ destination point can be subject to additional charges. Information on the amounts of such charges can be inquired while booking a flight.Carriage of unaccompanied minors on flights within Russia

An unaccompanied minor shall be accepted for carriage if the following is present:

  • airline ticket
  • ID paper(birth certificate for children under 14 / passport for children over 14)
  • application for carriage of unaccompanied minor
  • medical certificate of the child’s state of health (where required)

The carriage shall only be carried out in the economy service class; full adult fare (basic) shall be paid.

Carriage of unaccompanied minors on flights to the CIS countries

An unaccompanied minor shall be accepted for carriage in the presence of the following:

  • airline ticket
  • ID paper
    • for Russian citizens
      • birth certificate or passport for travelling abroad for flights to Kazakhstan, Ukraine, Kyrgyzstan, Belarus, Tajikistan to Kazakhstan, Ukraine, Kirgizia, Byelorussia, Tajikistan
      • passport for travelling abroad and/or visa, if required by the rules of the country of entry.
    • for citizens of Kazakhstan, Ukraine, Kirgizia, Byelorussia, Tajikistan
      • birth certificate or passport for travelling abroad for flights to Russia
      • passport for travelling abroad and/or visa, if required by the rules of the country of entry.
  • application for carriage of unaccompanied minor
  • notarized consent of one of parents, adopters, trustees or guardians of an underage citizen of the Russian Federation to leave Russia, indicating a date of departure and a country of destination.

In case one of the parents, adoptive parents, guardians, or trustees declares his/her objection against the departure of the underage Russian citizen from the Russian Federation, the issue of the possibility of his/her departure is to be settled in court.

Carriage of unaccompanied minors on flights to other countries of the world

An unaccompanied child shall be accepted for carriage if the following is present:

  • airline ticket
  • passport for travelling abroad and/or visa, if required by the rules of the country of entry or the country of residence
  • notarized consent of one of parents, adopters, trustees or guardians of an underage citizen of the Russian Federation to leave Russia, indicating a date of departure and a country of destination.
  • application for carriage of unaccompanied minor

The carriage shall be performed in the economy service class with full relative fare and a charge, which is to be established by the service provider, payable at the time of ticket issuance.

The carriage shall only be performed in the economy service class with, in accordance with the fare application rules for unaccompanied minors, a charge for services provided to him/her at airports of arrival, which is to be established by agents in flight ground handling and passengers ground services agreements, payable at the time of ticket issuance.

In case one of the parents, adoptive parents, guardians, or trustees declares his/her objection against the departure of the underage Russian citizen from the Russian Federation, the issue of the possibility of his/her departure is to be settled in court.

No charges shall be imposed for services to unaccompanied minors at Koltsovo Airport.

Handling advice for unaccompanied minors PDF (1 MB)

Rules of carriage of new-born children

New-born children shall be accepted for air transportation pursuant to doctors’ recommendations at the age of 7+ days.

Carriage of prematurely born children shall only be performed if medical certificate confirming that air transportation is safe for the child is present.

Contact

Office in Yekaterinburg
Ural Airlines JSC, Russia, 620025, Ekaterinburg, per. Utrenniy 1G SITA SVXTOU6
Passengers helpdesk
8-800-7700-262 (toll-free within Russia), +7 (499) 920-22-52 (for calls from outside Russia)

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