Passengers with special requirements

Special requirements

Passenger accessibility

Having air transport available is a right for individuals with disabilities and an obligation for airline companies to their customers. In Iberia, with the collaboration of individual country’s Airport departments, we have revised processes to make your travels easier and we work daily on designing more accessible airplanes and specific procedures adapted to your needs. It is our great pleasure to constantly learn to better offer you the safe and comfortable journey that you deserve.

  • Aircraft accessibility.

  • Appropriate and specific measures and procedures for each case.

  • Specialised personnel with continued training processes.

Passengers with Reduced Mobility (PRM)

Passengers with Reduced Mobility (PRM) In air transport, current legislation defines a person with a disability or a Passenger with Reduced Mobility (PRM) as “any person whose mobility when using transport is reduced due to any physical disability (sensory or locomotor, permanent or temporary), intellectual disability or impairment, or any other cause of disability, or age, and whose situation needs appropriate attention and the adaptation to his or her particular needs of the service made available to all passenger” (art. 2 of EC Regulation 1107/06).

Travel without barriers: Iberia’s commitment to individuals with disability


If, for any reason, we have not been able to answer your question, please telephone us on:

  • If you require further information about reservations and flights, please contact:
    (+46) 771616068
    (spanish and english) 00:00 – 24:00 Lt. Monday to Sunday.
  • If you have any queries regarding our Iberia Plus card, we will be happy to help you on:
    077 161 6068 from Sweden or 701 001 52 from Denmark (spanish and english) 00:00 – 24:00 Lt. Monday to Sunday.
    Please write your Iberia Plus number in the subject of your e-mail (requests will only be attended if written in Spanish or English).
  • Through:
    twitter.com/iberia_en (24 hrs)
    .facebook.com/iberia (24 hrs)

Iberia Airlines Special Assistance

Iberia Airlines Special Assistance
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