We want to ensure that your needs are understood and addressed and that your safety and dignity are respected.
The purpose of this document is to improve access to air travel for persons with reduced mobility, Aimed at airlines that provide services and facilities at airports and on aircraft, it offers guidelines for drawing up a voluntary code of conduct. This code should contemplate the stipulations approved in Document 30 (Section 5) of the European Civil Aviation Conference (ECAC), as well as Annexe 9 of the International Civil Aviation Organisation (ICAO). These documents provide technical information and have been drawn up following consultation with the air transport industry and the government bodies responsible for establishing standards and recommended practices.
The term ‘person with reduced mobility’ (PMR) defines any person whose mobility is reduced when using transport due to any physical disability (sensory or locomotor), intellectual disability or impairment, or any other cause of disability, or age, and whose situation needs appropriate attention and the adaptation of the passenger services available to the needs of that person.
1. PMRs have the same freedom of movement and freedom of choice rights as any other citizen. This applies to air travel as well as all other life situations.
2. Airlines, airports and the agents of related services have a responsibility to address PMRs’ needs. Meanwhile, PMRs have a responsibility to specify their needs through the appropriate channels at the appropriate moment.
3. PMRs must be provided with the necessary information to be able to plan and undertake their journeys.
4. The costs derived from addressing PMRs’ needs should not be passed directly to them.
5. Disability and illness should not be treated in the same way and consequently PMRs should not be made to declare their disabilities as a prerequisite to undertaking a journey.
6. Organisations that represent PMRs should be consulted about affairs related to addressing their needs.
7. Staff must be provided with adequate training to ensure that they can understand and address PMRs’ needs.
8. All security controls must be undertaken in a way that respects PMRs’ dignity.
9. PMRs should be permitted the highest possible degree of independence.
No transport company may reject a PMR unless they cannot transport them safely, accommodate them physically or provide the specific services they require during the flight. If a PMR is refused transport, the airline responsible must clearly explain the reasons for its refusal.
PMR passengers who are not self-sufficient must always be accompanied. The airline cannot provide medical, hygienic or safety assistance on board the aircraft. For more information, please check with our Booking Department.
Airlines must try to identify technical and operational options to improve access and facilities on board aircraft of all sizes, especially when they undertake major refurbishments.
In cases where a PMR cannot be provided with a direct route (e.g. in the case of very small aircraft), airlines must strive to provide an acceptable alternative.
Irrespective of the size of the airport or aircraft, the boarding and disembarkation formalities must respect the PMRs’ dignity.
Space permitting, airlines must provide on-board facilities that encourage the autonomy of PMRs while respecting health, hygienic and safety limits.
PMRs must be treated equally when assigning seats, notwithstanding the restrictions imposed by safety requirements. Airlines must clearly explain the reasons for not assigning a specific seat when safety conditions are not at stake.
Service dogs must be transported in the cabin in keeping with the airline regulations and national import regulations. They must also be transported free of charge. PMRs may not be charged for transporting basic objects that facilitate their mobility or any other essential aids in the case of disability.
Airlines must take all reasonable measures to avoid the loss or damage to objects that facilitate mobility and all other aids in cases of disability. Should loss or damage occur, airlines must make the necessary arrangements to satisfy immediate individual mobility needs.
Access to air travel for people with disabilities
Text of European Regulation 1107/2006: www.eur-lex.europa.eu / technical documentation / disability when travelling / regulations / 32006R1107
You can request a copy of Regulation 14CFR Part 382 from the United States Department of Transportation by:
Calls within the USA: free line for airline passengers with disabilities on 1-800-778-4838, or integrated TTY call* on 1-800-455-9880.
Calls from outside the USA: Contact the Aviation Consumer Protection Division on (+1) 202-366-2220, or integrated TTY call* on (+) 1-202-366-0511.
Aviation Consumer Protection Division
C-75, US Department of Transportation
1200 New Jersey Ave., SE
West Building, Room W96-432
Washington, DC 20590
Via the official website of the Department of Transportation through the following link: www.transportation.gov/airconsumer
Children under 2
If your child has not turned two and does not occupy a seat, he/she pays 10% of the fare. If your child does occupy a seat he/she will be treated as a child aged 2 to 11.
