Passengers with special needs
As we want to offer you the best service during your trip, we place all the necessary facilities at your disposal.
Who can request the airport assistance service?
How can I request the assistance service?
Depending on when the flight is departing, you can request assistance through one channel or another.
More than 48 hours to departure
Through our website, you can indicate your type of special need while booking the flight. We’ll send you confirmation of your assistance request upon completion of the booking.
Less than 48 hours to departure
By calling our Customer Services Centre. Once you have called, we’ll send you confirmation of your assistance.
Less than 24 hours to departure
Contact the airport directly to request the service. They will send you confirmation.
What do I have to do on the day of the flight?
Go to the meeting point at the airport two hours before scheduled departure. We recommend contacting the airport a few days in advance to set a time to meet. Otherwise, you can use the interphone that you’ll find at the meeting point and airport staff will come to fetch you.
You can also go directly to the Vueling check-in desks and we’ll let the assistance service know you’re here.
The airport assistance staff will accompany you at all times: from check-in through to your seat on the plane.
Pregnant women and larger passengers
We would like to remind you that…
Below we explain how it works so that you’ll have the peace of mind on knowing that your child will be in the best possible hands from the moment their journey begins till they arrive at their destination.
You can take out our unaccompanied minor service when booking your flight on our website, by contacting our Customer Services Centre or through our sales offices at the airport. The service costs 427.43 each way for domestic flights and 522.42 each way for international and Canary Island flights.
The person who accompanies the child must remain at the airport until the plane has taken off. This person and the person picking up the child at their final destination must be those specified on the assistance form.
At the check-in desk, we will verify the documentation and perform the check-in. One of our assistants will accompany your child to the boarding gate, where they will be met by a member of the cabin crew. Your child will not be left on their own at any time!
Your child is our number one priority, so they will be among the first to board the plane and they will travel in the most suitable seat and be looked after throughout the flight.
Our cabin crew will take special care of your child and give them all the help and attention they need.
If your child is travelling with a checked bag, we will accompany them to the conveyor belt to collect their baggage. Then, we will accompany them to the exit, where they will be met by the person who has come to pick them up.
Rest assured! We will verify that the identity of that person matches the details you gave us.
Pets on board
We explain everything you need to know about carrying pets, because at Vueling we love animals as much as you!
You can carry on board with you:
Animals not allowed: rodents, rabbits, ferrets, farm animals, birds of prey and reptiles.
Your pet can be your ideal travel companion. Ensure its wellbeing and travel with greater peace of mind.
Check the pet insurance conditions.
If you need to travel with an assistance dog, just tell us when booking your flight or call our Customer Services Centre once you’ve completed the booking.
Are you travelling within the European Union? Bear in mind the following:
If you’re travelling outside the European Union, please check the travel requirements with the destination country’s consulate.