Binter Canarias

Special journeys

Mobility impaired passengers

A mobility impaired person is one whose mobility is limited due to any physical incapacity (sensorial or locomotor), deterioration of intellectual facilities or for any other cause of incapacity, using a means of transport and whose situation requires special care and the adapting of the services made available to all passengers to the needs of this person.

For reasons of safety in the event of evacuation and emergency, aeronautical rules limit the number of mobility impaired persons that can travel in an aircraft or, in certain conditions, require that they be accompanied. The reservation must be made beforehand and the airline must be informed.

Basic rules for the mobility impaired persons

The airlines, airports and service agents related to both are responsible for attending to the needs of the mobility impaired persons. It is also the responsibility of mobility impaired persons to specify their needs through suitable channels when making the reservation.

Binter Canarias will provide the necessary information so that the mobility impaired persons can plan and make their journeys.

Binter Canarias will provide its staff with the necessary training to understand and meet the requirements of the mobility impaired persons.

Binter Canarias will not refuse a mobility impaired person except when he or she cannot be carried without danger or cannot be accommodated physically. When companies refuse to carry a mobility impaired person, they must clearly and explicitly explain the reasons for the refusal.

When mobility impaired persons declare that they can look after themselves (self-sufficient and capable of meeting all their physical needs during the flight independently, as well as being able to understand and follow the crew’s instructions), the airline may require the client to sign a liability waiver to justify the declaration.

Binter Canarias will have no obligation to provide assistance for a mobility impaired person who contravenes the sanitary, hygienic or safety requirements.

Mobility impaired persons enjoy equal rights for options for seat assignments within the limits of safety requirements. Binter Canarias will clearly and explicitly explain the reasons for not assigning a specific seat when the request does not meet safety requirements.

If a mobility impaired person travels with a guide dog, this will be carried in the passenger cabin in accordance with the airline’s regulations. The guide dog will not be included in the count of animals in the cabin and no payment will be required for it.

Neither will mobility impaired persons be charged for carrying the basic objects that facilitate their mobility nor for other essential auxiliary elements in the case of discapacity.

Binter Canarias will take all the reasonably possible measures to prevent the loss or deterioration of the objects that facilitate the mobility or other auxiliary elements in the cases of discapacity. When this loss or deterioration occurs, Binter Canarias will undertake the appropriate procedures to satisfy the immediate individual needs for mobility accredited for the passenger.

Reservations

Aeronautical regulations limit the number of these passengers according to the size of the aircraft and the level of service requested.

We advise that where possible, the reservation be made seven days beforehand and at most 48 hours before travelling. This will ensure that the necessary assistance is available and that all needs will be attended during the airport processes and during the journey.

If the degree of mobility is such that the passenger cannot board by his or her own means, this must be informed when making the reservation to provide the necessary assistance, guaranteeing the passenger’s movements in the best conditions of safety and comfort.

For movement in a wheelchair owned by the passenger, this should be informed when making a reservation. If the wheelchair is operated mechanically, ensure that the battery accumulator is disconnected and its terminals are insulated, following the instructions given by the staff in the airport.

For groups, we recommend that the reservation be made one month beforehand to provide sufficient time for handling the request in case special authorisation is required from the Civil Aviation General Directorate.

When making the reservation, describe the mobility impaired person’s needs for travelling so these can be included in his or her reservation. If you have doubts or need additional information, you can contact us through our website www.bintercanarias.com by filling out the form available for this purpose Contact form and we will contact you telephonically to provide all the information you need.

If the mobility impaired person cannot travel, please report the cancellation as soon as possible so that another mobility impaired person can occupy the seat.

You can make your reservation:

By calling the Binter Canarias Customer Service on 902 391 392.

Sales offices in airports.

Travel agents.

In the airport: check-in, embarking and disembarking

Since Regulation CE 1107/2007 came into force in which the care of the mobility impaired persons is handled by the airport authorities, passengers in these conditions must make their reservations at least 48 hours before starting their journey and must have confirmation of their request when they check in at the airport.

AENA also sets the time for checking in at airports by the mobility impaired persons, which is increased in order to guarantee the service for everyone, which for BinterCanarias flights is two hours in Canary Islands airports accept Tenerife Sur, La Gomera and El Hierro, where it is one and a half hours.

The staff will accompany the mobility impaired persons to the aircraft steps or to the assigned seat if necessary, stowing the wheelchair in the hold if it is the person’s property and delivering it at the destination where the person will also be accompanied from the aircraft to the airport arrivals area by the staff responsible for caring for mobility impaired customers.

For further information, call 902 404 704 and see www.aena.es

Unaccompanied minors

As a general rule, children under 12 must travel accompanied by another passenger, who must be at least 16 years old, although in Binter it is possible that a minor can travel without a companion in certain conditions with our unaccompanied minors service.

A valid passenger may accompany up to two infant (under 24 months) as long as one is 18 months and occupying a seat with a chair / adapter approved.

This service consists of the personalised accompanying in embarking, during the journey and on arrival for the children who will be under the care of the handling staff and the Binter Canarias cabin staff.

For minors of between 5 and 12 years, the accompanying will be obligatory due to aeronautical regulations and for their safety and they will have to buy a specific Unaccompanied Minor fare that already includes this service.

For those below 18 and who are ready 12 or older, accompanying is an optional service.

