Air Nostrum

Passengers with special requirements

Passengers with special requirements

Passenger accessibility

Having air transport available is a right for individuals with disabilities and an obligation for airline companies to their customers. In Iberia, with the collaboration of individual country’s Airport departments, we have revised processes to make your travels easier and we work daily on designing more accessible airplanes and specific procedures adapted to your needs. It is our great pleasure to constantly learn to better offer you the safe and comfortable journey that you deserve.

  • Aircraft accessibility.

  • Appropriate and specific measures and procedures for each case.

  • Specialised personnel with continued training processes.

Passengers with Reduced Mobility (PRM)

Passengers with Reduced Mobility (PRM) In air transport, current legislation defines a person with a disability or a Passenger with Reduced Mobility (PRM) as “any person whose mobility when using transport is reduced due to any physical disability (sensory or locomotor, permanent or temporary), intellectual disability or impairment, or any other cause of disability, or age, and whose situation needs appropriate attention and the adaptation to his or her particular needs of the service made available to all passenger” (art. 2 of EC Regulation 1107/06).

Travel without barriers: Iberia’s commitment to individuals with disability

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Air Nostrum Special Assistance

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