UTair

The most frequent questions

Carriage of Pregnant Women and Newborns

The Airline does not limit the carriage of pregnant women. But flying can cause negative effects, threatening the life of a mother and an unborn child. Therefore, caring of your health and that of your children the Airline recommends you to get a medical statement confirming the absence of contradictions to flying, for the precise departure date.
During check-in you will be asked to fill in the special health declaration.

Pregnat women

Before travelling we advise you to consult your doctor for possible contraindications and obtain recommendations for your upcoming trip.

Carriage of pregnant women is performed only with signed guarantee liability (note) that the Carrier bearing no liability to the Passenger for unfavorable consequences that may ensue for the Passenger and the fetus in the process and as a result of carriage by air.

Passenger shall determine his capability to use air transport based on his/her health condition.The responsibility for notification the Airline about health condition rests with passenger at the time of booking / ticket purchase or during check-in.

Specialized medical care is not available on board, therefore we kindly ask you to respect our restrictions, as they are focused only on your own safety.

The Carrier may refuse to carry a pregnant woman if this is regulated by the requirements of immigration law of a destination country.

Travelling with Newborns

Newborns are generally not recommended to travel by air within the first seven days of their life.

When a ticket is booked for a newborn under seven days, or prematurely born, the baby’s mother must provide a waiver relieving the airline from liability for consequences of her baby’s air travel. Please complete the waiver in at least two copies, one of them to be handed over to the airline’s representative or check-in agent at the departure airport, and the other one to be retained by you.

Specialized medical care is not available on board, therefore we kindly ask you to respect our restrictions, as they are focused purely on your own safety.
Waiver for Travelling when Pregnant and with Newborns

I use a wheelchair? Who can I apply to for social assistance (accompaniment) at the airport?

The Airline provides all the necessary assistance to passengers with special needs.  After purchasing a ticket you should refer to the Airline’s 24/7  information service by calling 8 (800) 234-00-88 (toll-free in Russia) and inform about the size, the weight, battery type, and what kind of assistance you’ll need. The information will be included in your reservation and at the departure / arrival airport  you will get the necessary assistance.

May a child travel unaccompanied?

On flights of the Airline children under 12 years old should travel accompanied by an adult passenger.
Children aged from 12 may travel alone. Please note, that on international flights the parental permission to travel outside of the Russian Federation is necessary.

May a child travel under a supervision of the Airline?

The Airline provides the service of escort for children aged from 5 to 16 on direct non-stop flights. Transportation is carried out according to the normal economy class fare without children discounts. It’s necessary to consent this service when booking tickets at the box office.

Children and infants under two years

Children under 12 travelling with a passenger are transported with a twenty-five percent discount off the standard or special rate, if special conditions for application of special rate are absent. Such children have a separate seat and they are entitled to free baggage allowance according to the established rules.

For your comfortable flight, you can take all necessary things and items  to take care of your child. You can also take infant’s food that is necessary during the flight. See the list of items allowed for carriage as carry-on baggage.

Important! You can only use a baby stroller up to boarding. After that it must be handed over for storage in the hold.
Before you hand over a baby stroller for carriage in the hold, please make sure that it stays clean and undamaged, fold it and wrap it in overwrap or use a special cover.
When you arrive at your first landing destination, please request a Flight Attendant to get back your stroller.

One adult may take one child under 2 years without a separate seat for free on domestic flights, or for 10% of the regular or special fare on international flights, unless otherwise provided by special fare conditions. Other children under two years travelling with the same adult will be charged 75% of the fare. A passenger may prefer to book a separate seat for the child at 75% of the adult fare (unless otherwise provided by special fare conditions).

Passengers travelling with children under 5 years from Terminal A at Vnukovo Airport, can be provided with a free baby stroller service. If you drop off your own stroller at check-in desk, you may use a free baby stroller at Terminal A while waiting for the departure. At boarding you must hand the stroller over to the Airline representative.

Children between 2 and 12 years of age

Carriage of children without escort

In exceptional cases, children aged from 5 to 12 travelling without parents (foster parents) or one of the passengers (who reached 18) can be carried without escort if there is a request from parents, foster parents and provided there is a consent from the Carrier.