If your child occupies a seat on the aircraft, please bring with you an authorised car seat to place the child in, considering safety regulations.
Please bear in mind that if the child will turn two before the trip ends, your ticket should be purchased at the ‘Child’ fare for the whole of the flight.
*On flights IB7XXX operated by Lan Airlines, infants who travel in Business must pay the same fare as adults and will travel in an individual seat, with the safety regulations mentioned above applying in these cases.
When you travel with an infant and bring your own stroller, you have the option of keeping the stroller with you through to when you board the aircraft or checking it in along with the rest of your baggage. If you take it to the aircraft door, you will have to carry it in the cabin, space onboard allowing. If there is not enough space, the flight crew will remove the stroller, place it in the hold and return it to you at the aircraft door upon arrival.
If you check it into the hold, you will have to collect it along with the rest of your baggage on the corresponding belts in the arrivals lounge.
Babies less than 8 months old
There are a certain number of cots for infants who weigh up to 11 kg on each Iberia aircraft on inter-continental flights.
These cots, like the seats for the adults who accompany the infant, do not have to be booked online.
Please book a cot through an Iberia Office in your country, where you can also get information about booking a seat for yourself in the designated cot area in advance. Depending on the cabin class, booking a seat will incur an additional cost.
Children from 2 to 11 years of age
The discount applied depends on the fare class in which you are flying.
Children over two and under 12 travelling on domestic flights are eligible for a discount depending on the fare chosen. Discounts do not apply to the most economical fares.
On international flights this percentage will vary depending on the destination and the fare applied. This discount is not applied to certain special offers.
An adult travelling with two children under two
You only have to take one authorised car seat to put on the seat next to you in the passenger cabin.
Onboard safety regulations require that if an adult passenger would like to travel with two small children, he/she will have to take an authorised car seat with them in which to place one of the infants which will be placed on the seat next to the adult passenger.
The other infant will travel on the adult passenger’s lap, using the extra belt that the crew will provide, as up to now.
The fare applied to the infant in the car seat will be the same as that of a child aged two to 12.
On international flights (European and other countries), because there are no standard regulations, all minors (accompanied or not and regardless of age) should show their own national identification card (with formalised authorisation from a police station if travelling alone) or passport, and must also meet the requirements of the country they are travelling to.
All minors who travel alone or accompanied by a third person who is not either their parents or their legal guardian should have a document signed by both parents or the parent who has custody or the person who has guardianship, before a notary public or pertinent authority, where it states that the child is allowed to leave national territory.
When it is a document granted abroad, it should be authorised or apostilled, depending on the case, with a translation (if in a language other than Spanish).
In the specific case of Spain, the police have an authorisation document that can be used.
Discount tickets for minors, i.e., children (aged 2 to 11) or infants (under 2 travelling with an adult) will have the same allowance as an adult and may also cover a foldable stroller or a car seat.
Minors travelling alone
They may travel without a companion if a number of conditions are met.
Our companion service for minors provides you with the peace of mind of knowing that your child is in good hands when they have to travel alone. We supervise their safety and well-being from departure, on board and right up to arrival. We accompany them along with other children (always in small groups) to the plane, where the crew will look after them and ensure they sit calmly and as comfortably as possible for the flight. Upon arrival at their destination, we will hand the child over to the person authorised to collect them.
We also provide this service for connecting flights with the Iberia Group in Madrid, looking after anything unexpected that may occur and keeping you updated regarding arrival time.
Furthermore, during the stopover in Madrid, your child will wait in our UMs Lounge, where they can rest, have some juice, play games, watch films, etc.
On account of the special care they require, you must take into account the following requirements and we also suggest checking our recommendations for a more pleasant trip.
Step by step
Making a booking
Request this service through our website (depending on country), by telephone, or in person at the airport, depending on how far in advance you make your request.
- Up to 72 hours before departure:
At Iberia.com on business days from Monday to Friday (in countries where the service is available).