Aeronautical regulations limit the number of unaccompanied minors per aircraft so that it is important to make the request when making the reservation, which must be confirmed by BinterCanarias to ensure the service.

Minors below five years are not accepted for travelling unaccompanied.

Requirements:

– The adult who accompanies the minor to the departure airport must arrive sufficiently beforehand to fill in the liability waiver document, providing the data of the person delivering the minor and those of the person who will receive the minor on arrival.

– The person who delivers the minor at the check-in must ensure that the minor has the following documentation:

  • Ticket with confirmed reservation for the entire journey.
  • Liability waiver suitably filled in with the contact data for the person(s) to receive the minor.
  • Passports and visas, if necessary, and any other additional documentation.
  • Authorization of the father / mother/ guardian, together with a photocopy of the ID of the authorizing person, to be collected by our staff at the airport (only when the person who delivers the child is not his/her father / mother / guardian).

– The person responsible for the minor must not leave the airport until the aircraft takes off.

– An adult must take care of the minor and must be present at the arrival airport, identifying him or herself to the company staff to receive the minor. For this purpose, he or she must accredit their identification with the relevant document and must sign the liability waiver on receiving the minor.

Reservations for the minors accompanying service are not accepted for flights connecting with other carriers nor for BinterCanarias flights that require an overnight stopover in an intermediate sector.

The handling staff will take charge of the minor from the moment that flight boarding starts in the passenger terminal with the documentation and check-in completed, accompanying the minor to the aircraft and handing it over to the cabin staff who will suitably accommodate it on board in a seat designated for its safekeeping and attention.

The handling staff will receive the minor on arrival, handing it over to the persons authorised in the liability waiver document in the airport passenger terminal. These authorised persons must accredit their identity with an ID card or passport.

Minors over 12 travelling unaccompanied.

Minors of 12 and over and under 18 may travel unaccompanied although if they wish, they can use the accompanying service optionally,the conditions of this service are the same as the ones for the Minors of 12 years of age along with relevant cost.

Pregnant passengers

Airlines advise against travelling when more than 32 weeks pregnant and up to seven days after giving birth. In any case, on all Binter Canarias flights, the passenger must sign a liability waiver freeing the company from any event that may arise due to her condition, whenever the customer is 28 weeks or more pregnant. This liability waiver will also be required if the customer wishes to fly within the seven days after giving birth.

Special medical situation

If the customer’s state of health is such that it may deteriorate as a result of the procedures for travelling by air, the customer or companion will be asked to sign the liability waiver at the check-in counter before boarding the aircraft.

Departure of Minors to a Third Country

At the time of checking-in the handling agent will request the documentation required to flights to third countries (valid passport and visa for entry to countries that require it).

Recommended,

The police of the border could review the child custody and permission to travel, refusing even the departure from the territory, because of which the handling agent will recommend:

• Carry family book or document certifying the child’s custody.

• Approval of the parent who is not traveling with the child along with photocopy of ID. If neither of the two are travelling, in any case it is recommended to carry authorization of having custody of the child. Any format of authorization is valid provided that it is signed and accompanied by a photocopy of the ID of the guardian/parent.

The company is exempt from liability if at the border the departure is denied for not carrying the necessary documentation.

When concerned with connecting flights of minors, the handling agent will inform the client at origin of the possibility that in the border of the next destination the departure may be denied if the necessary documentation is not presented, and that the company is exempt of any responsibility (the passenger would have to return to the origin by his own means).

Animals on board

Some animals can travel on BinterCanarias flights (ask at your point of sale for the permitted animals) accompanied by the passenger and paying an amount, as relevant, regardless of the allowance to which a person has the right.

As a general rule, these animals must be checked in and stowed in the aircraft hold. Animals must be accommodated in a pet container that is sufficiently ventilated, waterproofed and secure. We would also like to inform that according to the Royal Decree 287/2000 from the 22nd March, following the Law 50/1999 of the 23rd December; in relation to the ownership of potentially dangerous animal races; canine races that are considered dangerous animals and dogs that weigh more than 20 kilograms, must wear a muzzle.

Sometimes animals may travel with their owners in the passenger cabin as long as the passenger handles its care and transport during the flight, as well as the above requirements, without causing any type of nuisance to nearby passengers.

Both the maximum container measurements 45x35x25 cm (Length x Width x Height) and the maximum weight conditions for the animal, which must not exceed 8 kg (container included), must be respected. The carrying of animals on Binter Canarias aircraft is subject to acceptance by Binter Canarias

When reserving or purchasing the ticket, either in the airline or travel agency, advise of your attention to carry a domestic animal on board, describing the animal concerned, and on the day of travelling, take the vaccination card or veterinary certificate for the animal. In compliance with the animal health requirements applicable to pets (Dogs, Cats and Ferrets) the animals must have at least Passport or vaccination card and / or vaccination certificate (rabies) in addition to Microchip or tattoo identification. If the animal is less than three months must be accompanied by passport and / or Veterinary Certificate and authorization by health authorities. This document will be required by the airport personnel to comply with Order 2191 of 23 December 1999, of the Canary Islands Region and Regulation (CE) 998/2003 of the European Parliament and Council of 26 May 2003, whether the domestic animal travels in the cabin with the customer or in the aircraft hold.

Contact

These are our contact numbers

Customer Service
902 875 787
902 875 797

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