Children without escort can be carried only by direct non-stop flights.

Children without escort can travel by air in the following cases:

– if there is an advance consent of the Airline to carry a child without escort;
– if there is a confirmation of booking a flight;
– accompanying persons stay with a child at the airport until boarding;
– a child will be met at the destination airport;
– child’s trip is paid in accordance with the applicable rules and rates.

Children without escort can travel by air only after their parents, foster parents or relatives complete and sign the Notice on special care and Declaration of parents/foster parents.

For flight security reasons, passengers with children cannot be seated near emergency exits.

Please take note of the international travel rules for underage children:

Article 20 of Federal Law No.114-FZ “On the Procedure for Exit from the Russian Federation and Entry into the Russian Federation” dated August 15, 1996 (as amended on April 07, 2010) requires that a minor citizen of the Russian Federation shall leave the Russian Federation, as a rule, together with at least one of his/her parents, adopters, trustees or guardians. Where a minor citizen of the Russian Federation leaves the Russian Federation without escort, in addition to the passport he/she should have a notary legalized consent of the indicated persons to exit from the Russian Federation, such consent stating the term of his/her stay outside the Russian Federation and state(s) he/she intends to visit.

In accordance with the law of the Russian Federation, a citizen of the Russian Federation cannot be deprived of the right to enter the Russian Federation. Children over 12 years do not need to be accompanied by an adult passenger or a passenger under 18 fully capable in accordance with the Civil Law of the Russian Federation.

In practice travel consent from the other parent for exit from the Russian Federation can be requested by Russian border guards or during border control procedure when entering the country of destination.

We recommend to obtain a notary legalized travel consent of the other parent. It can be issued for a specific trip or for a period covering several trips. Such consent is not required if there is no other parent, which must be evidenced by one of the following documents:

• a Mother’s Book (previously known as the Single Mother’s Book);
• a Death Certificate;
• a Certificate of Deprivation of Parental Rights;
• a Declaration of Waiver of Parental Rights signed by the other parent;
• a court-issued document certifying that the location of the other parent cannot be identified;
• a police-issued document certifying that the other parent is wanted, etc.

A Divorce Certificate cannot be one of such documents.

If a child is travelling with both parents, an International Passport and a Birth Certificate are sufficient if the parents have different surnames.

May I take food for a baby in the cabin?

Passengers travelling with babies may take in the cabin baby nutrition  (cereal, puree) that is necessary during the flight.

I travel with a baby. May I bring a pushchair for a baby, what type of a pushchair may I take?

Passengers with a baby are allowed to bring one pushchair for free in addition to the free checked baggage allowance. You can only use a pushchair  up to boarding. Afterwards it should be handed over for transportation  in the hold. Before you hand over a pushchair in the hold, make sure that it’s clean and undamaged, fold and wrap it carefully (or use a special case). When arriving at the airport of destination  (the first landing destination) refer to the flight attendant to get back your pushchair. You can have any type of a pushchair, but it should be folding for transportation  in the hold.

The rules of transporting animals

Only pets – cats and dogs – are allowed to be carried in the aircraft cabin. Any other pets and birds are allowed to be carried in the luggage space. Transportation of other animals and birds is possible only as cargo.

Carriage of Animals and Birds

Animals and birds are admitted for carriage on UTair aircraft upon preliminary arrangement made with UTair and so far as such carriage is permitted by the country of destination or transit in case of international flights.

Carriage of animals and birds on international flights is governed by the laws of the countries of departure, transit and destination. For details, please apply to the Consulate of the departure, transit or destination country.

Please coordinate the carriage of an animal or a bird with the Company or its authorized agent when booking or paying for your ticket.

Upon the Company’s permission animals can be admitted into the cabin. The weight of such animals must not exceed 10 kg (including the weight of the carrier container). The Company may refuse to admit an animal to the cabin, if not coordinated in advance.

Animals whose weight exceeds 10 kg can only travel in a cage in the hold.

An animal or a bird carried in the cabin or in the hold must be placed into an air permeable carrier container, to a cage or a basket of sufficient size (excluding assistance dogs). The bottom of such container, cage or basket must be waterproof and covered with absorbing material. Bird cages must be covered with thick lightproof fabric. The total of the three dimensions of the container or cage used for the carriage of an animal in the cabin must not exceed 115 cm or 203 cm when carried inside the hold. The animal/bird carrier container must be equipped with handles for carrying.

The weight of an animal or a bird, including the weight of the container (cage or basket) and food intended for consumption during the flight is not included into free baggage allowance and shall be paid for by the passenger in accordance with the rate established by the airline.

Please note that taking care of your pet during the flight, feeding it, providing it with drinking water and care is your responsibility, the Company cannot bear any liability for the wellbeing of your pet.

Recognized assistance dogs accompanying blind or deaf passengers travel inside the cabin free of charge. Such dogs must hold a certificate of special training received by them and a veterinary certificate, and wear a collar and a muzzle. Passengers travelling with assistance dogs are allocated seats in the rear rows of the cabin and their dogs must be tied to the owner’s seat near the passenger’s feet. The airline must be notified of the dog in advance.

Unaccompanied animals can only travel on UTair flights as cargo. The shipper is responsible for providing true information about the animal’s health in accordance with the legislation of the Russian Federation, including the following documents:
• a shipper’s certificate (the form can be obtained at the cargo terminal of the departure airport);
• permission from the import/export/transit country (for international flights);
• a veterinary certificate.

Please make sure that you have a proper container or a cage for your animal, as UTair cannot provide one. For safety reasons, animals can be accepted for carriage in closed containers only.

Such containers must meet the following requirements:
• the bottom of such container/cage must be waterproof and must be covered by absorbing material;
• the size of the container must be sufficient for the animal accepted for carriage;
• the container must be dry, clean, fitted with ventilation outlets and be equipped for loading and unloading.

Required documents:
When checking-in, a passenger travelling with an animal or a bird on a UTair flight must have and submit valid documents (certificates) relating to the health of such animal or bird issued by competent healthcare agencies, as well as permissions for export, transit and import in case of international travel.

Only documents issued by public veterinary clinics will be accepted, which will be considered valid for five days after the date of issue and until the beginning of carriage or storage. In order to be admitted for air travel, the animal must be vaccinated against rabies not earlier than one year and not later than one month before the carriage.

We recommend that passengers travelling with animals arrive at the airport in advance, at least two hours before departure, in order to have sufficient time to undergo all formalities.

Before check-in, you will need to pass veterinary control at the veterinary control office of the departure airport.

Additional information about transportation of pets can be obtained from the veterinary control office of the departure airport.

Veterinary control office in Vnukovo Airport, Moscow: + 7 (495) 436-83-63

May I carry medicine?

If flights on the territory of Russia, there are no restrictions on carrying the authorized medicines. You may carry any quantity of medicines in your luggage. You may have the medicine you need during the flight in your hand luggage. If your liquid medicine exceeds 100 ml, you will need to take a prescription from a doctor, or an excerpt from your hospital chart authorised with the signature and seal. The medicine must be in its original packaging.
Before the flight abroad a passenger should consult the customs regulations of the State of entry regulating the list of drugs and medications that are prohibited for import / export.

If the passenger is carrying medicines that contain prohibited drugs or psychotropic substances, make sure you have a prescription from a doctor. The recipe must be translated into English (or the language of the country where the passenger will pass inspection) by a certified translator.
If the medicine should be stored and transported under certain conditions, in a special container with ice or cold accumulator, it should be noted in the recipe or the instruction.

Contacts

For calls from within the Russian Federation
8 (809) 505-33-77
FREE OF CHARGE
Calls cost from 45 rub/min. (exc. VAT) depending on the region and the operator, inclusive of waiting time and consultation with the operator
For calls from other countries
+7 (3452) 29-88-88
Our single contact number for all passengers
Call cost depends on the rates charged by your telecom operator
Person who works with complaints in Chinese: Yulia (+86)15600606357, yulia@long-shining.net
中国地区投诉联系方式:优丽娅 (+86)15600606357, yulia@long-shining.net
The call center provides information about Airline services and advises on the STATUS program.
Find answers to frequently asked questions here or email us via the feedback service.

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